At a Glance
- Tasks: Help customers book amazing holidays and provide top-notch service.
- Company: Join Neilson, a leader in creating unforgettable holiday experiences.
- Benefits: Enjoy 25 days holiday, discounts, gym access, and a vibrant office atmosphere.
- Other info: Flexible shifts, great location in Brighton Marina, and opportunities for travel.
- Why this job: Be part of a dynamic team that values customer experience over sales.
- Qualifications: Previous sales and customer service experience is essential.
Department: Customer Contact Team
Location: Brighton, UK
Reports to: Sales Team Managers
Work Pattern: Annualised hours shift work, including weekends and bank holidays.
Contract Type: Permanent
Salary: £24,768 per annum + monthly average commission
Job Role Summary: Neilson is all about providing exceptional holidays to our guests. This journey starts with the Sales Team. Our sales team provides a friendly, efficient, and professional service to direct customers and travel agents. As a Neilson Sales Consultant, you will provide accurate information and manage the Neilson holiday booking experience from start to finish via all communication channels. You will strive to achieve all sales/service targets and help to ensure that Neilson’s excellent reputation in travel is maintained. We are looking for someone who is customer-driven, over sales. Although there are sales targets you will need to achieve, we are looking for someone who is passionate about customer-experience and our product. We work together as a team to sell our fantastic holidays, and ensure our customers feel the Neilson good energy from that very first 'hello'. If you want to join an incredible, dynamic and inspiring team, then we want to hear from you!
Key Responsibilities and Tasks:
- To be precise and numerically accurate in the costing of holidays.
- Take personal responsibility for the integrity of every booking you make or amending.
- To immediately highlight any pricing/loading errors to the relevant departments.
- Delivery of all personal KPI’s.
- Adhere to all operational standards, policies & procedures.
- Participate in outbound calling/marketing campaigns.
- To maintain a thorough understanding/ability to clearly explain the Neilson terms and conditions to the customer or travel agent as required.
- To demonstrate excellent customer service skills across all booking channels for all sales/administrative queries.
- To expand/develop personal skills, knowledge and experience to positively impact performance and to support in meeting the goals of the business.
- Be prepared to travel overseas for educational and product knowledge development.
- Attend regular training sessions to keep service skills and product knowledge up to date.
Personal Specification
Essential
- The ability to work well on both an individual level and as part of the wider team.
- Excellent verbal and written communication skills.
- Ability to communicate with all levels of external/internal customers.
- To develop and maintain excellent working relations with colleagues and other internal departments.
- To be conscientious in all decisions made relating to the role.
- To be flexible concerning working hours and weekend shifts.
Technical Skills Or Knowledge
Essential
- Numerically accurate.
- General geographical knowledge.
Desirable
- To be commercially aware of holiday sales and trends.
- Knowledge of Microsoft packages: Word/Excel/email/PowerPoint.
Experience & Track Record:
Essential
- Previous sales skills experience.
- Previous customer service experience.
Desirable
- Previous ski or sailing experience.
- Previous Travel Agent or Sales Centre experience.
- Experience working in a results-driven environment to achieve personal targets.
Qualifications, Training, Professional Memberships Or Accreditations:
- Educated to GCSE level or higher in Math and English, or equivalent.
Neilson Benefits:
- 25 days holiday + bank holidays. Option to purchase 5 days holiday as extra.
- Auto enrolment into Scottish Widows pension scheme (Employer 4%, employee 5%).
- Life Assurance x 2 salary.
- Additional partner discounts (OOSC, Osprey, Trek, Snow Centre, Temple Spa etc).
- Modern, friendly, casual, upbeat office atmosphere.
- Free on-site gym & shower facilities.
- Free parking within a 10-minute walk from the office.
- Office secure bike storage.
- Great office location in Brighton Marina.
- Highly preferential holiday deals (70% discount + additional discount for children).
- Remote working options.
- Office kitchen/bar – Coffee & tea making facilities.
- Office pool table & darts board.
- Daily fruit basket.
- Free drinks fridge & snacks.
- Cycle to work & Tech scheme (salary sacrifice).
Closing Date: 31/03/2026. We reserve to close this vacancy before the closing date if a suitable candidate is found.
Sales Consultant employer: Neilson Active Holidays
At Neilson Active Holidays, we pride ourselves on fostering a vibrant and collaborative work culture that empowers our employees to thrive. As a Junior Management Accountant, you'll benefit from fully funded study support for professional qualifications, a hybrid working model from our picturesque Brighton Marina office, and ample opportunities for career growth within a supportive finance team. Join us to not only advance your skills in management accounting but also to be part of a company that values passion, performance, and the well-being of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant
✨Tip Number 1
Get to know the company! Before your interview, dive into Neilson's values and what makes them tick. This way, you can show off your passion for their holidays and how you can contribute to that amazing customer experience.
✨Tip Number 2
Practice your sales pitch! Since you're applying for a Sales Consultant role, be ready to demonstrate your sales skills. Think of scenarios where you can showcase your ability to upsell or handle objections like a pro.
✨Tip Number 3
Network like a champ! Connect with current or former Neilson employees on LinkedIn. They might share insider tips or even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Consultant
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let us see your enthusiasm for providing exceptional customer service. Share examples of how you've gone above and beyond to create a positive experience for customers in the past.
Be Precise and Accurate:Since the role requires numerical accuracy, make sure your application is free from errors. Double-check your spelling and grammar, and ensure that any figures or statistics you mention are spot on.
Highlight Relevant Experience:We want to know about your previous sales and customer service experience. Tailor your application to showcase how your background aligns with the responsibilities of a Sales Consultant at Neilson.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Neilson Active Holidays
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Neilson's holiday offerings. Familiarise yourself with the different types of holidays available, popular destinations, and any unique selling points. This will not only help you answer questions confidently but also show your passion for the product.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond to meet a customer's needs. This will demonstrate your commitment to delivering a great customer experience, which is crucial for this role.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview, where you might need to handle a mock customer inquiry or booking. Practice how you would approach these scenarios, focusing on clear communication and problem-solving skills. This will help you stand out as a candidate who can handle real-life situations effectively.
✨Demonstrate Team Spirit
Since the role involves working closely with a team, be prepared to discuss how you collaborate with others. Share examples of successful teamwork from your previous jobs, highlighting your ability to contribute positively to a group dynamic. This will show that you're not just focused on sales but also on building strong relationships within the team.
