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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage client enquiries in a fast-paced environment.
- Company: Join Neilson, a dynamic company that values its staff and fosters growth.
- Benefits: Enjoy a competitive salary, hybrid working, and quarterly team nights out.
- Why this job: Make a real impact by helping customers and improving services.
- Qualifications: Experience in customer service is preferred; financial services knowledge is a bonus.
- Other info: Great opportunities for personal and professional development in a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking 4x Customer Service Agents who are enthusiastic about providing exceptional customer service and thrive in a target-driven environment. The ideal candidate should be an excellent communicator with a keen attention to detail and the ability to handle pressure well. While knowledge of Financial Services is advantageous, it is not mandatory.
Responsibilities
- Deliver outstanding service to customers by addressing enquiries and requests promptly and managing the delivery of customer correspondences within the agreed company framework, timescale and deadlines.
- Maintain accurate client records and comply with regulatory requirements on all matters.
- Assist customers in making tailored changes to their policies as per their needs.
- Adhere to processes and procedures for all service-related matters and elevate upwards as appropriate.
- Contribute towards projects designed to improve the service offered by the business.
- Handle the administration of organisational claims process.
- Proactively identify and report trends in customer enquiries to help improve products and services.
- Collaborate with cross-functional teams to resolve complex customer issues and ensure customer satisfaction.
- Participate in ongoing training and development programmes to enhance product knowledge and customer service skills.
- Maintain a high level of confidentiality when handling sensitive customer information.
- Achieve and exceed performance targets related to customer satisfaction, call handling times, and first-call resolution rates.
Knowledge & Skills
- Proven experience in a customer service role, preferably in a financial services environment.
- Ability to manage stress and maintain performance in a target-driven environment.
- Exceptional communication and listening skills, with the ability to explain complex information clearly and concisely.
- High level of attention to detail and accuracy in data entry and record-keeping.
- Prior knowledge or experience in Financial Services is a plus but not required.
- Proficiency in using customer relationship management (CRM) systems and Microsoft Office suite.
- Strong problem-solving skills and ability to think critically to resolve customer issues.
- Excellent time management skills and ability to prioritise tasks effectively.
- Flexibility to adapt to changing processes and procedures in a dynamic work environment.
- Ability to work collaboratively in a team whilst also being self-motivated and able to work independently.
- Resilience and patience when dealing with challenging customer situations.
- Basic understanding of regulatory requirements in the financial services sector is desirable.
Why should you choose Neilson?
- A competitive salary.
- Hybrid Working.
- Quarterly team nights out.
- A dynamic company with an engaging environment.
- Opportunities to grow and develop within the company.
- We are a business that truly recognises our staff and their achievements.
Customer Service Agent employer: Neilson Financial Services Ltd
Contact Detail:
Neilson Financial Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Neilson. Understand their values, culture, and what they’re all about. This will help you tailor your answers and show that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you’d handle tricky situations during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your communication skills and ability to handle pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your communication skills and any relevant experience, even if it's not in financial services. We want to see how you can bring your unique flair to our team!
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it’s handling customer queries or managing stress in a busy environment, we love seeing real-life applications of your abilities.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our dynamic team at StudySmarter!
How to prepare for a job interview at Neilson Financial Services Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of customer service principles and any relevant financial services information. Even if it's not mandatory, showing that you’ve done your homework can really impress the interviewers.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult customers or complex enquiries. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Skills
Be ready to demonstrate your exceptional communication and problem-solving skills. Use specific examples from your past experiences to highlight how you've successfully managed customer interactions and resolved issues.
✨Stay Calm Under Pressure
Since the role involves working in a target-driven environment, be prepared to discuss how you manage stress and maintain performance. Share strategies you use to stay focused and effective, even when things get hectic.
