At a Glance
- Tasks: Provide top-notch customer service and manage administrative tasks in a dynamic office.
- Company: Join a friendly, close-knit team in a fast-paced environment.
- Benefits: Enjoy a competitive salary, private medical insurance, and 28 days holiday.
- Other info: Full UK driving licence required; great opportunity for personal growth.
- Why this job: Make a difference by helping customers and developing your skills in a supportive setting.
- Qualifications: Strong organisational skills and a confident communication style are essential.
The predicted salary is between 30000 - 33000 £ per year.
Salary: £30,000 - £33,000, Bonus: Annual bonus up to £2,000
Location: Bathgate
Benefits:
- Private medical insurance
- Pension (statutory scheme)
- Death-in-service cover
- 28 days holiday including public holidays (Christmas shutdown; remaining days taken flexibly, subject to business needs)
Working Hours:
- Monday - Thursday: 08:00 - 17:00
- Friday: 08:00 - 16:00
Overview: We are looking for a permanent Office Administrator / Customer Service Coordinator to join a small, close-knit team in a busy, fast-paced office environment. This role is heavily administration focused with significant customer contact by phone, requiring strong organisational skills, attention to detail and a confident, friendly communication style. You will be trained on the company’s systems and processes and will work closely with experienced team members. The ideal person is someone we can trust to manage their workload, follow instructions and own tasks without constant supervision. A full UK driving licence and access to a car are essential due to the location.
Customer Service Advisor employer: Neilson Recruitment
Join a dynamic and supportive team as a Customer Service Advisor in Bathgate, where your contributions are valued and recognised. With competitive salaries, an annual bonus, and comprehensive benefits including private medical insurance and generous holiday allowances, we prioritise employee well-being and work-life balance. Our collaborative work culture fosters personal growth and development, ensuring you have the tools and support needed to thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common customer service scenarios. We want you to feel confident and ready to showcase your friendly communication style and organisational skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and helps keep you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our close-knit team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the Customer Service Advisor role. We want to see how your organisational skills and friendly communication style shine through!
Craft a Personal Cover Letter:Your cover letter is your chance to show us your personality! Share why you’re excited about joining our team and how you can contribute to our busy office environment.
Showcase Relevant Experience:If you've got experience in customer service or administration, make it front and centre! We love seeing how you've handled customer interactions and managed tasks in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Neilson Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Communication Skills
Since this role involves significant customer contact, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled customer interactions in the past. This will demonstrate your friendly communication style and ability to manage customer needs effectively.
✨Demonstrate Organisational Skills
Given that the position is heavily administration focused, be ready to discuss how you stay organised and manage your workload. Share specific strategies or tools you use to keep track of tasks and deadlines, as this will show that you can handle the fast-paced environment they mentioned.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you too.
