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- Tasks: Support daily operations in the contact centre and assist with job allocation.
- Company: Join PIM UK Pimlico, a dynamic brand focused on customer service excellence.
- Benefits: Gain valuable experience, develop communication skills, and work in a supportive team environment.
- Why this job: Be part of a team that makes a real difference in customer and engineer support.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Opportunity for career growth and to cover managerial roles when needed.
The predicted salary is between 24000 - 36000 £ per year.
As a Contact Centre Deputy, you will play a key role in supporting the day-to-day operations of the contact centre, working alongside Contact Centre Managers to ensure the achievement of key KPIs around handle rate, conversion, and job despatch.
Key Responsibilities
- Collaborate with Contact Centre Managers to ensure smooth job allocation and despatch, supporting engineers and customers by assisting with job board updates, job ticket administration, and answering queries from engineers and booking coordinators.
- Answer phone calls from customers and engineers as required, ensuring that target handle rates are consistently met.
- Cover for Contact Centre Managers when needed, maintaining a proactive and professional approach to all calls and queries from both engineers and customers.
- Support the achievement of all call centre KPIs, assisting in the conversion of calls and handling complaints in a professional and effective manner.
- Assist engineers with diary management and query resolution, ensuring that their operations run smoothly.
Critical Success Factors
- Maintain customer phone call handling service levels at or above agreed levels.
- Achieve overall contact centre conversion at or above the required level.
- Minimise engineer query calls to the contact centre regarding team jobs.
- Maintain high morale, team spirit, and staff engagement among all team members.
Contact Centre Deputy in Slough employer: Neighbourly®
Contact Detail:
Neighbourly® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Deputy in Slough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the contact centre. They can give you insider info on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to KPIs and customer service. We all know that being able to demonstrate your understanding of handle rates and conversion is key!
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you’ve handled complaints or resolved queries effectively. This will help you stand out as someone who can maintain high morale and team spirit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate candidates ready to support our contact centre operations.
We think you need these skills to ace Contact Centre Deputy in Slough
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you’re excited about being a Contact Centre Deputy and how you can contribute to our team.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the job description. We love seeing specific examples of how you've met KPIs or handled customer queries in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position.
How to prepare for a job interview at Neighbourly®
✨Know Your KPIs
Familiarise yourself with the key performance indicators (KPIs) relevant to the role. Understand how handle rates, conversion, and job despatch impact the contact centre's success. This will show your potential employer that you’re serious about contributing to their goals.
✨Demonstrate Team Collaboration
Be ready to discuss examples of how you've worked effectively in a team. Since the role involves collaborating with Contact Centre Managers and supporting engineers, highlight your experience in teamwork and how you’ve contributed to a positive team environment.
✨Prepare for Customer Scenarios
Think about common customer queries or complaints you might encounter in this role. Prepare responses that demonstrate your problem-solving skills and ability to maintain professionalism under pressure. Role-playing these scenarios can help you feel more confident.
✨Show Enthusiasm for the Role
Express genuine interest in the position and the company. Research PIM UK Pimlico and be ready to share why you want to work there. A positive attitude and enthusiasm can make a lasting impression on your interviewers.
