Drainage Engineer (Stockport)

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The Drainage Technicians are responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.

Responsibilities

• Liaise with commercial and domestic customers on site.
• Customer service – engaging with customers in a professional manner.
• Investigate and diagnose issues via site surveys.
• Advise customers as to solutions and implementing accordingly, including: Drain clearance, De‑scaling and root cutting, Performing minor excavations and patch lining, Preventative maintenance.
• Use high‑pressure water jetters, CCTV camera survey equipment and rods.
• Identify potential concerns and make recommendations to customers for additional work.
• Interpret and work with drainage drawings, operating independently in areas of expertise.
• Drive brand awareness through professional appearance, interactions and technical knowledge.
• Share knowledge and best practice with colleagues.
• Make recommendations to the Regional Development Managers to the success of the region.
• Help to resolve any operational issues, performance issues or compliance within the territory, taking all steps to safeguard the brand’s reputation.

Experience / Skills / Knowledge

• 2 years of previous experience in the drainage sector.
• Ideally 1 year of experience/knowledge of plumbing principles.
• Drainage tanker experience (preferred).
• Full clean UK driving license with flexibility to travel.
• CSCS card holder (preferred).
• Ability to use a mobile telephone (calls, photos, email and CRM application, etc.).
• High‑pressure water jetting (HPWJ) certification.
• Excellent verbal and written communication skills.
• A DBS check will be part of the on‑boarding process.
• To be able to work as part of an on‑call rota providing a 24 hr service.

Characteristics

• Lead from the front in this hands‑on role, enjoys working with and through people to deliver positive results.
• Positive, can‑do attitude and ability to problem solve.
• Organised, goal‑oriented and willing to learn.
• Able to work on your own and enjoy working outside.
• Motivated.
• Customer centric.

Brand

DMD UK Drain Doctor