Sales & Service Team Location: Office Based - Brighton, UK Sales Team Managers Annualised hours shift work, including weekends and bank holidays Contract Type: Full time, permanent Help turn someone's holiday plans into a trip they'll remember, from their very first conversation with Neilson. * Sell fantastic active holidays while putting customer experience at the heart of every conversation. * Enjoy highly preferential Neilson holiday deals, overseas educational opportunities and a range of partner discounts. * Work a flexible annualised-hours pattern, including weekends and bank holidays, with hybrid working available. At Neilson Active Holidays, we do things differently. We’re not just about beautiful beaches or mountain air - we’re here to create good energy. Whether it’s windsurfing in Greece, skiing in the Alps, or relaxing by the pool after a morning yoga session, we create holidays that are as active or laid-back as our guests want them to be. With nearly 50 years of experience, we’re proud to be the UK’s leading active holiday company. Our passionate team, both overseas and at our Head Office, plays a vital role in delivering exceptional experiences for thousands of guests each year. Working at Neilson means joining a collaborative, high-energy environment where people, passion, and performance come together. If you love talking to people, sharing your enthusiasm for travel and helping customers create holidays they'll remember, you'll feel right at home. You're a customer-focused individual who genuinely enjoys helping people find their perfect holiday and understands that great sales start with great customer service. You're commercially aware and motivated by achieving results, but you're never driven by the sale alone. You're passionate about our product and understand that success comes from combining great customer experiences with strong sales and service performance. You'll build rapport quickly, listen to what customers want and use your knowledge and enthusiasm to help them make the right choice. You'll be confident communicating with a wide range of people, building positive relationships and creating a friendly, personal and professional experience across every interaction. You're motivated by achieving results, but understand that success comes from combining commercial awareness with a genuine passion for our customers and our holidays. As a Sales Consultant, you'll be responsible for managing the Neilson holiday booking experience from start to finish. You'll provide accurate information, advice and support to direct customers and travel agents, helping them choose and book the right Neilson holiday. You'll work across all relevant communication channels, handling sales and administrative queries while ensuring every booking and amendment is accurate. You'll also support outbound calling and marketing campaigns, stay up to date with our products and attend regular training to continually develop your knowledge and service skills. You'll play an important role in maintaining Neilson's excellent reputation within the travel industry, delivering a consistently professional and friendly experience while contributing to the wider goals of the Sales & Service Team. Providing friendly, efficient and professional customer service to direct customers and travel agents across all booking and communication channels. * Providing accurate holiday information and clearly explaining Neilson's terms and conditions when required. * Ensuring holiday pricing and costing is precise and numerically accurate. * Immediately highlighting any pricing or loading errors to the relevant departments. * Delivering agreed personal sales and service KPIs. * Adhering to all operational standards, policies and procedures. * Keeping your product knowledge and service skills up to date through regular training. * Expanding your skills, knowledge and experience to positively impact your performance and support the goals of the wider business. * Being prepared to travel overseas for educational and product knowledge development. * Contributing to a positive, collaborative team environment and helping customers feel the Neilson good energy from their very first interaction. Have previous sales and/or customer service experience, ideally in a target-driven environment. * Are flexible and able to work annualised hours, including weekends and bank holidays. * Have GCSEs or equivalent in Maths and English. It'd be a bonus if you... *Have previous Travel Agent or Sales Centre experience. *Have an awareness of holiday sales and industry trends. *Have knowledge of Microsoft packages including Word, Excel, email and PowerPoint. Highly preferential Neilson holiday deals (up to 70% discount). *Overseas educational opportunities to experience our products and destinations. *Hybrid working options. *Additional partner discounts (OOSC, Osprey, Trek, Snow Centre, Temple Spa etc.). *25 days holiday + bank holidays, with the option to purchase an additional 5 days. *Auto-enrolment into the Scottish Widows pension scheme (Employer 4%, employee 5%). *Life Assurance at 2x your salary. *Great office location in Brighton Marina. *Modern, friendly, casual and upbeat office atmosphere. *Free on-site gym and shower facilities. *Free parking within a 10-minute walk of the office. *Secure office bike storage. *Office kitchen/bar with free tea and coffee-making facilities, plus a free drinks fridge and snacks. *Cycle to Work and Tech schemes (salary sacrifice). *Regular team socials and events.
Sales Agent - Call Centre - Full Time employer: Neilson Active Holidays
At Neilson Active Holidays, we pride ourselves on fostering a vibrant and collaborative work culture that empowers our employees to thrive. As a Junior Management Accountant, you'll benefit from fully funded study support for professional qualifications, a hybrid working model from our picturesque Brighton Marina office, and ample opportunities for career growth within a supportive finance team. Join us to not only advance your skills in management accounting but also to be part of a company that values passion, performance, and the well-being of its employees.
