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- Tasks: Join our Sales Team to provide exceptional holiday booking experiences.
- Company: Neilson Active Holidays offers amazing holiday experiences and a vibrant work culture.
- Benefits: Enjoy 25 days holiday, remote work options, and discounts on holidays.
- Why this job: Be part of a friendly team in a fun office atmosphere with great perks.
- Qualifications: GCSEs in Maths and English required; sales and customer service experience preferred.
- Other info: Flexible hours, training opportunities, and a modern office near Brighton Marina.
The predicted salary is between 19200 - 28800 £ per year.
Job Title: Sales Consultant
Department: Customer Contact Team
Location: Brighton, UK
Reports to: Sales Team Managers
Work Pattern: Annualised hours shift work, including weekends and bank holidays.
Contract Type: Permanent
Salary: £24,768 per annum + monthly average commission
Job Role Summary: Neilson is all about providing exceptional holidays to our guests. This journey starts with the Sales Team. Our sales team provides a friendly, efficient, and professional service to direct customers and travel agents. As a Neilson Sales Consultant, you will provide accurate information and manage the Neilson holiday booking experience from start to finish via all communication channels. You will strive to achieve all sales/service targets and help to ensure that Neilson’s excellent reputation in travel is maintained.
We are looking for someone who is customer-driven, over sales. Although there are sales targets you will need to achieve, we are looking for someone who is passionate about customer-experience and our product. We work together as a team to sell our fantastic holidays, and ensure our customers feel the Neilson good energy from that very first \’hello\’.
We are surrounded by an incredible, dynamic and inspiring team, we want to hear from you!
Key Responsibilities And Tasks
- To be precise and numerically accurate in the costing of holidays.
- Take personal responsibility for the integrity of every booking you make or amend.
- To immediately highlight any pricing/loading errors to the relevant departments.
- Delivery of all personal KPI’s.
- Adhere to all operational standards, policies & procedures.
- Participate in outbound calling/marketing campaigns.
- To maintain a thorough understanding/ability to clearly explain the Neilson terms and conditions to the customer or travel agent as required.
- To demonstrate excellent customer service skills across all booking channels for all sales/administrative queries.
- To expand/develop personal skills, knowledge and experience to positively impact performance and to support in meeting the goals of the business.
- Be prepared to travel overseas for educational and product knowledge development.
- Attend regular training sessions to keep service skills and product knowledge up to date.
Personal Specification
Essential
- The ability to work well on both an individual level and as part of the wider team.
- Excellent verbal and written communication skills.
- Ability to communicate with all levels of external/internal customers.
- To develop and maintain excellent working relations with colleagues and other internal departments.
- To be conscientious in all decisions made relating to the role.
- To be flexible concerning working hours and weekend shifts.
Desirable
- To be commercially aware of holiday sales and trends.
- Knowledge of Microsoft packages: Word/Excel/email/PowerPoint.
Technical Skills Or Knowledge
Essential
- Numerically accurate.
- General geographical knowledge.
Desirable
- Knowledge of Microsoft packages: Word/Excel/email/PowerPoint.
Experience & Track Record
Essential
- Previous sales skills experience.
- Previous customer service experience.
Desirable
- Previous ski or sailing experience.
- Previous Travel Agent or Sales Centre experience.
- Experience working in a results-driven environment to achieve personal targets.
Qualifications, Training, Professional Memberships Or Accreditations
- Educated to GCSE level or higher in Math and English, or equivalent.
Neilson Benefits
- 25 days holiday + bank holidays. Option to purchase 5 days holiday as extra.
- Auto enrolment into Scottish Widows pension scheme (Employer 4%, employee 5%).
- Life Assurance x 2 salary.
- Additional partner discounts (OOSC, Osprey, Trek, Snow Centre, Temple Spa etc).
- Modern, friendly, casual, upbeat office atmosphere.
- Free on-site gym & shower facilities.
- Free parking within a 10-minute walk from the office.
- Office secure bike storage.
- Great office location in Brighton Marina.
- Highly preferential holiday deals (70% discount + additional discount for children).
- Remote working options.
- Office kitchen/bar – Coffee & tea making facilities.
- Office pool table & darts board.
- Daily fruit basket.
- Free drinks fridge & snacks.
- Cycle to work & Tech scheme (salary sacrifice).
Closing Date: 31/03/2026. We reserve to close this vacancy before the closing date if a suitable candidate is found.
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Head Office - Sales Consultant employer: Neilson Active Holidays
Contact Detail:
Neilson Active Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Office - Sales Consultant
✨Tip Number 1
Familiarise yourself with Neilson Active Holidays' offerings and unique selling points. Understanding their holiday packages, especially in skiing and sailing, will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your sales techniques and customer service skills. Since this role requires excellent communication and the ability to meet sales targets, consider role-playing scenarios with friends or family to practice handling various customer interactions.
✨Tip Number 3
Network with current or former employees of Neilson Active Holidays. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare questions to ask during your interview that show your enthusiasm for the role and the company. Inquiring about team dynamics, training opportunities, and how success is measured will demonstrate your genuine interest in becoming a part of their team.
We think you need these skills to ace Head Office - Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales and customer service experience. Use specific examples that demonstrate your ability to meet targets and provide excellent service, as these are key aspects of the Sales Consultant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention why you want to work for Neilson Active Holidays specifically and how your skills align with their values and goals.
Highlight Relevant Skills: Emphasise your numeracy skills and geographical knowledge in your application. Since the role requires accuracy in costing holidays, make sure to mention any experience that demonstrates your attention to detail.
Prepare for Potential Questions: Think about common interview questions related to sales and customer service. Prepare answers that reflect your experience and how you can contribute to the team at Neilson. This will help you feel more confident during the interview process.
How to prepare for a job interview at Neilson Active Holidays
✨Know the Company
Before your interview, take some time to research Neilson Active Holidays. Understand their values, mission, and the services they offer. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Sales Skills
Since this role is focused on sales, be prepared to discuss your previous sales experience. Share specific examples of how you've met or exceeded targets in the past, and be ready to explain your approach to customer service.
✨Be Numerically Accurate
As the role requires precision in costing holidays, practice discussing numerical data clearly. You might be asked to solve a simple calculation or explain how you ensure accuracy in your work.
✨Show Flexibility
The job involves shift work, including weekends and bank holidays. Be ready to express your willingness to work flexible hours and share any relevant experiences that demonstrate your adaptability.