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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and admin tasks in a dynamic team.
- Company: Join Neighborly, a leading home services company with a family business vibe.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Flexible working environment with a focus on inclusivity and respect.
- Why this job: Make a real difference by supporting key accounts and enhancing customer experiences.
- Qualifications: Customer service skills and a friendly attitude are essential; CRM experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
About Us
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.
Our Brands
- Pimlico Plumbers
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Greensleeves Lawn Care
Brand Info
Countrywide Grounds Maintenance is an established national landscape maintenance service provider, consisting of a network of 46 franchise businesses throughout the UK, supplying grounds maintenance and associated services to a wide client base.
Reporting Structure
Reports to: Key Accounts Manager
Key Relationships
- Key Accounts team
- Regional Managers
- Finance team
- Tenders team
- Business Development Managers
Purpose of the Role
The purpose of the role is to be the central point of contact for queries and administration duties for Regional Managers and customers and supporting the Key Accounts Manager in the day-to-day tasks.
Key Responsibilities
- Creation, organisation, and maintenance of job records
- Inbound and outbound call handling
- Correspondence to customers and franchisees
- Resolution of complaints
- Contract renewals
- Quotation requests
- Purchase order management
- Invoice scheduling
- Processing and uploading orders
- Telephone and email liaison with customers regarding quotations, works orders, service delivery, customer queries
- Liaising with the accounts and tender teams, as well as the business development managers
- Credit control for key accounts
- Portal management
- Any other reasonable duty that falls within your capabilities.
Experience / Skills / Knowledge
- Credit control experience beneficial but not essential
- Proven track record of customer service
- IT literate (Microsoft Office)
- Previous experience working on a CRM system desirable
Skills / Knowledge
- Customer focused approach with a professional and friendly telephone manner
- Good attention to detail
- Ability to work on own initiative and as part of a dedicated team
- Strong communication skills
- Administration skills
Behaviours
- Positive attitude and open to change
- Flexible attitude to work
- Motivated and organised
- Proactive
Inclusivity Statement
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Key Accounts Administrator in London employer: Neighbourlybrands
Contact Detail:
Neighbourlybrands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Accounts Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand what makes Neighborly tick and how you can contribute to our growth. Tailor your answers to reflect our mission and culture.
✨Tip Number 3
Practice your communication skills! Whether it's over the phone or face-to-face, being clear and confident is key. We want to see your friendly and professional side shine through when you interact with us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Neighborly family.
We think you need these skills to ace Key Accounts Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Accounts Administrator role. Highlight relevant experience, especially in customer service and administration, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join Neighborly and how your skills align with our values. Keep it friendly and professional, just like we are!
Showcase Your Communication Skills: Since this role involves a lot of liaising with customers and teams, make sure your application reflects your strong communication skills. Use clear and concise language to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Neighbourlybrands
✨Know Your Stuff
Before the interview, make sure you understand Neighborly's mission and values. Familiarise yourself with their brands and services, especially Countrywide Grounds Maintenance. This will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Key Accounts Administrator, customer service is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved complaints. Highlight your friendly telephone manner and how you maintain a professional approach under pressure.
✨Be Ready for Admin Questions
Expect questions about your organisational skills and experience with administration tasks. Brush up on your knowledge of CRM systems and Microsoft Office, as these are crucial for the role. You might be asked to describe how you would manage job records or handle invoicing.
✨Demonstrate Your Team Spirit
This role involves working closely with various teams, so be prepared to discuss how you collaborate with others. Share examples of how you've worked in a team environment, supported colleagues, or contributed to a positive workplace culture. A proactive and flexible attitude will go a long way!