At a Glance
- Tasks: Provide top-notch admin support and customer service to our franchise network.
- Company: Join a global leader in home services with a family-run vibe.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Enjoy a collaborative environment with a focus on personal development.
- Why this job: Be part of a dynamic team making a real difference in customers' lives.
- Qualifications: Previous admin experience and strong communication skills are a must.
The predicted salary is between 28800 - 43200 £ per year.
LOCATION: Brackley, Northamptonshire
TYPE: Office-Based
HOURS: 40 hours per week
REPORTING TO: Financial Controller
ABOUT US
Neighborly began over 40 years ago in the United States as a small family-run business. Today, it has grown into a global leader in home services. Since arriving in the UK in 2010 as Neighbourly, the business has focused on acquiring and developing premium franchise brands across the home services sector. Over the past 15 years, Neighbourly UK has demonstrated strong and consistent growth, now representing more than 330 locations across six brands and supporting over 4,000 frontline operatives. We are recognised for our commitment to investment, franchisee development, and long-term success.
Our Brands:
- Pimlico Plumbers
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Greensleeves Lawn Care
Brand Info:
Dream Doors Ltd is a highly respected, award‑winning market leader in kitchen makeovers and refurbishments, with a network of around 90 franchisees across the UK. As part of the Neighbourly family, Dream Doors is committed to delivering exceptional service and helping customers enhance their homes with confidence.
PURPOSE OF THE ROLE
To deliver first-class administrative and customer service support to our franchise network, ensuring a smooth customer journey – from logging sales and processing orders to liaising with suppliers.
KEY RESPONSIBILITIES
- Log and track turnover; match customer contracts to goods orders.
- Approve orders, resolve queries, make amendments and obtain supplier quotations.
- Process daily orders once payment is received and raise purchase orders.
- Provide estimated delivery dates and dispatch confirmations.
- Carry out credit control to ensure goods orders are processed within 28 days of sale.
- Record damaged/missing items and maintain daily logs.
- Log completion certificates.
- Send Checkatrade cards to customers.
- Handle customer complaints and general phone queries.
- Order flowers and gifts for the network when required.
- Issue franchise agreements.
- Arrange conference facilities for training days and meetings.
- Undertake any other reasonable duties within capability.
EXPERIENCE/SKILLS/KNOWLEDGE
EXPERIENCE:
- Previous administration experience
- Basic financial administration desirable
- Confident using Microsoft Office
- CRM experience beneficial
SKILLS / KNOWLEDGE:
- Strong communication and relationship-building skills
- Excellent customer service
- Highly organised with strong time-management skills
- Professional, calm telephone manner
BEHAVIOURS
- High attention to detail
- Able to work independently and as part of a team
- Deadline-driven and self-motivated with a willingness to learn
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Sales Administrator in Brackley employer: Neighbourly
At Neighbourly, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values employee growth and development. Located in Brackley, Northamptonshire, our office-based Sales Administrator role provides a dynamic environment where you can thrive, with opportunities for professional advancement and a commitment to work-life balance. Join us and be part of a family-run business that has evolved into a global leader in home services, dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Brackley
✨Tip Number 1
Get to know the company! Research Neighbourly and its brands like Dream Doors. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for common interview questions related to administration and customer service. Think of examples from your past experiences that highlight your skills, especially in organisation and communication.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Sales Administrator in Brackley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Administrator role. Highlight your previous administration experience and any relevant skills, like your knack for using Microsoft Office or CRM systems. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Dream Doors. Share specific examples of how you've delivered excellent customer service or managed administrative tasks in the past. Let your personality come through!
Show Off Your Communication Skills:As a Sales Administrator, strong communication is key. In your application, make sure to demonstrate your ability to build relationships and handle queries effectively. We love candidates who can communicate clearly and professionally, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team at Neighbourly!
How to prepare for a job interview at Neighbourly
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Administrator and what it entails. Familiarise yourself with the key responsibilities listed in the job description, like processing orders and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your previous administration experience and any relevant skills, especially in customer service and Microsoft Office. Prepare specific examples from your past roles where you've successfully managed tasks similar to those mentioned in the job description. This will give the interviewer confidence in your abilities.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on common interview questions related to administration and customer service. This will help you articulate your thoughts clearly and reduce any nerves on the day of the interview.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about the company culture at Neighbourly or how success is measured for a Sales Administrator. Asking questions shows your enthusiasm for the role and helps you determine if it's the right fit for you.
