Drainage Engineer - Guildford

Overview

Drainage Engineer role within Neighbourly, a group of home service brands including Drain Doctor. The role involves attending domestic and commercial sites, investigating wastewater works, resolving issues for customers, and making appropriate recommendations.

Key Responsibilities

• Liaising with commercial and domestic customers on site.
• Customer service – engaging with customers in a professional manner.
• Investigating and diagnosing issues via site surveys.
• Advising customers on solutions and implementing them, which may include:
  • Drain clearance
  • De-scaling and root cutting
  • Performing minor excavations and patch lining
  • Preventative maintenance
• Use of high-pressure water jetters, CCTV camera survey equipment and rods.
• Identifying potential concerns and making recommendations to customers for additional work.
• Interpreting and working with drainage drawings; operating independently within areas of expertise.
• Review and adhere to RAMS before commencing work; identify and mitigate risks; comply with health and safety regulations.
• Drive brand awareness through professional appearance, interactions and technical knowledge.
• Share knowledge and best practice with colleagues.
• Provide input to Regional Development Managers to support regional success.
• Help resolve operational, performance, or compliance issues within the territory to safeguard the brand’s reputation.
• Comply with current legislation and regulations as required.
• Establish urgency to complete tasks efficiently and accurately, underpinned by solid KPIs.
• Any other reasonable duty within your capabilities.

Experience / Skills / Knowledge

• 1 year’s experience in the drainage sector.
• Ideally 1 year’s experience in plumbing.
• Technical expertise in drainage and related functions.
• Drainage tanker experience (preferred).
• Full clean UK driving licence with flexibility to travel.
• CSCS card holder preferred.
• Able to use a mobile phone (calls, photos, email) and CRM applications.

Skills / Knowledge

• Background in drainage engineering.
• HPWJ (high-pressure water jetting) certification.
• Excellent verbal and written communication skills.
• A DBS check will be part of the onboarding process.
• Ability to work on-call providing a 24-hour service.

Behaviours

• Lead from the front in a hands-on role; able to work with and through people to deliver results.
• Positive, can-do attitude with problem-solving focus.
• Organised, goal-oriented and willing to learn.
• Ability to work independently and outdoors.
• Motivated; customer-centric.

Inclusivity

Neighbourly is committed to Equal Employment Opportunity and attracting, retaining, developing, and promoting qualified employees without regard to age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief, or sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Brand

DMD UK Drain Doctor

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Consumer Services

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