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For Companies At a Glance
- Tasks: As a Drainage Engineer, you'll investigate and resolve wastewater issues for customers.
- Company: Join Neighbourly, the world's largest home service company with over 40 years of experience.
- Benefits: Enjoy a competitive salary, bonus scheme, and company pension.
- Why this job: Be part of a growing team that values customer service and professional development.
- Qualifications: 1 year of drainage experience preferred; full UK driving licence required.
- Other info: Work outdoors, engage with customers, and enjoy a hands-on role.
The predicted salary is between 24000 - 30000 £ per year.
Overview
Neighborly (yes without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010 Neighbourly entered the UK market with the focus of acquiring and developing premium brands within the home service industry.
In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands with over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year.
Brand Info
Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 branches, and forms a key brand within Neighbourly, a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer’s homes and businesses.
Responsibilities
The Drainage Technicians are responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.
- Liaise with commercial and domestic customers on site.
- Customer service – engaging with customers in a professional manner.
- Investigate and diagnose issues via site surveys.
- Advise customers as to solutions and implementing accordingly, this may include:
- Drain clearance
- De-scaling and root cutting
- Performing minor excavations and patch lining
- Preventative maintenance
- Use high-pressure water jetters, CCTV camera survey equipment and rods.
- Identify potential concerns and making recommendations to customers for additional work.
- Interpret and work with drainage drawings, operating independently in areas of expertise.
- Drive Brand awareness through professional appearance, interactions and technical knowledge.
- Share knowledge and best practice with colleagues.
- Make recommendations to the Regional Development Managers to the success of the region.
- Help to resolve any operational issues, performance issues or compliance within the territory, taking all steps to safeguard the brand’s reputation.
Experience/skills/knowledge
- 1 year’s previous experience of working within the drainage sector.
- Ideally 1 years’ experience/knowledge of plumbing principles
- Drainage tanker experience (preferred)
- Full clean UK driving license with flexibility to travel.
- CSCS card holder (preferred)
- Ability to use a mobile telephone (calls, photo’s, email and CRM Application etc.).
- High-pressure water jetting (HPWJ) certification
- Excellent verbal and written communication skills
- A DBS check will be part of the on-boarding process
- To be able to work as part of an on-call rota providing a 24 hr service.
Characteristics
- Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results.
- Positive, can-do attitude and ability to problem solve
- Organised, goal orientated and willing to learn
- Able to work on your own and enjoy working outside.
- Motivated
- Customer centric
Job Type
- Full-time
Pay
- £28,000.00-£30,000.00 per year
Additional Pay
- Bonus scheme
Benefits
- Company pension
Schedule
- Overtime
- Weekend availability
Experience
- Drainage: 1 year (preferred)
Licence/Certification
- Driving Licence (required)
Work Location
- On the road
Brand
DMD UK Drain Doctor
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Drainage Engineer - Bournemouth employer: Neighbourly®
Contact Detail:
Neighbourly® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drainage Engineer - Bournemouth
✨Tip Number 1
Familiarise yourself with the specific tools and equipment mentioned in the job description, such as high-pressure water jetters and CCTV camera survey equipment. Being able to discuss your experience with these tools during an interview will demonstrate your technical knowledge and readiness for the role.
✨Tip Number 2
Highlight any customer service experience you have, as this role involves engaging with customers on-site. Prepare examples of how you've successfully resolved customer issues in the past to showcase your problem-solving skills and positive attitude.
✨Tip Number 3
Research Neighbourly and its brands, particularly Drain Doctor, to understand their values and mission. This knowledge will help you align your answers with their company culture during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss your flexibility and willingness to work on-call, as this is a requirement for the role. Being able to convey your commitment to providing a 24-hour service will set you apart from other candidates.
We think you need these skills to ace Drainage Engineer - Bournemouth
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Drainage Engineer position. Understand the key responsibilities and required skills, such as customer service, problem-solving, and technical knowledge in drainage.
Tailor Your CV: Customise your CV to highlight relevant experience in the drainage sector. Emphasise any specific skills mentioned in the job description, such as high-pressure water jetting certification or experience with drainage tanker operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your previous experience aligns with the responsibilities of the Drainage Engineer position and express your motivation to contribute to Neighbourly's success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this customer-facing role.
How to prepare for a job interview at Neighbourly®
✨Know Your Technical Stuff
Make sure you brush up on your drainage and plumbing principles. Be prepared to discuss your experience with high-pressure water jetting, CCTV surveys, and any other relevant technical skills. This role requires a solid understanding of the field, so showing your expertise will impress the interviewers.
✨Showcase Your Customer Service Skills
Since this position involves liaising with both commercial and domestic customers, it's crucial to demonstrate your customer service abilities. Prepare examples of how you've successfully engaged with clients in the past, resolved issues, and provided solutions that enhanced their experience.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of specific instances where you've diagnosed and resolved drainage issues. Highlight your ability to think on your feet and make recommendations based on your findings during site surveys.
✨Dress Professionally and Be Personable
First impressions matter! Dress appropriately for the interview to reflect the professional image of Neighbourly. Additionally, be personable and approachable; a positive attitude can go a long way in demonstrating that you're a good fit for the team.
