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For Companies At a Glance
- Tasks: Drive growth and support Franchisees in achieving their business goals.
- Company: Join a global leader in home services with a family-run ethos.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping businesses thrive and succeed.
- Qualifications: Experience in business development and strong analytical skills required.
The predicted salary is between 45000 - 50000 £ per year.
JOB TYPE: Field-Based, Permanent
OPERATING LOCATION: Northern England
SALARY: £45,000-£50,000 (Depending on experience)
HOURS: 40 Hours per week
REPORTING TO: Managing Director/Brand Leader
ABOUT US
Neighborly began over 40 years ago in the United States as a small family-run business. Today, it has grown into a global leader in home services. Since arriving in the UK in 2010 as Neighbourly, the business has focused on acquiring and developing premium franchise brands across the home services sector.
Over the past 15 years, Neighbourly UK has demonstrated strong and consistent growth, now representing more than 330 locations across six brands and supporting over 4,000 frontline operatives. We are recognised for our commitment to investment, franchisee development, and long-term success.
OUR BRANDS:
- Pimlico Plumbers
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Greensleeves Lawn Care
PURPOSE OF THE ROLE
As Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network.
You will partner closely with Franchisees from onboarding through launch and ongoing development, ensuring they operate in line with the business model, achieve financial targets, and continuously improve performance.
KEY OUTCOMES
- Profitable, high-performing Franchisees aligned to the business model
- Strong, trusted relationships between Franchisees and Head Office
- Early identification and turnaround of underperforming businesses
- Consistent use of data, KPIs, and insight to drive decision-making
KEY RESPONSIBILITIES
Franchise Performance & Growth
- Analyse Franchisee businesses with a strong focus on profit, margin, and efficiency
- Partner with Franchisees to develop and deliver robust business plans
- Monitor KPIs, sales pipelines, and operational performance to drive growth
- Proactively manage underperformance with early intervention and turnaround planning
- Set, review, and support sales, growth, and customer service standards
Financial & Commercial Insight
- Build and review financial models, P&Ls, and performance dashboards
- Identify opportunities to improve profitability and operational efficiency
- Provide meaningful insight and analysis to support Franchisee decision-making
- Prepare reports for Senior Management highlighting trends, risks, and opportunities
Franchise Development & Onboarding
- Support new Franchisees through training, launch, and early development
- Oversee setup activities including vehicles, uniforms, stationery, and systems
- Support transitions of cluster areas into successful Franchisee operations
- Accompany Franchisees on customer appointments where appropriate
Leadership & Coaching
- Coach, mentor, and motivate Franchise Business Owners to maximise performance
- Provide best practice guidance to Franchisees and the wider BDM team
- Collaborate closely with colleagues across Marketing, Finance, and Operations
- Support and contribute to continuous improvement initiatives across the network
Systems, Standards & Governance
- Ensure Franchisees operate in line with company standards and brand expectations
- Deliver training on in-house systems to improve productivity and efficiency
- Maintain accurate, timely performance data and reporting
- Positively promote company policies and ways of working
Strategic Projects & Brand Partnership
- Partner closely with the Brand Leader to support the development and delivery of strategic initiatives within the franchise network
- Translate brand and strategic objectives into practical, scalable actions for Franchisees and the wider Business Development team
- Provide operational insight and commercial challenge to strategic projects, identifying risks, opportunities, and implementation considerations
- Act as a key conduit between strategy and execution, ensuring initiatives are effectively embedded within the region and across the network
- Support the rollout of new processes, systems, and ways of working, ensuring consistency with the Brand and Franchise model
Best Practice & Continuous Improvement
- Champion a continuous improvement mindset across the franchise network and the Business Development team
- Identify, develop, and share best practice to drive performance, efficiency, and customer outcomes
- Regularly review Franchisee performance to identify trends, capability gaps, and improvement opportunities
- Lead by example in adopting and promoting data-led decision making and performance insight
- Encourage innovation while ensuring alignment with company standards, brand values, and governance requirements
Any other reasonable duty that falls within your capabilities.
EXPERIENCE/SKILLS/KNOWLEDGE
Experience:
- Proven experience in Business Development, Sales or Commercial Leadership
- Strong background in business planning, data analysis and performance management
- Demonstrable P&L and commercial acumen
- Experience working cross-functionally (Marketing, Finance, Operations)
- Right to work in the UK with a full UK driving licence
- Experience working within a franchise environment (desirable)
Skills/Competencies:
- Strategic thinker with strong commercial judgement
- Analytical, influencer and negotiator
- Strong problem-solver who acts quickly and decisively
- Able to manage multiple priorities in a fast-paced environment
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Business Development Manager employer: Neighbourly
Contact Detail:
Neighbourly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its franchisees. Understand their business model and think about how you can contribute to their growth. Tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Business Development Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Development Manager role. Highlight your experience in business planning, data analysis, and performance management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Neighbourly and how you can contribute to our growth. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive growth and profitability. Numbers speak volumes, so include metrics where possible to back up your claims!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Neighbourly
✨Know Your Numbers
As a Business Development Manager, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators (KPIs) and be ready to discuss how you've used data analysis to drive growth in previous roles.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your strategic thinking skills. Think about times when you’ve developed business plans or identified opportunities for improvement. Be ready to explain your thought process and the outcomes of your strategies.
✨Build Rapport with Franchisees
Since this role involves working closely with Franchise Business Owners, practice how you would build relationships. Share experiences where you’ve successfully collaborated with others, and think about how you can support Franchisees in achieving their goals.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss challenges you've faced in previous roles and how you overcame them. Highlight your ability to act quickly and decisively, especially in a fast-paced environment, as this will resonate well with the interviewers.