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- Tasks: Resolve customer complaints and ensure high satisfaction through proactive communication.
- Company: Leading home service company in the UK with a focus on customer care.
- Benefits: Full-time position with growth opportunities and supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Previous customer service experience and strong complaint management skills.
- Other info: Entry-level role based in Greater London with excellent career prospects.
The predicted salary is between 28800 - 43200 £ per year.
A leading home service company in the UK is seeking a Customer Service Assistant to ensure high standards of customer satisfaction through effective complaint management. You will be responsible for resolving complaints and maintaining proactive communication with customers. The role requires previous experience in customer service and the ability to manage complaints effectively. This is a full-time position based in Greater London, offering an entry-level opportunity in a strong growth environment.
Customer Service Specialist - Complaint Resolution employer: Neighbourly®
Contact Detail:
Neighbourly® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Complaint Resolution
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you would handle complaints. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your skills! If you have experience in complaint resolution, be ready to share specific examples during interviews. Highlighting your past successes can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in customer service. Your next opportunity could be just a click away!
We think you need these skills to ace Customer Service Specialist - Complaint Resolution
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your previous experience in customer service and any specific skills related to complaint resolution. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves proactive communication with customers, it's essential to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share a brief example of how you've effectively managed a complaint in the past.
Be Authentic: We love genuine personalities! Don’t be afraid to let your true self shine through in your application. Share your passion for customer service and why you’re excited about the opportunity to work with us at StudySmarter.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s super easy, and we’ll be able to review your application faster. Plus, you’ll get to see more about what we do and our company culture!
How to prepare for a job interview at Neighbourly®
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially complaint resolution. Be ready to discuss your previous experiences and how you handled difficult situations. This shows that you understand the role and can bring valuable skills to the table.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios involving customer complaints. Think of examples from your past where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Showcase Your Communication Skills
Since proactive communication is key in this role, practice articulating your thoughts clearly. During the interview, demonstrate your ability to listen actively and respond empathetically. This will highlight your suitability for maintaining customer satisfaction.
✨Research the Company Culture
Familiarise yourself with the company's values and mission. Understanding their approach to customer service will help you align your answers with what they’re looking for. It also shows genuine interest in the company, which can set you apart from other candidates.
