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For Companies At a Glance
- Tasks: Evaluate calls, ensure compliance, and promote effective communication within the team.
- Company: Join an award-winning international life insurance leader with a fun, collaborative culture.
- Benefits: No weekends, hybrid working options, life assurance, and wellness perks.
- Why this job: Make a real difference in a fast-paced environment while developing your career.
- Qualifications: Previous QA or call centre experience and excellent communication skills.
- Other info: Enjoy regular theme days, local discounts, and exceptional training opportunities.
The predicted salary is between 22000 - 33000 £ per year.
At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia.
Location - Ashford or Hull
Starting Salary - £27,500
Hybrid working options - dependent on performance and length of service
If you are passionate about making a difference, you thrive in a fast-paced and entrepreneurial environment, and you want to be a part of a high-performing team, we would love to hear from you!
What You Will Be Doing
- Conduct the required number of call evaluations as per the Quality Assurance Manager's instructions
- Ensure all complaints and breach issues are communicated to management when detected
- Always deliver high-quality service
- Meet any required targets and contribute to business and team targets
- Ensure that all compliance rules as per the NFS QA Framework are always adhered to
- Adhere to all company policies as per the employee handbook
- Maintain a sound understanding of associated systems, processes, and procedures
- Promote effective communication within your team, sales agents, and managers
- Initiate initiatives around improving areas of weakness across the floor in relation to phone performance
- Help to ensure consistency in communicating feedback to the sales agent
Who We Are Looking For
- Previous QA experience (an advantage)
- Excellent communication skills (both written and verbal)
- Previous call centre experience (Sales or Customer Service)
- Experience within the financial services industry
- Knowledge and understanding of FCA guidelines
- Customer focused
- Keen eye (and ear) for detail
What’s in it for you?
- No Weekends!
- 40 hours per week, Monday to Friday, 9 am - 6 pm
- Option of hybrid working (dependent on results and length of service)
- We work hard, but we know how to have fun too; we have regular theme days for all to enjoy.
- Fancy a morning brew? Tea, coffee, and milk provided!
- Life Assurance from day 1, so you are protected too
- Employee Assistance Programme to help and support with life stuff!
- We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms
- Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing!
- Exceptional training – giving you all the tools to succeed throughout your NFS career!
- Pension & 23 days holiday increasing with tenure
If you are passionate about making a difference, you thrive in a fast-paced and entrepreneurial environment, and you want to be a part of a high-performing team, we would love to hear from you!
Accessibility For Job Applicants
We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.
Equal Opportunity Employer
Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.
Quality Assurance Officer employer: Neilson Financial Services
Contact Detail:
Neilson Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer
✨Tip Number 1
Get to know the company inside out! Research Neilson's values, mission, and recent achievements. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to quality assurance and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide valuable insights about the company culture and even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Quality Assurance Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality Assurance Officer role. Highlight your previous QA experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your written and verbal skills in your application. Use clear and concise language, and make sure your enthusiasm for the position shines through!
Highlight Your Attention to Detail: As a Quality Assurance Officer, a keen eye for detail is crucial. In your application, provide examples of how you've demonstrated this skill in past roles, especially in call evaluations or compliance tasks. We love candidates who can spot the little things!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company culture. Let’s get started on this journey together!
How to prepare for a job interview at Neilson Financial Services
✨Know Your QA Basics
Before heading into the interview, brush up on your quality assurance principles. Understand the key metrics and processes that are relevant to the role at Neilson. This will show that you’re not just familiar with QA but also genuinely interested in how it applies to their specific operations.
✨Showcase Your Communication Skills
Since excellent communication is a must-have for this role, prepare examples of how you've effectively communicated feedback in previous positions. Think about times when your communication led to improvements or resolved issues, as this will demonstrate your ability to contribute positively to the team.
✨Familiarise Yourself with FCA Guidelines
Given the financial services context, make sure you have a solid understanding of FCA guidelines. Being able to discuss these during your interview will not only highlight your industry knowledge but also your commitment to compliance and quality service.
✨Prepare Questions About Team Dynamics
Interviews are a two-way street! Prepare thoughtful questions about the team culture and how they promote effective communication. This shows that you’re not just looking for a job, but you’re also keen on being part of a high-performing team that aligns with your values.