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For Companies At a Glance
- Tasks: Evaluate calls, ensure compliance, and communicate feedback to improve performance.
- Company: Neilson is a leading life insurance provider with a global presence since 2012.
- Benefits: Enjoy no weekends, hybrid working options, free refreshments, and local discounts.
- Why this job: Join a fun team culture with exceptional training and opportunities for growth.
- Qualifications: Previous QA or call centre experience preferred; strong communication skills required.
- Other info: Life assurance from day one and a central location near Hull Station.
The predicted salary is between 28800 - 42000 £ per year.
At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the UK, USA, Canada, Ireland, and Australia.
What you will be doing…
- Conduct the required amount of call evaluations as per the Quality Assurance Managers instructions
- Ensure all complaints and breach issues are communicated to management when detected
- Always deliver high quality service
- Meet any required targets and contribute to business and team targets
- Ensure that all compliance rules as per the NFS QA Framework are always adhered to
- Adhere to all company policies as per the employee handbook
- Maintain a sound understanding of associated systems, processes, and procedures
- Promote effective communication within your team, sales agents, and managers
- Initiate initiatives around improving areas of weakness across the floor in relation to phone performance
- Help to ensure consistency in communicating feedback to the sales agents
Who we are looking for…
- Previous QA experience (an advantage)
- Excellent communication skills (both written and verbal)
- Previous call center experience (Sales or Customer Service)
- Experience within the financial services industry
- Knowledge and understanding of FCA guidelines
- Customer focused
- Keen eye (and ear) for detail
What’s in it for you?
- No Weekends!
- 40 hours per week Monday to Friday, 9am - 6pm
- Option of hybrid working (dependent on results and length of service)
- We work hard but we know how to have fun too; we have regular theme days for all to enjoy.
- Fancy a morning brew? We have that covered! Tea, coffee, and milk provided!
- Life Assurance from day 1 so you are protected too
- Employee Assistance Programme to help and support with life stuff!
- We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms
- Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing!
- Exceptional training – giving you all the tools to succeed throughout your NFS career!
- Pension & 23 days holiday
- Good central location - just 10 minutes away from Hull Station - Can also be based in Ashford!
Quality Assurance Officer employer: Neilson Financial Services
Contact Detail:
Neilson Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer
✨Tip Number 1
Familiarise yourself with the financial services industry, especially FCA guidelines. Understanding these regulations will not only help you in the interview but also demonstrate your commitment to compliance and quality assurance.
✨Tip Number 2
Brush up on your call evaluation skills. Since the role involves conducting call evaluations, being able to articulate what makes a call effective or ineffective will show your potential employer that you have the necessary expertise.
✨Tip Number 3
Prepare examples of how you've contributed to team targets in previous roles. Highlighting your ability to work collaboratively and improve performance can set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills during any interactions with the company. Whether it's through networking or during the interview process, clear and effective communication is key in a Quality Assurance role.
We think you need these skills to ace Quality Assurance Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in quality assurance and call centre roles. Emphasise your communication skills and any previous QA experience, as these are key for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the life insurance industry and your passion for customer service. Mention specific examples of how you've contributed to quality assurance in past roles.
Highlight Compliance Knowledge: Since the role requires adherence to compliance rules, mention any experience you have with FCA guidelines or similar regulations. This will demonstrate your ability to maintain high standards in your work.
Showcase Team Collaboration: In your application, illustrate your ability to communicate effectively within a team. Provide examples of how you've worked with others to improve performance or resolve issues in a call centre environment.
How to prepare for a job interview at Neilson Financial Services
✨Showcase Your QA Knowledge
Make sure to highlight any previous Quality Assurance experience you have. Be prepared to discuss specific methodologies or frameworks you've used, especially in relation to call evaluations and compliance rules.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might be asked to provide examples of how you've effectively communicated feedback in past roles, so have those stories ready.
✨Understand the Financial Services Landscape
Familiarise yourself with FCA guidelines and the financial services industry. Being able to discuss these topics will show that you are not only qualified but also genuinely interested in the sector.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and attention to detail. Think of scenarios where you identified weaknesses in processes or provided constructive feedback, and be ready to explain your approach.
