At a Glance
- Tasks: Provide top-notch customer service and manage administrative tasks in a dynamic office.
- Company: Join a close-knit team in a fast-paced environment in Bathgate.
- Benefits: Enjoy a competitive salary, private medical insurance, and 28 days holiday.
- Other info: Great opportunity for growth in a supportive and friendly workplace.
- Why this job: Make a real difference by helping customers and supporting your team.
- Qualifications: Strong admin skills, confident phone manner, and a full UK driving licence required.
The predicted salary is between 30000 - 33000 £ per year.
Salary: £30,000 - £33,000, Bonus: Annual bonus up to £2,000
Location: Bathgate
Benefits:
- Private medical insurance
- Pension (statutory scheme)
- Death-in-service cover
- 28 days holiday including public holidays (Christmas shutdown; remaining days taken flexibly, subject to business needs)
Working Hours:
- Monday - Thursday: 08:00 - 17:00
- Friday: 08:00 - 16:00
Overview
We are looking for a permanent Office Administrator / Customer Service Coordinator to join a small, close-knit team in a busy, fast-paced office environment. This role is heavily administration focused with significant customer contact by phone, requiring strong organisational skills, attention to detail and a confident, friendly communication style.
You will be trained on the company’s systems and processes and will work closely with experienced team members. The ideal person is someone we can trust to manage their workload, follow instructions and own tasks without constant supervision.
A full UK driving licence and access to a car are essential due to the location and lack of suitable public transport.
Key Responsibilities
- Handle incoming customer calls in a professional, friendly manner
- Provide excellent customer service, gathering accurate information and updating records
- Complete high-volume administrative tasks, including:
- Data entry and updating internal systems
- Scanning and filing documents
- Creating and maintaining physical and electronic folders
- Setting up reminders and alerts within the system
- Follow established processes and a clear chain of command
- Work closely with the wider office team to ensure smooth day-to-day operations
- Prioritise tasks and manage time effectively to meet deadlines
- Support colleagues as needed, picking up allocated tasks and completing them accurately after training
What We’re Looking For
Experience & Skills
- Strong administration experience in a busy office environment
- Confident telephone manner and proven customer service experience
- Good IT skills and ability to learn new systems quickly
- Highly organised with strong attention to detail
- Self-motivated and able to work with minimal supervision once trained
Personal Attributes
- Open, friendly, and confident personality
- Able to work professionally in a straightforward, informal environment
- Active listener who follows instructions and respects the chain of command
- Strong work ethic and genuine team player
- Reliable, with excellent timekeeping
Essential
Full UK driving licence and access to a car (location not well served by public transport)
For more information hit the apply button and I'll be in touch.
Customer Service Advisor in Bathgate employer: Neilson Recruitment
Join our dynamic team in Bathgate as a Customer Service Advisor, where you'll enjoy a supportive work culture that values collaboration and personal growth. With competitive benefits including private medical insurance, a generous holiday allowance, and an annual bonus, we prioritise your well-being and professional development. Experience a fulfilling career in a close-knit environment that encourages autonomy and rewards dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bathgate
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your experience clearly, especially your customer service skills.
✨Tip Number 3
Dress the part! Even if the office vibe is casual, looking smart can make a great first impression. It shows you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor in Bathgate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administration experience and customer service skills to show us you're the perfect fit for the role.
Craft a Friendly Cover Letter:Your cover letter is your chance to show off your personality! Keep it friendly and professional, and explain why you want to join our team at StudySmarter. Let us know how your skills align with what we're looking for.
Showcase Your Organisational Skills:Since this role requires strong organisational skills, consider including examples of how you've managed tasks or projects in the past. We love seeing how you prioritise and keep things running smoothly!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Neilson Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your telephone manner. During the interview, be friendly and confident in your responses. Use clear language and demonstrate your active listening skills by summarising questions before answering them.
✨Demonstrate Your Organisational Skills
Prepare examples from your past experiences that showcase your strong organisational abilities. Discuss how you’ve managed high-volume administrative tasks or prioritised workloads effectively. This will highlight your capability to thrive in a busy office environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
