At a Glance
- Tasks: Drive growth and support Franchise Business Owners for operational excellence.
- Company: Join a leading franchise network focused on sustainable success.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for innovation and collaboration.
- Why this job: Make a real impact by coaching and empowering franchisees to thrive.
- Qualifications: Experience in business development and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
As Lead Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network while helping to coach and support the other Business Development Managers, as required.
You will partner closely with Franchisees from onboarding through launch and ongoing development, ensuring they operate in line with the business model, achieve financial targets, and continuously improve performance.
KEY OUTCOMES- Profitable, high‑performing Franchisees aligned to the business model
- Strong, trusted relationships between Franchisees and Head Office
- Early identification and turnaround of underperforming businesses
- Consistent use of data, KPIs, and insight to drive decision‑making
- A capable, engaged Business Development team sharing best practice
Franchise Performance & Growth
- Analyse Franchisee businesses with a strong focus on profit, margin, and efficiency
- Partner with Franchisees to develop and deliver robust business plans
- Monitor KPIs, sales pipelines, and operational performance to drive growth
- Proactively manage underperformance with early intervention and turnaround planning
- Set, review, and support sales, growth, and customer service standards
Financial & Commercial Insight
- Build and review financial models, P&Ls, and performance dashboards
- Identify opportunities to improve profitability and operational efficiency
- Provide meaningful insight and analysis to support Franchisee decision‑making
- Prepare reports for Senior Management highlighting trends, risks, and opportunities
Franchise Development & Onboarding
- Support new Franchisees through training, launch, and early development
- Oversee setup activities including vehicles, uniforms, stationery, and systems
- Support transitions of cluster areas into successful Franchisee operations
- Accompany Franchisees on customer appointments where appropriate
Leadership & Coaching
- Coach, mentor, and motivate Franchise Business Owners to maximise performance
- Provide best practice guidance to Franchisees and the wider BDM team
- Collaborate closely with colleagues across Marketing, Finance, and Operations
- Support and contribute to continuous improvement initiatives across the network
Systems, Standards & Governance
- Ensure Franchisees operate in line with company standards and brand expectations
- Deliver training on in‑house systems to improve productivity and efficiency
- Maintain accurate, timely performance data and reporting
- Positively promote company policies and ways of working
Strategic Projects & Brand Partnership
- Partner closely with the Brand Leader to support the development and delivery of strategic initiatives across the franchise network
- Translate brand and strategic objectives into practical, scalable actions for Franchisees and where appropriate the wider Business Development team
- Provide operational insight and commercial challenge to strategic projects, identifying risks, opportunities, and implementation considerations
- Act as a key conduit between strategy and execution, ensuring initiatives are effectively embedded within region and as appropriate across the network
- Support the rollout of new processes, systems, and ways of working, ensuring consistency with the Brand and Franchise model
Best Practice & Continuous Improvement
- Champion a continuous improvement mindset across the franchise network and Business Development team
- Identify, develop, and share best practice to drive performance, efficiency, and customer outcomes
- Regularly review Franchisee performance to identify trends, capability gaps, and improvement opportunities
- Lead by example in adopting and promoting data‑led decision making and performance insight
- Encourage innovation while ensuring alignment with company standards, brand values, and governance requirements
Essential
- Proven experience in Business Development, Sales, or Commercial Leadership
- Strong background in business planning, data analysis, and performance management
- Demonstrable P&L and commercial acumen
- Experience working cross‑functionally (Marketing, Finance, Operations)
- Confident using CRM systems, Excel, Teams, and PowerPoint
- Right to work in the UK with full UK driving licence
Desirable
- Experience working within a franchise environment
- Experience within the drainage or related service industry
- Strategic thinker with strong commercial judgement
- Highly analytical with the ability to turn data into action
- Excellent relationship builder and influencer
- Confident negotiator with the ability to close and drive outcomes
- Strong problem‑solver who acts quickly and decisively
- Able to manage multiple priorities in a fast‑paced environment
- Collaborative, supportive and driven style with the ability to have challenging conversations
- Passionate about coaching, mentoring, and developing others and their businesses
- Self‑motivated and comfortable working with autonomy
- Solutions‑focused, resilient, and adaptable
- Committed to helping Franchisees succeed while protecting the brand
Franchise Growth & Performance Leader in Brackley employer: Neighbourly
As a Franchise Growth & Performance Leader at DMD UK Drain Doctor, you will join a dynamic and supportive work culture that prioritises collaboration and continuous improvement. The company offers robust training and development opportunities, ensuring you can grow alongside the franchise network while making a meaningful impact on their success. With a focus on data-driven decision-making and strong relationships, this role provides a unique chance to drive operational excellence in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Franchise Growth & Performance Leader in Brackley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the franchise industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that dream role.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or franchise owners, be ready to discuss your experience in business development and performance management. Use real examples to demonstrate how you've driven growth and improved efficiency in past roles.
✨Tip Number 3
Be proactive! If you see a franchise opportunity that excites you, don’t wait for the job to be posted. Reach out directly through our website and express your interest. A little initiative can go a long way in making a great first impression.
✨Tip Number 4
Prepare for interviews by researching the company and its franchise model. Understand their KPIs and what drives their success. This will not only help you answer questions confidently but also show that you're genuinely interested in helping them achieve their goals.
We think you need these skills to ace Franchise Growth & Performance Leader in Brackley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Franchise Growth & Performance Leader role. Highlight your experience in business development and how it aligns with our goals at StudySmarter. We want to see how you can drive growth and support our franchisees!
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, don’t shy away from showcasing your analytical skills. Include examples of how you've used data to make decisions or improve performance in previous roles. We love a good data story!
Demonstrate Relationship Building:This position is all about building strong relationships with franchisees. Share specific examples of how you've successfully built trust and collaborated with others in your past roles. We’re looking for someone who can connect and inspire!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Neighbourly
✨Know Your Numbers
As a Franchise Growth & Performance Leader, you'll need to demonstrate your analytical skills. Brush up on key financial metrics and KPIs relevant to franchise performance. Be ready to discuss how you've used data to drive decisions in past roles.
✨Build Rapport with Franchisees
Since this role involves working closely with Franchise Business Owners, practice building rapport. Think of examples where you've successfully built relationships in previous positions. Show that you can be a trusted partner who understands their needs.
✨Showcase Your Coaching Skills
This position requires mentoring and coaching others. Prepare to share specific instances where you've coached team members or stakeholders to improve performance. Highlight your approach to fostering a continuous improvement mindset.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges Franchisees might face and how you would address them. This will show your strategic thinking and ability to act decisively under pressure.
