Health Information Registration Clerk

Position Overview

Reporting to the Registration Services Coordinator, the Registration Clerk is responsible for the accurate and concise collection of information during the registration process, adhering to provincial client registry best practices. Ensuring exceptional customer service and professionalism, the Registration Clerk provides effective and efficient communication and reception services. The incumbent performs duties in accordance with organizational values, Health Information Services objectives, policies, and procedures. While maintaining confidentiality in all matters related to clients, staff, and the organization, the incumbent works cooperatively in a matrix structure to support the functions of Health Information Services. The incumbent exercises appropriate initiative and independent judgment in determining work priorities, methods of work, and action to be taken on unusual matters. This position functions in a manner consistent with the mission, vision, and values of Southern Health‑Santé Sud, and the policies of the organization.

Experience

• Recent experience in a patient reception/care area specifically in registration of patients within an Admission/Discharge/Transfer (ADT) system preferred.
• Recent clerical and customer service experience.

Education (Degree/Diploma/Certificate)

• Grade 12 education or equivalent.
• Completion of a recognized Medical Office Assistant Program.
• Completion of a recognized Medical Terminology course.
• Other suitable combinations of education and experience may be considered.

Qualifications and Skills

• Knowledge of the Personal Health Information Act (PHIA) and other healthcare-related legislation.
• Proficiency in Microsoft Office applications.
• Proficiency in email/Outlook.
• Accurate keyboarding/typing skills of 40 wpm.
• Demonstrated knowledge of electronic health records.
• High level of attention to detail and accuracy.
• Ability to work in a fast‑paced and changing environment.
• Approachable and welcoming demeanor.
• Strong written and oral communication skills.
• Organizational decision-making and problem‑solving skills.
• Independent judgment.
• Respect and promotion of culturally diverse populations.
• Prioritization in changing environments.
• Professional working relationships.
• Teamwork and independent work capabilities.
• Proficiency in both official languages (essential for bilingual positions).
• Respect for confidentiality, including paper and electronic formats.
• Good work and attendance record.
• Valid Class 5 driver’s licence, own insured vehicle, and liability insurance of at least $1,000,000.

Physical Requirements

• Health and physical ability to perform routine filing – lifting, stretching, bending, walking while carrying multiple files.
• May be required to work in seclusion.
• No hazardous or significantly unpleasant conditions.
• May work occasionally evenings and weekends as necessary.
• Will be required to travel to other regional facilities as duties may require.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. Southern Health‑Santé Sud, in partnership with the Indigenous community, is committed to increasing the representation of Indigenous people at all workforce levels. Indigenous applicants are encouraged to apply and to voluntarily self‑identify as being of Indigenous descent in their cover letter/application. Complete and maintain Satisfactory Criminal Record Check, Vulnerable Sector Search, Adult Abuse Registry Check, and Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred. Please include three work‑related references from persons unrelated to you who have direct knowledge of your current and past work performance. Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health‑Santé Sud's FLS Policy, we are committed to offering services in English and French in designated program/service areas serving French‑speaking communities within Southern Health‑Santé Sud. If no candidates satisfy the bilingual qualification, candidates meeting all other qualifications may be considered for this position. Union‑represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file may be provided to the griever’s representative. Personal information irrelevant to the grievance and other protected information will be redacted.