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- Tasks: As a Drainage Engineer, you'll investigate and resolve drainage issues for customers.
- Company: Join Neighborly, the world's largest home service company with over 40 years of experience.
- Benefits: Enjoy a competitive salary, bonus scheme, company pension, and flexible work hours.
- Why this job: Be part of a growing team that values customer service and offers hands-on problem-solving opportunities.
- Qualifications: 1 year of drainage experience preferred; must have a full UK driving license.
- Other info: This is an entry-level position with opportunities for growth and learning.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Drainage Engineer – Southport (Merseyside) role at Neighbourly
Join to apply for the Drainage Engineer – Southport (Merseyside) role at Neighbourly
Neighborly (yes without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010 Neighbourly entered the UK market with the focus of acquiring and developing premium brands within the home service industry.
In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands with over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year.
Our Brands:
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Pimlico Plumbers London
- Greensleeves Lawn Care
Brand Info:
Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 branches, and forms a key brand within Neighbourly, a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer’s homes and businesses.
The Drainage Technicians are responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.
- Liaise with commercial and domestic customers on site.
- Customer service – engaging with customers in a professional manner.
- Investigate and diagnose issues via site surveys.
- Advise customers as to solutions and implementing accordingly, this may include:
- Drain clearance
- De-scaling and root cutting
- Performing minor excavations and patch lining
- Preventative maintenance
- Use high-pressure water jetters, CCTV camera survey equipment and rods.
- Identify potential concerns and making recommendations to customers for additional work.
- Interpret and work with drainage drawings, operating independently in areas of expertise.
- Drive Brand awareness through professional appearance, interactions and technical knowledge.
- Share knowledge and best practice with colleagues.
- Make recommendations to the Regional Development Managers to the success of the region.
- Help to resolve any operational issues, performance issues or compliance within the territory, taking all steps to safeguard the brand’s reputation.
Experience/Skills/Knowledge:
- 1 year’s previous experience of working within the drainage sector.
- Ideally 1 year’s experience/knowledge of plumbing principles.
- Drainage tanker experience (preferred).
- Full clean UK driving license with flexibility to travel.
- CSCS card holder (preferred).
- Ability to use a mobile telephone (calls, photo’s, email and CRM Application etc.).
- High-pressure water jetting (HPWJ) certification.
- Excellent verbal and written communication skills.
- A DBS check will be part of the on-boarding process.
- To be able to work as part of an on-call rota providing a 24 hr service.
Characteristics:
- Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results.
- Positive, can-do attitude and ability to problem solve.
- Organised, goal orientated and willing to learn.
- Able to work on your own and enjoy working outside.
- Motivated.
- Customer centric.
Job Type:
- Full-time.
Pay:
- £28,000.00-£30,000.00 per year.
Additional Pay:
- Bonus scheme.
Benefits:
- Company pension.
Schedule:
- Overtime.
- Weekend availability.
Experience:
- Drainage: 1 year (preferred).
Licence/Certification:
- Driving Licence (required).
Work Location:
- On the road.
Brand:
Drain Doctor
Seniority level:
- Entry level.
Employment type:
- Full-time.
Job function:
- Engineering and Information Technology.
- Industries: Consumer Services.
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Drainage Engineer - Southport (Merseyside) employer: Neighbourly
Contact Detail:
Neighbourly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drainage Engineer - Southport (Merseyside)
✨Tip Number 1
Familiarize yourself with the specific drainage services offered by Drain Doctor. Understanding their unique selling points and how they differentiate themselves in the market will help you engage more effectively during interviews.
✨Tip Number 2
Highlight any hands-on experience you have in the drainage or plumbing sector. Be prepared to discuss specific situations where you successfully diagnosed and resolved issues, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Showcase your customer service skills. Since the role involves liaising with both commercial and domestic customers, think of examples where you provided excellent service and how you handled challenging situations.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to work on-call. This is crucial for a role that provides a 24-hour service, so emphasize your commitment to being available when needed.
We think you need these skills to ace Drainage Engineer - Southport (Merseyside)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Drainage Engineer position. Understand the key responsibilities and required skills, such as customer service, problem-solving, and technical knowledge in drainage.
Tailor Your CV: Customize your CV to highlight relevant experience in the drainage sector. Emphasize any previous roles that involved plumbing principles, customer interaction, or technical skills related to drainage systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that align with the job requirements, such as your ability to diagnose issues and provide solutions on-site.
Highlight Certifications: If you have certifications like high-pressure water jetting (HPWJ) or a CSCS card, make sure to mention these in your application. These qualifications can set you apart from other candidates.
How to prepare for a job interview at Neighbourly
✨Know Your Drainage Basics
Make sure you brush up on your knowledge of drainage systems and plumbing principles. Be prepared to discuss your previous experience in the drainage sector and how it relates to the role.
✨Showcase Your Customer Service Skills
Since this role involves engaging with customers, be ready to share examples of how you've provided excellent customer service in the past. Highlight your ability to communicate effectively and professionally.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully diagnosed and resolved issues. This will show your potential employer that you can think critically and act decisively in challenging situations.
✨Highlight Your Technical Knowledge
Familiarize yourself with the tools and equipment used in drainage work, such as high-pressure water jetters and CCTV camera survey equipment. Being able to speak confidently about these will demonstrate your technical competence.
