At a Glance
- Tasks: Manage showroom operations and guide customers through their kitchen makeover journey.
- Company: Join a leading home services company with a strong reputation for growth.
- Benefits: Competitive salary, performance bonuses, and a clear path to business ownership.
- Other info: Enjoy a supportive team environment and comprehensive training.
- Why this job: Kickstart your career with hands-on experience and the chance to own your own business.
- Qualifications: Previous management experience is a plus; strong people skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world‑leading company in home services. Landing in the UK in 2010 as Neighbourly, the company has focused on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, Neighbourly has consistently grown year‑on‑year.
Our Brands
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Pimlico Plumbers
- London Greensleeves Lawn Care
Dream Doors Established in 1999 Dream Doors is the UK’s Number One showroom‑based kitchen makeover company, specialising in transforming existing kitchens into stunning, functional spaces, without the cost and disruption of a full renovation. Our innovative approach, high‑quality products, and exceptional customer service have made us a trusted name in the home improvement industry. As we expand, we’re offering a unique opportunity for a driven individual to manage one of our showrooms with a clear path to securing personal financial security.
REPORTING STRUCTURE
- Reports To: Managing Director
- Direct Reports: Sales Consultants, Driver & Operations Assistant
- Key Relationships: Brand Leader, Business Development Manager, Finance & Sales Admin team, Shared functions (marketing, IT, HR)
PURPOSE OF THE ROLE
This is more than a management role, it’s a launchpad for future business ownership. As the Retail & Operations Manager, you’ll be the face of our brand, guiding customers through the kitchen makeover journey, managing showroom operations, and driving local growth. After a successful employment period, you’ll have the opportunity to purchase and operate the business as a business owner.
Key Responsibilities
- Drive growth and profitable turnover for the business.
- Showroom Management: Oversee daily operations, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
- Customer Consultations: Directly, and through leadership of your team, provide expert advice and design consultations to help clients reimagine their kitchens using our makeover solutions.
- Sales & Quoting: Creating an in‑home quotation and presenting features and benefits with passion and enthusiasm; closing sales in the home, resolving customer concerns and taking payments.
- Project management: Liaise with installers, suppliers and customers to ensure smooth project delivery from consultation to completion.
- Visual Merchandising: Keep displays fresh, clean and inspiring, showcasing the latest trends and product innovations, in line with current brand guidelines.
- Local Marketing: Build brand awareness through community engagement, local partnerships and promotional events.
- Franchise Readiness: Work closely with the franchisor to understand business operations, financials, and systems in preparation for future ownership.
- Recruit, train, coach and guide the in‑house team, including all aspects of HR management.
Experience/Skills/Knowledge
- Previous management experience advantageous.
- Able to pivot and stretch between commercial and operational elements.
- IT literate (Microsoft Office/CRM).
- Excellent commercial attributes – with strong business acumen, sales‑focused, relationship builder, and an engaging networker with a high proficiency in ‘people’ skills.
- Strong leadership and organisational skills.
- Excellent communication and customer service abilities.
- Financial acumen and understanding of business principles (including P&L, financial reporting).
- Awareness of previous execution of the sales process.
- Background and understanding of the customer journey/experience.
- UK driving licence.
BEHAVIOURS
- Resilient
- Customer and Sales focused
- Open & Clear communicator
- Organised
- Self‑Motivated & Hardworking
- Problem Solver
- Proactive & hands‑on
- Able to work independently and as part of a team
What We Can Offer
- Competitive salary with performance bonuses
- Comprehensive training and support from us (the franchisor)
- A clear and supported pathway to franchise ownership
- Access to a proven business model with strong brand recognition
- A collaborative and supportive team environment
- The opportunity to purchase and operate as a business owner
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Retail & Operations Manager - Broadstone in Brackley employer: Neighbourly
At Neighborly, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters personal and professional growth. As a Retail & Operations Manager in Broadstone, you will benefit from comprehensive training, a clear pathway to franchise ownership, and the opportunity to lead a passionate team in a supportive environment. Join us to not only drive local business success but also to secure your financial future with a trusted brand in the home services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail & Operations Manager - Broadstone in Brackley
✨Tip Number 1
Get to know the company inside out! Research Neighbourly and its brands like Dream Doors. Understanding their values and services will help you connect better during interviews.
✨Tip Number 2
Network, network, network! Reach out to current employees on LinkedIn or attend local events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Prepare for your interview by practising common questions and showcasing your management experience. Be ready to discuss how you can drive growth and enhance customer experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Neighbourly family.
We think you need these skills to ace Retail & Operations Manager - Broadstone in Brackley
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about transforming kitchens and helping customers. Share any relevant experiences that highlight your passion for home improvement and customer service.
Tailor Your CV:Make sure your CV is tailored to the Retail & Operations Manager position. Highlight your management experience and any skills that align with the job description, like sales focus and leadership abilities. We love seeing candidates who take the time to match their skills to our needs!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Dream Doors!
How to prepare for a job interview at Neighbourly
✨Know the Brand Inside Out
Before your interview, dive deep into understanding Dream Doors and its unique selling points. Familiarise yourself with their kitchen makeover process, products, and customer service ethos. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Retail & Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, managed operations, or improved sales. Be ready to discuss how you can inspire and motivate your future team.
✨Prepare for Customer Scenarios
Expect questions about handling customer consultations and resolving issues. Think of specific scenarios where you've provided excellent customer service or turned a negative experience into a positive one. This will highlight your problem-solving skills and customer focus.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's growth plans, franchise opportunities, or how they support their managers in achieving success. This shows your genuine interest in the role and the company’s future.
