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For Companies At a Glance
- Tasks: Be the go-to person for queries and admin tasks, supporting the Key Accounts Manager.
- Company: Join Neighborly, a leading home services company with a strong UK presence and growth mindset.
- Benefits: Enjoy a full-time role with opportunities for development in a supportive environment.
- Why this job: Gain valuable experience in customer service and administration while working in a dynamic team.
- Qualifications: Customer service experience is a plus; IT skills and a positive attitude are essential.
- Other info: This entry-level position offers a chance to grow within a reputable company.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Countrywide Grounds Maintenance is an established national landscape maintenance service provider, consisting of a network of 46 franchise businesses throughout the UK, supplying grounds maintenance and associated services to a wide client base.
About Us
Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.
Our Brands
- Pimlico Plumbers
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Greensleeves Lawn Care
Brand Info
Countrywide Grounds Maintenance is an established national landscape maintenance service provider, consisting of a network of 46 franchise businesses throughout the UK, supplying grounds maintenance and associated services to a wide client base.
Reporting structure
REPORTS TO: Key Accounts Manager
Key Relationships
- Key Accounts team
- Regional Managers
- Finance team
- Tenders team
- Business Development Managers
Purpose of the role
The purpose of the role is to be the central point of contact for queries and administration duties for Regional Managers and customers and supporting the Key Accounts Manager in the day-to-day tasks.
Key Responsibilities
- Creation, organisation, and maintenance of job records
- Inbound and outbound call handling
- Correspondence to customers and franchisees
- Resolution of complaints
- Contract renewals
- Quotation requests
- Purchase order management
- Invoice scheduling
- Processing and uploading orders
- Telephone and email liaison with customers regarding; quotations, works orders, service delivery, customer queries
- Liaising with the accounts and tender teams, as well as the business development managers
- Credit control for key accounts
- Portal management
- Any other reasonable duty that falls within your capabilities
Note: This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.
Experience/Skills/Knowledge
Experience:
- Credit control experience beneficial but not essential
- Proven track record of customer service
- IT literate (Microsoft Office)
- Previous experience working on a CRM system desirable.
Skills / Knowledge:
- Customer focused approach with a professional and friendly telephone manner
- Good attention to detail
- Ability to work on own initiative and as part of a dedicated team
- Strong communication skills
- Administration skills
Behaviours
- Positive attitude and open to change
- Flexible attitude to work
- Motivated and organised
- Proactive
Inclusivity statement
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Brand
CGM UK Countrywide UK
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Consumer Services
Referral notices and other job updates are provided for applicants who have shown interest in similar roles.
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Key Accounts Administrator employer: Neighbourly
Contact Detail:
Neighbourly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Accounts Administrator
✨Tip Number 1
Familiarise yourself with the services offered by Countrywide Grounds Maintenance and their parent company, Neighborly. Understanding their business model and customer base will help you tailor your conversations during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or administration roles when networking. Connect with current employees on LinkedIn to gain insights about the company culture and expectations for the Key Accounts Administrator position.
✨Tip Number 3
Prepare to discuss your organisational skills and attention to detail, as these are crucial for the role. Think of specific examples from your past experiences where you successfully managed multiple tasks or resolved customer queries efficiently.
✨Tip Number 4
Show your enthusiasm for the role by researching recent news or developments related to Countrywide Grounds Maintenance. Being informed about their latest projects or initiatives can set you apart during interviews.
We think you need these skills to ace Key Accounts Administrator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and required skills for the Key Accounts Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific aspects of Countrywide Grounds Maintenance that appeal to you and explain how you can contribute to their success.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Neighbourly
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues or improved customer satisfaction.
✨Demonstrate Attention to Detail
The job requires strong organisational skills and attention to detail. Bring up instances from your past work where your meticulous nature helped avoid mistakes or improved processes.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems, make sure to mention it. If not, do a bit of research on common systems used in the industry, as this shows initiative and readiness to learn.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready can demonstrate your interest in the role and the company. Ask about the team dynamics, growth opportunities, or how success is measured in the position.
