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- Tasks: Create unforgettable holiday experiences and ensure guest satisfaction at stunning Mediterranean resorts.
- Company: Join Neilson, a vibrant company dedicated to exceptional guest service.
- Benefits: Earn up to £1300 PCM, plus accommodation, flights, and meals.
- Why this job: Spend your summer in beautiful locations while making lasting memories for guests.
- Qualifications: Charismatic, friendly, and outgoing individuals with strong interpersonal skills.
- Other info: Enjoy a dynamic lifestyle and develop your career in hospitality.
The predicted salary is between 1040 - 1560 £ per month.
LOCATION: Europe - We have various Neilson Beach Clubs across the Mediterranean
DATES: Summer seasonal, April until November
REPORTS TO: General Manager
SALARY: Up to £1300 PCM gross + Shared accommodation + flights, meals + great overall package
JOB DETAILS
Our Guest Service Manager closely supports the Active and General Manager. The GSM position is a full-season role from April to early November. Your primary responsibility will be to ensure that we consistently exceed guest expectations. It is essential to connect with all guests during their holiday, address issues, and defuse complaints efficiently.
As a GSM, you will require solid interpersonal skills and friendly, approachable, outgoing personalities. You will utilise your resort team and the hotel facilities to create a fantastic holiday experience. This will be at the centre of everything you do.
Anyone stepping into this role must be highly charismatic. You’ll be able to use a microphone effectively to captivate an audience and create an air of excitement to help keep anyone staying in the resort entertained throughout their holiday.
Airport transfers are an essential part of the guest journey; as first impressions go, this matters. With multiple arrival days, airport transfers will be a significant part of your role. You will ensure that every guest receives a warm welcome upon arrival and a smooth send-off at the end of their stay.
Working for Neilson is more than a job; it’s a lifestyle. Spend the summer season based in one of our beautiful beach club resorts, where it’s all about sharing your passion for the activities you love.
We’re looking for friendly, energetic, and approachable people who can build rapport with ease. Individuals who can instil confidence that every element of a Neilson holiday is delivered by a team who cares.
Please note: All Neilson Active staff are DBS-checked.
JOB CRITERIA & RESPONSIBILITIES
- You’ll be passionate about creating and taking ownership of all aspects of a perfect guest holiday experience.
- You’ll work closely with your fellow Senior Management Team to create a welcoming guest environment across all departments.
- You’ll be Neilson’s customer service ambassador, ensuring we consistently deliver a premium holiday experience.
- You’ll bring exceptionally high standards and attention to detail.
- You’ll be resourceful and able to display extensive knowledge of your hotel & resort.
- You’ll know everything about everything, and what you don’t know, you’ll know who to ask.
- You will be responsible for creating our guests’ first and last impressions.
- You’ll ensure that all resort team members always understand/support the importance of first and last impressions.
- You will manage all pre- and post-communications to provide a seamless guest experience.
- You’ll always take a proactive approach to achieve excellent guest feedback.
- You’ll efficiently and effectively identify/resolve any customer issues or complaints as/when they arise.
- In this instance, you will always work closely with the Senior Management Team and take corrective action to prevent any future re-occurrence of these issues.
- In the event that a guest suffers an injury, you will assist with obtaining medical assistance and liaise with insurance companies as required.
- You’ll know the basic legal requirements regarding health and safety, hygiene, and security within the local, European, and British laws.
- You’ll report any supply, or equipment needs and immediately flag any defects to the General Manager.
- Willing to help out and cover in other departments as required but the business.
OPERATIONAL MANAGEMENT
- You’ll work closely with the Resort Host/s to develop and deliver a varied and balanced resort entertainment program.
- This program will create an inclusive social atmosphere suitable for all and assist in generating additional resort income.
- You’ll be a visible and physical presence during mealtimes, coffee mornings, bar afternoons, and social events – These are essential occasions for guests to speak with you, ask questions, or raise any issues.
Guest Service Manager - Summer 2026 - Various Mediterranean Resorts in Wakefield employer: Neilson Active Holidays
Contact Detail:
Neilson Active Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager - Summer 2026 - Various Mediterranean Resorts in Wakefield
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Neilson's vibe. Check out their social media and website to see how they engage with guests. This will help you connect during your chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Guest Service Manager, you'll need to charm guests and handle complaints like a pro. Role-play with friends or family to get comfortable with different scenarios. The more you practice, the more confident you'll feel when it counts!
✨Tip Number 3
Show off your charisma! When you’re in the interview, let your personality shine through. Use your voice and body language to engage the interviewer. Remember, they want someone who can captivate an audience and create excitement – so be that person!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Neilson family. Don’t forget to follow up after applying; a little nudge can go a long way in making a great impression!
We think you need these skills to ace Guest Service Manager - Summer 2026 - Various Mediterranean Resorts in Wakefield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV!
Tailor Your Application: Make sure to customise your application for the Guest Service Manager role. Highlight your experience in customer service and any relevant skills that align with creating fantastic holiday experiences. We love seeing how you connect with guests!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do just that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Neilson Active Holidays
✨Know Your Guests
Before the interview, research what makes a great guest experience at resorts. Understand the importance of first and last impressions, and be ready to share how you would create memorable moments for guests.
✨Show Off Your Charisma
As a Guest Service Manager, being charismatic is key. Practice speaking confidently and engagingly, perhaps even using a microphone if you have one. Think about how you can captivate an audience and keep them entertained.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled guest complaints or issues in the past. Highlight your resourcefulness and ability to resolve problems efficiently while maintaining a positive atmosphere.
✨Team Player Mindset
Emphasise your ability to work closely with a team. Be ready to discuss how you’ve collaborated with others to enhance guest experiences and how you plan to support your fellow team members in this role.
