Neko Health AB is building a hospitality-led, proactive member care function to support a growing US member base. You will lead frontline teams across email, phone, SMS, and social, shaping processes, coaching leaders, and partnering with Clinics, Operations, Product, and Marketing to deliver high-touch, data-driven service.
The role focuses on scalable service delivery, customer delight, and continuous improvement, with hands-on escalation coaching and a strong emphasis on trust and
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Member Care Lead: Hospitality-Driven Support Leader employer: Neko Health AB
At Neko, we are committed to fostering a culture of innovation and collaboration, where every team member plays a vital role in transforming healthcare through technology. As a Lead Software Engineer, you will not only have the opportunity to work on cutting-edge AI-driven solutions but also engage directly with clinicians and members, ensuring your contributions make a real impact on people's health. With a focus on employee growth and a supportive environment, Neko offers a unique chance to be part of a mission that prioritises preventative care and enhances the well-being of communities.
