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For Companies At a Glance
- Tasks: Engage with customers, diagnose drainage issues, and implement solutions on-site.
- Company: Join Neighbourly, the world's largest home service company with a strong UK presence.
- Benefits: Enjoy a competitive salary, bonus scheme, and company pension.
- Why this job: Be part of a growing team, work outdoors, and make a real impact in customer homes.
- Qualifications: 1 year experience in drainage, full UK driving license, and good communication skills required.
- Other info: Opportunity for overtime and weekend availability; must be willing to be on-call.
The predicted salary is between 24000 - 30000 £ per year.
Drainage Engineer – Southampton (Hampshire)
Join to apply for the Drainage Engineer – Southampton (Hampshire) role at Neighbourly .
Neighborly (yes without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010 Neighbourly entered the UK market with the focus of acquiring and developing premium brands within the home service industry.
In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands with over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year.
Our Brands
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Pimlico Plumbers London
- Greensleeves Lawn Care
Brand Info
Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 branches, and forms a key brand within Neighbourly, a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer’s homes and businesses.
Responsibilities
- Liaise with commercial and domestic customers on site.
- Customer service – engaging with customers in a professional manner.
- Investigate and diagnose issues via site surveys.
- Advise customers as to solutions and implement accordingly, including:
- Drain clearance
- De-scaling and root cutting
- Performing minor excavations and patch lining
- Preventative maintenance
- Use high-pressure water jetters, CCTV camera survey equipment and rods.
- Identify potential concerns and make recommendations for additional work.
- Interpret and work with drainage drawings, operating independently in areas of expertise.
- Drive Brand awareness through professional appearance, interactions and technical knowledge.
- Share knowledge and best practice with colleagues.
- Make recommendations to the Regional Development Managers for the success of the region.
- Help resolve any operational issues, performance issues or compliance within the territory.
Experience/Skills/Knowledge
- 1 year’s previous experience in the drainage sector.
- Ideally 1 year’s experience/knowledge of plumbing principles.
- Drainage tanker experience (preferred).
- Full clean UK driving license with flexibility to travel.
- CSCS card holder (preferred).
- Ability to use a mobile telephone (calls, photos, email, and CRM Application).
- High-pressure water jetting (HPWJ) certification.
- Excellent verbal and written communication skills.
- A DBS check will be part of the onboarding process.
- Ability to work as part of an on-call rota providing a 24 hr service.
Characteristics
- Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results.
- Positive, can-do attitude and ability to problem solve.
- Organised, goal-oriented and willing to learn.
- Able to work independently and enjoy working outside.
- Motivated.
- Customer centric.
Job Type
- Full-time
Pay
- £28,000.00-£30,000.00 per year
Additional Pay
- Bonus scheme
Benefits
- Company pension
Schedule
- Overtime
- Weekend availability
Experience
- Drainage: 1 year (preferred)
Licence/Certification
- Driving Licence (required)
Work Location
- On the road
Seniority Level
- Entry level
Employment Type
- Full-time
Job Function
- Engineering and Information Technology
- Industries: Consumer Services
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Drainage Engineer - Southampton (Hampshire) employer: Neighbourly
Contact Detail:
Neighbourly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drainage Engineer - Southampton (Hampshire)
✨Tip Number 1
Make sure to familiarize yourself with the specific drainage services offered by Drain Doctor. Understanding their unique selling points and how they operate will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of Neighbourly or Drain Doctor. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your hands-on experience in the drainage sector. Be ready to share specific examples of how you've solved problems or improved customer satisfaction in previous roles.
✨Tip Number 4
Highlight your customer service skills during any interactions with the company. Since this role involves liaising with customers, demonstrating your ability to communicate professionally will be crucial.
We think you need these skills to ace Drainage Engineer - Southampton (Hampshire)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Drainage Engineer position. Understand the responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in the drainage sector and any plumbing knowledge you possess. Make sure to include specific examples of past work that demonstrate your problem-solving abilities and customer service skills.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your previous experience, particularly in drainage and plumbing, and explain why you are a good fit for Neighbourly's values and goals.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in this customer-centric role.
How to prepare for a job interview at Neighbourly
✨Show Your Technical Knowledge
Make sure to brush up on your drainage and plumbing principles. Be prepared to discuss specific techniques you've used, such as high-pressure water jetting or CCTV surveys, and how they relate to the role.
✨Demonstrate Customer Service Skills
Since this role involves liaising with customers, be ready to share examples of how you've successfully engaged with clients in the past. Highlight your ability to communicate professionally and solve problems effectively.
✨Highlight Your Experience
If you have experience in the drainage sector or related fields, make sure to mention it. Discuss any relevant certifications, like your HPWJ certification, and how they apply to the job you're interviewing for.
✨Exude a Positive Attitude
The company values a positive, can-do attitude. During the interview, showcase your enthusiasm for the role and your willingness to learn and adapt. This will help you stand out as a motivated candidate.
