Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operational excellence and drive strategic growth for a top home services provider.
- Company: Join Neighbourly UK, the leading home services provider with a strong family business ethos.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Why this job: Shape the future of iconic brands and make a real impact in a fast-paced environment.
- Qualifications: Proven leadership experience in operations, strong commercial acumen, and a passion for developing talent.
- Other info: Dynamic role with significant career growth potential in a collaborative workplace.
The predicted salary is between 43200 - 72000 £ per year.
Neighbourly (yes—without the “u”) began over 40 years ago in the US as a family business and has since grown into the world’s leading home services provider. Since landing in the UK in 2010 as Neighbourly, we’ve expanded to over 330 locations across 6 premium brands—including the iconic Pimlico Plumbers, London’s No.1 premium home services provider.
With more than 4,000 frontline operatives, a reputation for investing in people, and consistent year-on-year growth, we’re now looking for an exceptional Chief Operating Officer to help lead the next phase of our UK expansion.
The Opportunity
As COO, you will be the operational driving force of Pimlico Plumbers and the wider Neighbourly UK business. Reporting directly to the UK Managing Director, you’ll lead multiple teams, shape strategic direction, and ensure outstanding operational performance across sales, marketing, HR, finance, and field operations. This is a hands-on, high-impact role for a leader who thrives in a fast-paced service environment and is excited by the challenge of scaling iconic, established brands.
What You’ll Lead & Deliver
- Strategic & Commercial Leadership
- Collaborate with the Leadership Team to develop business plans and budgets aligned with growth targets.
- Drive new product and service innovation, including cost, risk and commercial analysis.
- Translate strategic vision into operational objectives and measurable results.
- Operational Excellence
- Oversee day-to-day operations across multiple functions, ensuring consistent delivery of a best-in-class customer experience.
- Analyse and optimise internal processes, identifying opportunities for efficiency, innovation, and scale.
- Monitor performance, produce forecasts, and take corrective action when required.
- People, Culture & Franchise Leadership
- Lead and develop high-performing teams in HR, IT, H&S, Transport & Facilities, and the broader leadership group.
- Build strong relationships with franchisees, customers, and internal stakeholders.
- Establish policies that reinforce a positive, collaborative, and growth-oriented culture aligned with Neighbourly values.
- Financial & Commercial Oversight
- Manage capital investments and expenses to support profitable growth.
- Own commercial outcomes and drive performance through strong KPIs, operational discipline, and service quality.
What You Bring
- Proven experience as a COO, Operations Director, Senior GM, or equivalent, ideally within Facilities Management or Building Services.
- Strong commercial acumen with a track record of improving operational and financial performance.
- Hands-on, visible leadership style with exceptional people and relationship-building skills.
- Experience leading multi-disciplinary teams and influencing at all organisational levels.
- A natural coach and mentor with a passion for developing talent.
- Degree-level education (preferred), plus a UK driving licence and willingness to travel.
Who You Are
- A clear and open communicator
- Customer-focused and quality-driven
- Organised, proactive, and self-motivated
- A problem-solver who brings clarity to complexity
- Energised by growth and operational excellence
Our Commitment to Inclusivity
Neighbourly is proud to be an equal-opportunity employer. We are committed to attracting, developing, and retaining the most talented people, and we are dedicated to maintaining a workplace that is inclusive, respectful, and free from discrimination.
Ready to Make an Impact?
If you’re excited by the opportunity to shape the operational future of a market-leading brand and play a pivotal role in Neighbourly’s continued UK growth, we’d love to hear from you.
Chief Operating Officer in Slough employer: Neighbourly®
Contact Detail:
Neighbourly® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to current employees at Neighbourly. A friendly chat can open doors!
✨Tip Number 2
Prepare for interviews by researching Neighbourly’s values and recent projects. Show us you’re not just another candidate; demonstrate your passion for operational excellence and how you can contribute to our growth story.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the COO role. Highlight your leadership style and how you’ve driven performance in past roles. We want to see your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Neighbourly family.
We think you need these skills to ace Chief Operating Officer in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the COO role at Neighbourly. Highlight your experience in operational leadership and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share your passion for operational excellence and how your leadership style aligns with our values at Neighbourly.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and lead teams. Numbers speak volumes, so include metrics where possible to show your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on the chance to join our team!
How to prepare for a job interview at Neighbourly®
✨Know the Company Inside Out
Before your interview, dive deep into Neighbourly and Pimlico Plumbers. Understand their values, mission, and recent developments. This knowledge will not only impress the interviewers but also help you align your answers with their goals.
✨Showcase Your Leadership Style
As a COO, your leadership style is crucial. Be prepared to discuss your approach to leading teams and driving operational excellence. Share specific examples of how you've developed talent and fostered a positive culture in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and strategic thinking. Think of scenarios where you've had to analyse processes or drive innovation. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Financial Acumen
Since financial oversight is key for this role, be ready to discuss your experience with managing budgets and improving financial performance. Bring examples of how you've driven profitability and operational discipline in past positions.
