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- Tasks: Guide customers through their kitchen makeover journey and provide expert design consultations.
- Company: Join a leading home services company with over 40 years of experience.
- Benefits: Competitive salary, comprehensive training, flexible hours, and a supportive team environment.
- Why this job: Be the first point of contact for customers and help them transform their kitchens.
- Qualifications: Customer service experience and a passion for home design are essential.
- Other info: Enjoy a collaborative atmosphere with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world‑leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry, the company has shown its keen intent for growth, with over 330 locations across 6 brands and over 4,000 frontline operatives, consistently growing year‑on‑year.
Our Brands
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Pimlico Plumbers London
- Greensleeves Lawn Care
Dream Doors Ltd is a highly recognised, established market leader in the kitchen make‑over/refurbishment industry with a network of c.100 franchisees across the UK. The company is multi‑award winning, highly respected within the franchisee industry and is part of Neighbourly UK’s group of brands. Neighborly is a values‑guided world‑leader of franchise brands focused on repairing, maintaining and enhancing customers’ homes and businesses.
Reporting Structure
- Reports To: Retail & Operations Manager
- Direct Reports: None
Key Relationships
- Showroom team
- Brand Leader
- Business Development Manager
Purpose of the Role
As Showroom Sales Consultant, you’ll be the first point of contact for the showroom, guiding customers through the kitchen makeover journey.
Key Responsibilities
- Carry out daily showroom & administrative duties, ensuring the showroom is welcoming, organised and reflective of our brand standards.
- Enquiry management: via telephone, email, social media & face‑to‑face interactions, you will gather all relevant information before booking a home & showroom visit to understand customers’ needs.
- Customer consultations: provide expert advice and design consultations to help clients reimagine their kitchens using our makeover solutions. You will present customers with the products and services we offer (e.g., kitchen doors, worktops, storage solutions, appliances, lighting, flooring, handles, etc.) and help them choose colours, styles, etc.
- Arrange and book appointments for the Retail & Operations Manager to carry out home visits, outlining expectations and providing a positive impression.
- Follow up enquiries and unsold appointments.
- Under the direction of the Retail & Operations Manager, liaise with installers, suppliers and customers to ensure smooth project delivery from consultation to completion.
- Visual merchandising: keep displays fresh, clean and inspiring, showcasing the latest trends and product innovations in line with current brand guidelines.
- Carry out general duties around the showroom as required (e.g., stock take, ensuring stock room and showroom are tidy).
- Work as part of a small team, helping in all departments as business dictates.
- Open/close showroom (key holder duties).
- Any other reasonable duty that falls within your capabilities.
Experience/Skills/Knowledge
- Previous customer service experience essential.
- Ideally worked within a retail kitchen setting (or interior design).
- Understanding and awareness of home transformation and design.
- A background in retail sales advantageous.
Skills / Knowledge
- IT literate (Microsoft Office/CRM).
- Excellent communication skills and customer service knowledge.
- Able to demonstrate strong organisational ability.
- Ability to work independently, identify challenges and be solution focused.
Behaviours
- Resilient
- Customer and sales focused
- Open & clear communicator
- Organised
- Self‑motivated & hardworking
- Problem solver
- Proactive & hands‑on
- Willingness to learn and follow a proven franchise model
- Confident, approachable, with a positive mindset
What We Can Offer
- Competitive salary
- Comprehensive training and support from us
- A collaborative and supportive team environment
- Flexible working hours throughout the week and commitment to a work pattern that includes Saturdays (Showroom operational hours Monday – Friday 9.00am – 5.00pm, Saturdays 10.00am – 4.00pm).
Inclusivity Statement
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Sales Consultant - Brighton in Brackley employer: Neighbourly®
Contact Detail:
Neighbourly® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant - Brighton in Brackley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Neighborly and its brands. Understanding their values and services will help you connect better during your conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Sales Consultant role.
✨Tip Number 3
Show your passion for home transformation! When chatting with the interviewers, share your ideas about kitchen design and how you can enhance customer experiences. This will demonstrate your enthusiasm for the role and the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Consultant - Brighton in Brackley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Sales Consultant role. Highlight your relevant experience in customer service and retail, and show us how your skills align with what we’re looking for. It’s all about making that connection!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Neighbourly®
✨Know Your Stuff
Before the interview, make sure you’re familiar with Neighborly and its brands, especially Dream Doors. Understand their services and what sets them apart in the home makeover industry. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Sales Consultant, your ability to connect with customers is key. Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. This will demonstrate your suitability for the role and your understanding of the importance of customer satisfaction.
✨Dress to Impress
First impressions matter! Dress smartly and in line with the company’s brand image. A professional appearance will not only boost your confidence but also show that you take the opportunity seriously and respect the company’s values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
