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For Companies At a Glance
- Tasks: Lead a showroom, manage operations, and guide customers through kitchen transformations.
- Company: Join Neighborly, a leading home services company with a family-oriented culture.
- Benefits: Earn a competitive salary, enjoy performance bonuses, and access comprehensive training.
- Other info: Be part of a supportive team and grow in a dynamic environment.
- Why this job: Kickstart your career with a clear path to business ownership and personal financial security.
- Qualifications: Management experience is a plus; strong people skills and a passion for sales are essential.
The predicted salary is between 50000 - 50000 £ per year.
LOCATION: Taunton
TYPE: Showroom based
SALARY: £50,000 OTE with uncapped bonus
HOURS: 40 hours per week
About Us
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world‑leading company in home services. Landing in the UK in 2010, the company has focused on acquiring and developing premium franchise brands within the home service industry. In the 15 years that it has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives.
Our Brands
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Pimlico Plumbers
- London Greensleeves Lawn Care
Dream Doors is the UK’s Number One showroom‑based kitchen makeover company, specialising in transforming existing kitchens into stunning, functional spaces, without the cost and disruption of a full renovation. Our innovative approach, high‑quality products, and exceptional customer service have made us a trusted name in the home improvement industry.
Purpose of the Role
This is more than a management role; it’s a launchpad for future business ownership. As the Retail Sales & Operations Manager, you’ll be the face of our brand, guiding customers through the kitchen makeover journey, managing showroom operations, and driving local growth. After a successful employment period, you’ll have the opportunity to purchase and operate the business as a business owner.
Key Responsibilities
- Drive growth and profitable turnover for the business.
- Showroom Management: Oversee daily operations, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
- Customer Consultations: Provide expert advice and design consultations to help clients reimagine their kitchens using our makeover solutions.
- Sales & Quoting: Creating an in‑home quotation and presenting features and benefits; closing sales in the home, resolving customer concerns and taking payments.
- Project management: Liaise with installers, suppliers and customers to ensure smooth project delivery from consultation to completion.
- Visual Merchandising: Keep displays fresh, clean and inspiring, showcasing the latest trends and product innovations.
- Local Marketing: Build brand awareness through community engagement, local partnerships and promotional events.
- Franchise Readiness: Work closely with the franchisor to understand business operations, financials, and systems in preparation for future ownership.
- Recruit, train, coach and guide the in‑house team, including all aspects of HR management.
Experience / Skills / Knowledge
- Previous management experience advantageous.
- Able to pivot and stretch between commercial and operational elements.
- IT literate (Microsoft Office/CRM).
- Excellent commercial attributes – with strong business acumen, sales‑focused, relationship builder, and an engaging networker.
- Strong leadership and organisational skills.
- Excellent communication and customer service abilities.
- Financial acumen and understanding of business principles.
- UK driving licence.
Behaviours
- Resilient
- Customer and Sales focused
- Open & Clear communicator
- Organised
- Self‑Motivated & Hardworking
- Problem Solver
- Proactive & hands‑on
- Able to work independently and as part of a team
What We Can Offer
- Competitive salary with performance bonuses
- Comprehensive training and support from us (the franchisor)
- A clear and supported pathway to franchise ownership
- Access to a proven business model with strong brand recognition
- A collaborative and supportive team environment
- The opportunity to purchase and operate as a business owner
Inclusivity Statement
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Retail & Operations Manager - Taunton in Brackley employer: Neighbourly
Contact Detail:
Neighbourly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail & Operations Manager - Taunton in Brackley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to current employees at Neighbourly. A friendly chat can open doors!
✨Tip Number 2
Show your passion! When you get that interview, let your enthusiasm for kitchen makeovers and customer service shine through. Share your ideas on how you’d drive growth and improve the showroom experience. We love seeing candidates who are genuinely excited about what we do!
✨Tip Number 3
Prepare for the unexpected! Interviews can throw curveballs, so think about potential questions related to sales, operations, and team management. Practise your responses, but also be ready to adapt and show off your problem-solving skills on the spot.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and professional. Plus, it’s another chance to reiterate why you’d be a great fit for the Retail Sales & Operations Manager role at Neighbourly!
We think you need these skills to ace Retail & Operations Manager - Taunton in Brackley
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about transforming kitchens and leading a team. Share your personal experiences that relate to our brand and the home improvement industry.
Tailor Your CV: Make sure your CV is tailored specifically for this role. Highlight your management experience and any relevant skills that align with what we’re looking for. Use keywords from the job description to show us you understand what’s needed!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit. Be sure to include specific examples of your past successes in retail or operations management. We love a good story, so make it engaging and personal!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company and values while you’re at it!
How to prepare for a job interview at Neighbourly
✨Know Your Stuff
Before the interview, dive deep into Dream Doors and its offerings. Familiarise yourself with their kitchen makeover solutions, products, and customer service approach. This knowledge will help you demonstrate your passion for the brand and show that you're ready to guide customers through their journey.
✨Showcase Your Leadership Skills
As a Retail & Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate, train, and develop staff. Highlight any experience you have in sales and customer service, as these are crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you've had to resolve customer complaints or manage operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Engage with Local Marketing Ideas
Since local marketing is key for this role, come prepared with ideas on how to build brand awareness in the Taunton area. Discuss potential community engagement strategies or promotional events that could attract customers to the showroom. This shows your proactive approach and understanding of the business's growth potential.