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- Tasks: Guide customers through their kitchen makeover journey and manage showroom operations.
- Company: Join Neighbourly, a leading home services company with a family-oriented culture.
- Benefits: Enjoy a competitive salary, comprehensive training, and flexible working hours.
- Why this job: Be the first point of contact for customers and help transform their homes.
- Qualifications: Customer service experience and a passion for home design are essential.
- Other info: Work in a supportive team environment with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Sales Consultant - Lichfield role at Neighbourly®.
About Us
Neighbourly was established over 40 years ago in the United States as a small family business. Since then, Neighbourly has grown into a world‑leading company in home services. Landing in the UK in 2010, we have shown our keen intent for growth with over 330 locations across 6 brands and over 4,000 frontline operatives.
Our Brands
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Pimlico Plumbers
- London Greensleeves Lawn Care
Purpose of the Role
As Showroom Sales Consultant, you’ll be the first point of contact for the showroom, guiding customers through the kitchen makeover journey.
Key Responsibilities
- Carry out daily showroom & administrative duties, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
- Enquiry management: via telephone, email, social media & face‑to‑face interactions, gather all relevant information from customer enquiries prior to booking a home & showroom visit to understand customers’ needs.
- Customer Consultations: provide expert advice and design consultations, presenting customers the products and services we offer and helping them choose colours and styles.
- Arrange and book appointments for the Retail & Operations Manager to carry out home visits, outlining expectations and providing a positive impression.
- Follow up on enquiries and unsold appointments.
- Liaise with installers, suppliers, and customers to ensure smooth project delivery from consultation to completion.
- Visual Merchandising: keep displays fresh, clean, and inspiring, showcasing the latest trends and product innovations.
- Carry out general duties around the showroom as required.
- Work as part of a small team, helping in all departments as business dictates.
- Opening/closing showroom (key holder duties).
- Any other reasonable duty that falls within your capabilities.
Experience / Skills / Knowledge
- Previous customer service experience essential.
- Ideally worked within a retail kitchen setting (or interior design).
- Understanding and awareness of home transformation and design.
- A background in retail sales advantageous.
Skills / Knowledge
- IT literate (Microsoft Office/CRM).
- Excellent communication skills and customer service knowledge.
- Able to demonstrate strong organisational ability.
- Ability to work independently, identify challenges and be solution focused.
Behaviours
- Resilient
- Customer and Sales focused
- Open & Clear communicator
- Organised
- Self-Motivated & Hardworking
- Problem Solver
- Proactive & hands‑on
- Willingness to learn and follow a proven franchise model
- Confident, approachable, with a positive mindset
What We Can Offer
- Competitive salary
- Comprehensive training and support
- A collaborative and supportive team environment
- Flexible working hours throughout the week and commitment to a work pattern that includes Saturdays.
Inclusivity Statement
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Sales Consultant - Lichfield in Brackley employer: Neighbourly®
Contact Detail:
Neighbourly® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant - Lichfield in Brackley
✨Tip Number 1
Get to know the company inside out! Research Neighbourly and its brands like Dream Doors. Understanding their values and services will help you connect better during interviews.
✨Tip Number 2
Practice your pitch! Be ready to talk about your customer service experience and how it relates to the Sales Consultant role. We want to hear how you can make a positive impact on customers.
✨Tip Number 3
Network, network, network! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Neighbourly family.
We think you need these skills to ace Sales Consultant - Lichfield in Brackley
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Sales Consultant role. Highlight any relevant experience in customer service or retail, especially if you've worked in kitchen design or home transformation. Show us why you're the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Neighbourly®
✨Know Your Products
Before the interview, take some time to familiarise yourself with the kitchen products and services offered by Neighbourly. Understanding the features and benefits of items like kitchen doors, worktops, and appliances will help you impress during customer consultations.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your ability to connect with clients and provide excellent service.
✨Practice Your Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member, focusing on how you would explain design concepts or handle customer inquiries.
✨Be Ready to Problem Solve
Think of potential challenges that could arise in a showroom setting and how you would address them. Being proactive and solution-focused will show the interviewers that you can think on your feet and are ready to tackle any issues that come your way.
