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For Companies At a Glance
- Tasks: Evaluate calls, ensure compliance, and promote effective communication within the team.
- Company: Join an award-winning international life insurance leader with a fun culture.
- Benefits: No weekends, hybrid working options, life assurance, and wellness perks.
- Why this job: Make a real difference in a fast-paced environment while developing your career.
- Qualifications: Previous QA or call centre experience and excellent communication skills.
- Other info: Enjoy regular theme days, local discounts, and exceptional training opportunities.
The predicted salary is between 22000 - 33000 £ per year.
At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia.
Location – Ashfordor Hull
Starting salary – £27,000
Hybrid working options – dependent on performance and length of service
If you are passionate about making a difference, you thrive in a fast-paced and entrepreneurial environment, and you want to be a part of a high-performing team, we would love to hear from you!
What you will be doing…
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Conduct the required number of call evaluations as per the Quality Assurance Manager\’s instructions
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Ensure all complaints and breach issues are communicated to management when detected
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Always deliver high-quality service
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Meet any required targets and contribute to business and team targets
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Ensure that all compliance rules as per the NFS QA Framework are always adhered to
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Adhere to all company policies as per the employee handbook
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Maintain a sound understanding of associated systems, processes, and procedures
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Promote effective communication within your team, sales agents, and managers
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Initiate initiatives around improving areas of weakness across the floor in relation to phone performance
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Help to ensure consistency in communicating feedback to the sales agent
Who we are looking for…
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Previous QA experience (an advantage)
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Excellent communication skills (both written and verbal)
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Previous call centre experience (Sales or Customer Service)
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Experience within the financial services industry
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Knowledge and understanding of FCA guidelines
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Customer focused
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Keen eye (and ear) for detail
What’s in it for you?
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No Weekends! 40 hours per week, Monday to Friday, 9 am – 6 pm
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Option of hybrid working (dependent on results and length of service)
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We work hard, but we know how to have fun too; we have regular theme days for all to enjoy.
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Fancy a morning brew? We have that covered! Tea, coffee, and milk provided!
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Life Assurance from day 1 , so you are protected too
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Employee Assistance Programme to help and support with life stuff!
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We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms
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Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing!
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Exceptional training – giving you all the tools to succeed throughout your NFS career!
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Pension & 23 days holiday increasing with tenure
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Weekly, Monthly and 6-month incentives!
If you are passionate about making a difference, you thrive in a fast-paced and entrepreneurial environment, and you want to be a part of a high-performing team, we would love to hear from you!
Accessibility For Job Applicants
We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.
Equal Opportunity Employer
Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.
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Quality Assurance Officer employer: Neilson Financial Services Ltd
Contact Detail:
Neilson Financial Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Neilson. A friendly chat can sometimes lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by researching Neilson’s values and recent achievements. Show us you’re not just another candidate; demonstrate your passion for making a difference in the financial protection space.
✨Tip Number 3
Practice your communication skills! Since we value excellent communication, consider doing mock interviews with friends or family to polish your verbal and non-verbal cues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Neilson.
We think you need these skills to ace Quality Assurance Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance Officer role. Highlight any relevant experience, especially in QA and call centres, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and how you can contribute to our team at Neilson. Keep it concise but impactful!
Showcase Your Attention to Detail: As a QA Officer, a keen eye for detail is crucial. In your application, provide examples of how you've demonstrated this skill in previous roles. We love candidates who can spot the little things!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Neilson Financial Services Ltd
✨Know Your Stuff
Before the interview, make sure you understand Neilson's mission and values. Familiarise yourself with their life insurance products and the financial services industry. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Quality Assurance Officer, communication is key. Prepare examples of how you've effectively communicated feedback in previous roles. Practise articulating your thoughts clearly and concisely, as this will be crucial during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and attention to detail. Think of specific instances where you've identified issues or improved processes in a call centre environment, and be ready to discuss them.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.