Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch admin support and ensure a smooth customer journey for our franchise network.
- Company: Join Dream Doors, a leading name in kitchen makeovers with a supportive culture.
- Benefits: Enjoy a permanent role with competitive pay and opportunities for growth.
- Other info: Work in a vibrant environment with a focus on professional development.
- Why this job: Be part of a dynamic team making a real difference in customers' homes.
- Qualifications: Previous admin experience and strong communication skills are a must.
The predicted salary is between 25000 - 30000 £ per year.
Overview
- JOB TYPE: Permanent, Office Based
- LOCATION: Brackley, Northamptonshire
- HOURS: 40 hours per week
- REPORTING TO: Financial Controller
Brand Info
Dream Doors Ltd is a highly respected, award‑winning market leader in kitchen makeovers and refurbishments, with a network of around 90 franchisees across the UK. As part of the Neighbourly family, Dream Doors is committed to delivering exceptional service and helping customers enhance their homes with confidence.
Purpose of the Role
To deliver first-class administrative and customer service support to our franchise network, ensuring a smooth customer journey - from logging sales and processing orders to liaising with suppliers.
Key Responsibilities
- Log and track turnover; match customer contracts to goods orders.
- Approve orders, resolve queries, make amendments and obtain supplier quotations.
- Process daily orders once payment is received and raise purchase orders.
- Provide estimated delivery dates and dispatch confirmations.
- Carry out credit control to ensure goods orders are processed within 28 days of sale.
- Record damaged/missing items and maintain daily logs.
- Log completion certificates.
- Send Checkatrade cards to customers.
- Handle customer complaints and general phone queries.
- Order flowers and gifts for the network when required.
- Issue franchise agreements.
- Arrange conference facilities for training days and meetings.
- Undertake any other reasonable duties within capability.
This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.
Experience / Skills / Knowledge
- EXPERIENCE: Previous administration experience; Basic financial administration desirable; Confident using Microsoft Office; CRM experience beneficial.
- Skills / Knowledge: Strong communication and relationship-building skills; Excellent customer service; Highly organised with strong time-management skills; Professional, calm telephone manner.
BEHAVIOURS
- High attention to detail.
- Able to work independently and as part of a team.
- Deadline-driven and self-motivated with a willingness to learn.
Sales Administrator employer: Neighbourly
Contact Detail:
Neighbourly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Dream Doors. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Dream Doors and understanding their values. Think about how your skills align with their mission of delivering exceptional service. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Sales Administrator, you'll need to be clear and confident on the phone and in person. Role-play common scenarios with a friend to get comfortable handling customer queries and complaints.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Dream Doors team!
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Administrator role. Highlight your previous administration experience and any relevant skills, like your knack for customer service and organisation. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Dream Doors and how your skills align with our mission. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves a lot of liaising with suppliers and handling customer queries, make sure to showcase your strong communication skills in your application. We’re looking for someone who can connect with people effortlessly, so let that personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Dream Doors!
How to prepare for a job interview at Neighbourly
✨Know Your Stuff
Before the interview, make sure you understand Dream Doors and its mission. Familiarise yourself with their services and how they support their franchise network. This will show your genuine interest in the company and help you answer questions more confidently.
✨Show Off Your Skills
Highlight your previous administration experience and any relevant skills, especially in customer service and organisation. Be ready to share specific examples of how you've successfully managed tasks or resolved issues in past roles, as this will demonstrate your capability for the Sales Administrator position.
✨Practice Makes Perfect
Prepare for common interview questions related to administration and customer service. Think about scenarios where you've had to handle complaints or manage multiple tasks at once. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows that you're engaged and serious about the position. You might ask about the team you'll be working with or how success is measured in the Sales Administrator role.