Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the technical product lifecycle and enhance our CRM platform for life insurance.
- Company: Join Neilson, a global leader in life insurance, dedicated to making protection accessible.
- Benefits: Enjoy competitive pay, remote work options, wellness perks, and extensive training opportunities.
- Why this job: Make a real impact on user experience and business outcomes in a collaborative environment.
- Qualifications: Experience in life insurance and CRM management is essential; strong documentation skills required.
- Other info: Work from London, Toronto, or Eastern US; be part of a 1000+ member global team.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About Neilson
At Neilson, our mission is to make life insurance simple and accessible to everyone. We're dedicated to helping families secure financial protection for their loved ones with a range of options. Since launching in 2012, Neilson has successfully expanded from a UK-only business with 100 employees to an award-winning international operation and leader in the global life insurance market, now with 1000+ employees and offices in USA, Canada, Ireland, and Australia.
The Opportunity
We are seeking a highly skilled Technical Product Analyst to partner closely with our C Suite leadership whilst taking ownership of our Technical Product Blueprint. This role requires deep subject matter expertise in life insurance and actuarial vertical along with a strong understanding of technical product lifecycle development including MRDs, PRDs and developing roadmaps that cross functional engineering stakeholders can translate for rapid development and deployment across our organization.
Why Join?
This is a pivotal role in driving the technical product management lifecycle for our customer support and sales organizations as we are preparing to rapidly scale and increase capacity in several key Commonwealth markets. You will have the opportunity to drive the product development lifecycle, deliver robust and scalable applications and heavily influence the user experience and human factors engineering of our bespoke CRM tools, making high-impact improvements proportionately affecting business outcomes. You'll also play a key part in guiding the transformation of a high-growth company offering products our customers need during a moment that shapes the future for those they love most. Every day you'll tackle complex challenges using the latest technologies within an inclusive, collaborative environment where each team member is empowered by mission, committed to protection, and dedicated to creating legacies.
The Role
Based in London, Toronto, or the Eastern United States and reporting directly to our CTO, the incumbent will collaborate closely across the C suite and senior engineering leadership as well as third party vendors and internal/external stakeholders across a 1000-member strong global company. If you want to create and deliver products that don't end up in the dust bin, see your applications and systems go from mockup to production ready - all while fostering a culture of continuous improvement across the organization, we need to have a conversation!
Key Responsibilities & Outcomes
- Own the vision, strategy, and roadmap for the internal CRM platform used by agents, underwriters, and operations teams across the life insurance business - balancing modernization with legacy system support.
- Act as the connective tissue between engineering, business, and operations - ensuring clarity, continuity, and capability across the platform.
- Deliver comprehensive documentation and training materials to enable agent onboarding and continued CRM proficiency.
- Support troubleshooting and operational excellence by ensuring clear process flows, escalation paths, and system transparency.
- Enable concept exploration and solution design through strong cross-functional collaboration and rapid iteration.
- Help engineering teams understand the business design intent, bridging user needs with system architecture.
- Present clear and credible narratives of our internal operations to potential investors, showcasing platform capabilities and operational maturity.
Qualifications
Required Qualifications
- Significant professional experience in the insurance industry, with specific knowledge of life insurance, annuities, and related products.
- Proven success managing CRM or workflow products that serve multiple internal personas (sales, service, underwriting, operations).
- Demonstrated ability to craft MRDs/PRDs, wireframes, and process maps that translate strategy into buildable work.
- Refine and develop strategic objectives to serve multiple purposes.
- Provide comprehensive training materials for agents.
- Support troubleshooting and operational processes.
- Enable exploration of new concepts and solutions.
- Help engineers understand business design intent.
Additional Information
We Offer
Neilson provides a competitive total compensation package, extensive learning opportunities, and a dynamic environment where you can grow your career. Compensation will be based on experience, skill set, geographic location, and business needs. Additionally, we offer a robust benefits package. UK based candidates enjoy the following:
- Life Assurance from day one, so you are protected too.
- Employee Assistance Programme to help and support with life stuff!
- We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms.
- Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing!
- Exceptional training - giving you all the tools to succeed throughout your NFS career!
- Pension & 25 days holiday.
- Enhanced maternity & Paternity pay.
- Private Medical insurance.
If you are ready to step into a role as our principal technical product owner and see yourself thriving while rising to the challenge, we'd love to hear from you. Join us at Neilson and help shape the future of our technology landscape.
Technical Product Analyst (Applications & Systems Manager) employer: Neilson Financial Services
Contact Detail:
Neilson Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Product Analyst (Applications & Systems Manager)
✨Tip Number 1
Familiarise yourself with the life insurance industry, especially focusing on products like annuities. Understanding the nuances of these products will help you speak confidently about them during interviews.
✨Tip Number 2
Network with professionals in the insurance and tech sectors. Attend industry events or webinars to connect with potential colleagues and learn more about the challenges they face, which can give you an edge in discussions.
✨Tip Number 3
Brush up on your skills related to CRM systems and workflow management. Being able to discuss specific tools and methodologies you've used will demonstrate your hands-on experience and readiness for the role.
✨Tip Number 4
Prepare to articulate how you can bridge the gap between technical teams and business needs. Think of examples where you've successfully facilitated communication and collaboration in past roles, as this is crucial for the position.
We think you need these skills to ace Technical Product Analyst (Applications & Systems Manager)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Technical Product Analyst position. Tailor your application to highlight relevant experience in life insurance and technical product management.
Craft a Compelling CV: Your CV should clearly outline your professional experience, particularly in the insurance industry. Emphasise your success in managing CRM or workflow products and your ability to create MRDs and PRDs. Use bullet points for clarity and impact.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Highlight specific achievements that demonstrate your expertise in life insurance and your ability to bridge engineering and business needs. Make it personal and engaging.
Showcase Your Skills: Include examples of how you've contributed to product development lifecycles in previous roles. Discuss your experience with cross-functional collaboration and how you've enabled operational excellence. This will show your potential value to Neilson.
How to prepare for a job interview at Neilson Financial Services
✨Understand the Life Insurance Landscape
Make sure you have a solid grasp of the life insurance industry, especially the products and services offered by Neilson. Familiarise yourself with key terms and concepts, as this will demonstrate your expertise and commitment to the role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with CRM systems and technical product lifecycle development. Highlight specific projects where you've crafted MRDs/PRDs or developed roadmaps, as this will illustrate your ability to manage complex technical products.
✨Prepare for Cross-Functional Collaboration
Since the role involves working closely with various teams, think of examples where you've successfully collaborated across departments. Be ready to explain how you bridge the gap between engineering and business needs, showcasing your communication skills.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your troubleshooting skills and operational excellence. Prepare to discuss how you've handled challenges in previous roles, particularly in relation to process flows and system transparency, to show your proactive approach to problem-solving.
