Showroom Sales Consultant - Norwich

Join to apply for the Sales Consultant – Norwich role at Neighbourly

About Us

Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services.

Neighborly has been in the UK since 2010, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.

Our Brands

• Drain Doctor
• Bright & Beautiful
• Countrywide Grounds Maintenance
• Dream Doors
• Pimlico Plumbers London
• Greensleeves Lawn Care

Dream Doors

Dream Doors Ltd is a highly recognised, established market leader in the kitchen make over / refurbishment industry with a network of c.100 franchisees across the UK.

PURPOSE OF THE ROLE

As Sales Consultant, you’ll be the first point of contact for the showroom, guiding customers through the kitchen makeover journey.

Key Responsibilities

• Carry out daily showroom & administrative duties, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
• Enquiry management: via telephone, email, social media & face-to-face interactions, you will be responsible for ensuring all relevant information is gathered from customer enquiries.
• Customer Consultations: provide expert advice and design consultations, to help clients reimagine their kitchens using our makeover solutions.
• Arranging and booking appointments for the Retail & Operations Manager to carry out home visits.
• Following up enquiries and unsold appointments (sweeping).
• Under the direction of the Retail & Operations Manager, liaise with installers, suppliers, and customers to ensure smooth project delivery from consultation to completion.
• Visual Merchandising: Keep displays fresh, clean, and inspiring, showcasing the latest trends and product innovations, in line with current brand guidelines.
• Carrying out general duties around the showroom as required.
• Working as a part of a small team, helping in all departments as business dictates.

Experience/Skills/Knowledge

EXPERIENCE:

• Previous customer service experience essential.
• Ideally worked within a retail kitchen setting (or interior design)
• Understanding and awareness of home transformation and design
• A background in retail sales advantageous

Skills / Knowledge

• IT literate (Microsoft Office/CRM)
• Excellent communication skills and customer service knowledge
• Able to demonstrate strong organisational ability
• Ability to work independently, identify challenges and be solution focused.

BEHAVIOURS

• Resilient
• Customer and Sales focused
• Open & Clear communicator
• Organised
• Self-Motivated & Hardworking
• Problem Solver
• Proactive & hands-on
• Willingness to learn and follow a proven franchise model
• Confident, approachable, with a positive mindset

What We Can Offer

• Competitive salary
• Comprehensive training and support from us
• A collaborative and supportive team environment
• Flexible working hours throughout the week and commitment to a work pattern that includes Saturdays.

INCLUSIVITY STATEMENT

Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation.