At a Glance
- Tasks: Manage franchisee payments and oversee credit control activities for timely processing.
- Company: Join Neighborly, the world's largest home service company with a supportive culture.
- Benefits: Competitive salary, career development, and a collaborative team environment.
- Other info: Opportunity to influence processes and grow within a dynamic organisation.
- Why this job: Play a key role in finance and drive process improvements while making an impact.
- Qualifications: Experience in credit control and strong analytical skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
As Payments & Credit Control Manager, you will oversee the accurate and timely processing of franchisee payments while managing the company’s credit control activities and accounts receivable performance. Working closely with Finance, Operations, IT, Customer Services, and our franchise network, you will ensure that payments are processed accurately, outstanding debts are effectively managed, and robust financial controls are maintained. You will also play a key role in identifying process improvements, resolving complex issues, and providing leadership and support to the Credit Control team.
Key Responsibilities
- Franchisee Payments & Financial Support
- Act as the primary point of contact for franchisees regarding timesheets, deductions, settlements, and payment queries.
- Review and validate franchisee timesheets for accuracy and completeness.
- Verify hours worked, completed jobs, and supporting documentation.
- Investigate and resolve billing discrepancies and customer queries.
- Ensure franchisee settlements are processed accurately and within agreed deadlines.
- Build strong working relationships with franchisees and operational teams.
- Financial Controls
- Apply authorised deductions, including parking fines, vehicle charges, equipment costs, and other adjustments.
- Perform daily reconciliations of company bank accounts.
- Ensure rebates are collected and accurately recorded.
- Reconcile timesheet information across operational and finance systems.
- Maintain accurate audit trails and supporting documentation.
- Ensure compliance with company policies, procedures, and financial controls.
- Credit Control
- Maintain effective control of Accounts Receivable and cash collection activities.
- Manage outsourced debt management partners to maximise collections and minimise aged debt.
- Monitor outstanding balances and drive timely debt recovery.
- Escalate complex issues where necessary and recommend practical solutions.
- Support a positive customer experience while maintaining commercial discipline.
- Reporting & Analysis
- Monitor payment and collection trends, identifying recurring issues and areas for improvement.
- Liaise with departments including IT and Customer Services to resolve root-cause issues.
- Provide accurate reporting and analysis to Finance and Operational Management.
- Support business decision-making through clear and meaningful financial information.
- Process Improvement
- Identify opportunities to improve efficiency, accuracy, control, and automation.
- Support the implementation of new systems and process enhancements.
- Document and maintain process maps, procedures, and guidance materials.
- Promote a culture of continuous improvement across the function.
- Leadership
- Provide day-to-day leadership and support to the Credit Control team.
- Coach and develop team members to improve collection performance and customer service standards.
- Foster a collaborative, accountable, and high-performing team environment.
About You
We’re looking for a proactive and detail-focused finance professional who combines strong credit control expertise with excellent stakeholder management and leadership skills.
Essential Skills & Experience
- Previous experience in a senior Credit Control, Accounts Receivable, or Finance role.
- Strong knowledge of credit control processes and cash collection management.
- Experience reviewing and managing high-volume financial transactions.
- Excellent analytical and problem-solving abilities.
- Proven ability to prioritise workloads and deliver against strict deadlines.
- Strong communication and relationship-building skills.
- Advanced Microsoft Excel skills and strong working knowledge of Microsoft 365 applications.
Desirable
- Experience working within a franchise, field-service, or operationally focused business.
- Experience managing outsourced debt collection providers.
- Knowledge of Microsoft Dynamics 365 Finance & Operations (D365 F&O).
Personal Attributes
- Exceptional attention to detail and accuracy.
- Strong organisational and planning skills.
- Investigative and solutions-focused mindset.
- Customer-centric approach with excellent interpersonal skills.
- Ability to influence stakeholders and build effective relationships at all levels.
- Self-motivated and able to work independently.
- Positive, resilient, and adaptable.
- Passionate about continuous improvement and delivering results.
Why Join Us?
- Join a growing and ambitious organisation.
- Play a pivotal role within the finance function.
- Opportunity to influence processes and drive improvements.
- Supportive and collaborative team environment.
- Career development and progression opportunities.
- Competitive salary and benefits package.
About Us
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010 Neighborly entered the UK market with the focus of acquiring and developing premium brands within the home service industry. In the 14 years that Neighborly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands with over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year.
Our Brands
- Pimlico Plumbers
- London Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Greensleeves Lawn Care
Payments and Credit Control Manager employer: Neighbourly
At DMD UK Drain Doctor, we pride ourselves on being an exceptional employer that values teamwork, innovation, and employee development. Our vibrant work culture fosters collaboration and encourages personal growth, with ample opportunities for training and advancement within the company. Located in a dynamic environment, we offer competitive benefits and a supportive atmosphere where every team member can thrive while making a meaningful impact on our key accounts and clients.
StudySmarter Expert Advice🤫
We think this is how you could land Payments and Credit Control Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Neighbourly. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Payments and Credit Control Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Neighbourly.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Neighbourly's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Neighbourly
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Neighbourly.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Neighbourly will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Neighbourly employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
