At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service over the phone.
- Company: Join Neilson, an award-winning life insurance provider with a global presence.
- Benefits: Competitive salary, hybrid work options, and exciting rewards like tech gadgets.
- Other info: Enjoy structured training, career progression, and a supportive team environment.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 28000 - 28000 £ per year.
Hours: Monday to Friday – 9:00 am to 6:00 pm
Base Salary: £30,000, with progression up to £45,000 (with tenure)
Location: Windsor
Start Date: 14th September 2026
Hybrid (after training)
Neilson: Protecting families. Supporting customers. Together. Since 2012, Neilson has grown into an award-winning, international life insurance provider with offices across the UK, US, Canada, Ireland, Australia, and New Zealand. Our vision: to make life insurance simple and accessible to everyone. That means delivering clear guidance, responding with care, and ensuring every customer feels confident in their decisions. Every customer interaction matters. Every conversation counts.
What we’re looking for:
- Experienced Customer Service Agents with strong verbal communication skills
- Individuals confident in handling both inbound and outbound calls
- Creative problem-solvers who deliver high standards of service
- Detail-oriented and solution-focused with resilience and a positive attitude
- A growth mindset with a willingness to learn
- Previous experience in customer service, insurance, or related sectors is advantageous
What you’ll be doing:
- Managing customer enquiries regarding policies, amendments, and claims
- Handling inbound and outbound calls to assist with queries and retain customers
- Maintaining accurate client records and complying with regulatory standards
- Providing empathetic, professional responses and resolving objections confidently
- Administering claims and processing customer correspondence within set timescales
- Supporting projects designed to improve customer service
- Escalating complex issues appropriately while adhering to company procedures
Our values:
- Customer Focused: “We earn our customers’ loyalty by exceeding their expectations.”
- Results Driven: “We are passionate about results – through hard work, continuous improvement, and professionalism.”
- Team Spirited: “As individuals, we are good, but as a team, we are better.”
What you get from us:
- Competitive salary with clear progression to £45,000
- Structured training and ongoing coaching from day one
- Incentives & rewards including Amazon & Love2Shop vouchers, tech gadgets, and more
- Hybrid working options based on performance and service length
- Life Assurance from day one
- Employee Assistance Programme for support in life’s challenges
- Wellbeing benefits: flu vaccinations, cycle-to-work scheme, eye test & glasses vouchers
- Pension scheme, 23 days holiday plus bank holidays
- Career progression opportunities with clear pathways
Accessibility For Job Applicants
We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.
Equal Opportunity Employer
Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.
Customer Service Agent in Windsor employer: Neilson Financial Services Ltd
Neilson Financial Services Ltd is an excellent employer, offering a supportive work culture that values detail-oriented professionals who thrive in customer service roles. With the flexibility of hybrid work arrangements post-training and a competitive starting salary, employees are encouraged to grow their skills while contributing to meaningful outcomes for policyholders in the picturesque setting of Windsor.
Contact Details:
Neilson Financial Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Windsor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Neilson Financial Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Neilson Financial Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Windsor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Neilson Financial Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Neilson Financial Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Neilson Financial Services Ltd!
How to prepare for a job interview at Neilson Financial Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
