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- Tasks: Manage insurance claims from start to finish while liaising with clients and technicians.
- Company: Join a dynamic team specializing in fire and flood restoration for top UK insurance clients.
- Benefits: Enjoy full training, generous holiday packages, and opportunities for professional development.
- Why this job: Be part of a fast-paced environment where your communication skills shine and relationships matter.
- Qualifications: Previous claims handling experience is essential; strong communication and organizational skills are a must.
- Other info: Own transport is required as the office is outside the city center.
Claims Handler, Cardiff, up to 28k Our client based in Cardiff specialize in carrying out Fire and Flood restoration projects on behalf of the UK’s top insurance customers. Working in this dynamic and fast-paced environment, you will be an experienced Claims Handler, preferably Household or Commercial, working for this successful but small office-based team. Main duties as Claim Handler: * You will liaise with insurance clients, customers and technicians in the field, managing your own files and caseload from start to finish * Develop close working relationships with customers, key clients such as Loss Adjusters, Insurance companies, Brokers, Surveyors etc and Technicians. * Liaising with customers via telephone or email via multiple mailboxes. * Planning and organising Technician appointments in the field. Qualifications and Experience required as Claim Handler: * Previous Insurance related Claims Handling experience required, preferably Household or Commercial * Comfortable working alone and also in a small team. * A conscientious and hard worker * Excellent communication skills and an excellent telephone manner. * An ability to work under pressure and prioritise workload * Excellent computer skills * Experience in planning and allocation of work to field based staff an advantage. * A good geographical knowledge of the South Wales/South West areas is essential. * Our client is based outside the city centre so you will need your own transport to get to and from work. Benefits: * Full training will be provided * Opportunity to attend courses and develop technical knowledge * Generous Holiday package based on length of service – up to 30 days leave plus bank holidays (NLR is acting as an Employment Agency on behalf of its Client)
Claims Handler employer: Neil Lewis Recruitment
Contact Detail:
Neil Lewis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarize yourself with the insurance claims process, especially in relation to household and commercial claims. Understanding the nuances of these types of claims will help you stand out during discussions with potential employers.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who work as Claims Handlers or in related roles. Building relationships with people in the field can provide valuable insights and potentially lead to job opportunities.
✨Tip Number 3
Highlight your communication skills and ability to manage multiple tasks effectively. In a fast-paced environment like this, showcasing your experience in handling customer interactions and prioritizing workloads will be crucial.
✨Tip Number 4
Make sure to demonstrate your geographical knowledge of the South Wales/South West areas during interviews. This local insight can be a significant advantage when planning technician appointments and managing claims.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in claims handling, especially in household or commercial insurance. Use specific examples that demonstrate your ability to manage caseloads and communicate effectively with clients.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant skills, such as excellent communication and organizational abilities, and how they align with the job requirements.
Showcase Your Geographical Knowledge: Since a good geographical knowledge of the South Wales/South West areas is essential, mention any relevant experience or familiarity you have with these regions in your application.
Highlight Teamwork and Independence: Emphasize your ability to work both independently and as part of a small team. Provide examples from your past roles where you successfully managed tasks alone and collaborated with colleagues.
How to prepare for a job interview at Neil Lewis Recruitment
✨Showcase Your Claims Handling Experience
Be prepared to discuss your previous experience in claims handling, especially in household or commercial insurance. Highlight specific cases where you successfully managed a claim from start to finish, demonstrating your ability to handle a caseload effectively.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Use examples from your past roles to illustrate how you maintained effective communication with clients, technicians, and other key players.
✨Emphasize Your Organizational Skills
The job requires planning and organizing technician appointments. Be ready to explain how you prioritize tasks and manage your time efficiently, especially under pressure. Share any tools or methods you use to stay organized.
✨Familiarize Yourself with the Area
Having a good geographical knowledge of South Wales/South West is essential. Research the area and be prepared to discuss how your knowledge can benefit the role, particularly in planning technician visits and managing client expectations.
