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For Companies At a Glance
- Tasks: Evaluate calls, ensure compliance, and communicate feedback to improve performance.
- Company: Neilson is a leading life insurance provider with a global presence since 2012.
- Benefits: Enjoy no weekends, hybrid working options, and a range of wellness perks.
- Why this job: Join a fun team culture focused on growth and support in the financial services sector.
- Qualifications: Previous QA and call centre experience preferred; strong communication skills required.
- Other info: Receive exceptional training and enjoy local discounts and health benefits.
The predicted salary is between 28800 - 43200 £ per year.
At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.
Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as British Seniors and Smart Insurance.
We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the UK, USA, Canada, Ireland, and Australia.
Job Description
What you will be doing…
- Conduct the required amount of call evaluations as per the Quality Assurance Managers instructions
- Ensure all complaints and breach issues are communicated to management when detected
- Always deliver high quality service
- Meet any required targets and contribute to business and team targets
- Ensure that all compliance rules as per the NFS QA Framework are always adhered to
- Adhere to all company policies as per the employee handbook
- Maintain a sound understanding of associated systems, processes, and procedures
- Promote effective communication within your team, sales agents, and managers
- Initiate initiatives around improving areas of weakness across the floor in relation to phone performance
- Help to ensure consistency in communicating feedback to the sales agents
Qualifications
Who we are looking for…
- Previous QA experience (an advantage)
- Excellent communication skills (both written and verbal)
- Previous call center experience (Sales or Customer Service)
- Experience within the financial services industry
- Knowledge and understanding of FCA guidelines
- Customer focused
- Keen eye (and ear) for detail
Additional Information
What’s in it for you?
- No Weekends! 40 hours per week Monday to Friday, 9am – 6pm
- Option of hybrid working (dependent on results and length of service)
- We work hard but we know how to have fun too; we have regular theme days for all to enjoy.
- Fancy a morning brew? We have that covered! Tea, coffee, and milk provided!
- Life Assurance from day 1 so you are protected too
- Employee Assistance Programme to help and support with life stuff!
- We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms
- Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing!
- Exceptional training – giving you all the tools to succeed throughout your NFS career!
- Pension & 23 days holiday
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Contact Detail:
Neilson Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer
✨Tip Number 1
Familiarise yourself with the financial services industry, especially FCA guidelines. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role and its requirements.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since the role involves delivering feedback and ensuring high-quality service, showcasing your ability to communicate effectively can set you apart from other candidates.
✨Tip Number 3
If you have previous QA or call centre experience, be ready to discuss specific examples of how you've contributed to quality assurance processes. Highlighting your past achievements can give you an edge during discussions.
✨Tip Number 4
Show enthusiasm for team collaboration and improvement initiatives. Neilson values effective communication within teams, so expressing your willingness to contribute positively to team dynamics can make a strong impression.
We think you need these skills to ace Quality Assurance Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in quality assurance and call centre roles. Emphasise your communication skills and any previous work in the financial services industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality assurance and your understanding of the life insurance sector. Mention specific examples of how you've contributed to team targets or improved processes in past roles.
Highlight Compliance Knowledge: Since adherence to compliance rules is crucial for this role, include any relevant experience you have with FCA guidelines or similar regulations in your application.
Showcase Attention to Detail: In your application, provide examples that demonstrate your keen eye for detail. This could be through specific achievements in previous roles where attention to detail led to improved outcomes.
How to prepare for a job interview at Neilson Financial Services
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Quality Assurance Officer. Familiarise yourself with call evaluation processes and compliance rules, as these will likely be key discussion points during your interview.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare to demonstrate your verbal and written skills. You might be asked to provide examples of how you've effectively communicated feedback in previous roles.
✨Familiarise Yourself with FCA Guidelines
Having a solid understanding of FCA guidelines will set you apart from other candidates. Brush up on these regulations and be ready to discuss how they apply to quality assurance in the financial services industry.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and attention to detail. Think of past experiences where you identified weaknesses in processes and how you addressed them, as this aligns with the role's requirements.
