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- Tasks: Guide customers through their kitchen makeover journey and manage showroom operations.
- Company: Join Neighbourly, a leading home services company with a family business vibe.
- Benefits: Enjoy competitive salary, flexible hours, and comprehensive training in a supportive team.
- Why this job: Be the first point of contact for customers and help them transform their kitchens.
- Qualifications: Customer service experience is essential; retail or design background is a plus.
- Other info: Work in a dynamic environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Sales Consultant - Colchester role at Neighbourly®.
About Us
Neighbourly was established over 40 years ago in the United States as a small family business. Since then, it has grown into a world‑leading company in home services. Landing in the UK in 2010, Neighbourly focuses on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives.
Our Brands
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Pimlico Plumbers
- London Greensleeves Lawn Care
Purpose of the Role
As Showroom Sales Consultant, you’ll be the first point of contact for the showroom, guiding customers through the kitchen makeover journey.
Key Responsibilities
- Carry out daily showroom & administrative duties, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
- Enquiry management: via telephone, email, social media & face‑to‑face interactions, gather all relevant information before booking a home & showroom visit to understand customers’ needs.
- Customer Consultations: provide expert advice and design consultations to help clients reimagine their kitchens using our makeover solutions.
- Present kitchen doors, worktops, storage solutions, appliances, lighting, flooring, handles, etc., and help customers choose colours, styles.
- Arrange and book appointments for the Retail & Operations Manager to carry out home visits, outlining expectations and providing a positive impression.
- Follow up enquiries and unsold appointments.
- Liaise with installers, suppliers, and customers to ensure smooth project delivery from consultation to completion.
- Visual Merchandising: keep displays fresh, clean, and inspiring, showcasing the latest trends and product innovations, in line with current brand guidelines.
- Carry out general duties around the showroom as required (e.g., stock take, ensuring stock room and showroom are tidy).
- Work as part of a small team, helping in all departments as business dictates.
- Opening/closing showroom (key holder duties).
- Any other reasonable duty that falls within your capabilities.
Experience
- Previous customer service experience essential.
- Ideally worked within a retail kitchen setting (or interior design).
- Understanding and awareness of home transformation and design.
- A background in retail sales advantageous.
Skills / Knowledge
- IT literate (Microsoft Office/CRM).
- Excellent communication skills and customer service knowledge.
- Able to demonstrate strong organisational ability.
- Ability to work independently, identify challenges and be solution focused.
Behaviour
- Resilient
- Customer and sales focused
- Open & clear communicator
- Organised
- Self‑motivated & hardworking
- Problem solver
- Proactive & hands‑on
- Willingness to learn and follow a proven franchise model
- Confident, approachable, with a positive mindset
What We Can Offer
- Competitive salary
- Comprehensive training and support from us
- A collaborative and supportive team environment
- Flexible working hours throughout the week and commitment to a work pattern that includes Saturdays (Showroom operational hours Monday – Friday 9:00 am – 5:00 pm, Saturdays 10:00 am – 4:00 pm).
Inclusive Statement
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Sales Consultant - Colchester in Brackley employer: Neighbourly®
Contact Detail:
Neighbourly® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant - Colchester in Brackley
✨Tip Number 1
Get to know the company inside out! Research Neighbourly and its brands, like Dream Doors, so you can chat confidently about their services during your interview. This shows you're genuinely interested and ready to represent them.
✨Tip Number 2
Practice your sales pitch! As a Sales Consultant, you'll need to sell not just products but also ideas. Role-play with a friend or in front of a mirror to nail down your approach and boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Sales Consultant - Colchester in Brackley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Sales Consultant role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for key achievements and avoid long-winded sentences. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Neighbourly®
✨Know Your Stuff
Before the interview, make sure you research Neighbourly and its brands thoroughly. Understand their values, services, and what sets them apart in the home services industry. This will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
As a Sales Consultant, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your communication skills and how you handle enquiries, as this will resonate well with the interviewers.
✨Dress to Impress
First impressions matter! Dress smartly and in line with the company’s brand image. A professional appearance will not only boost your confidence but also show that you take the opportunity seriously.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows you’re engaged and thinking about your future with the company.
