At a Glance
- Tasks: Deliver goods, assist installation teams, and support showroom operations.
- Company: Join a multi-award winning leader in kitchen refurbishment.
- Benefits: Competitive salary, comprehensive training, and a supportive team environment.
- Other info: Opportunity for growth in a collaborative and inclusive workplace.
- Why this job: Be part of a dynamic team making homes beautiful and enhancing customer experiences.
- Qualifications: Full UK driving licence, good communication skills, and a DIY understanding.
The predicted salary is between 25000 - 30000 € per year.
Dream Doors Ltd is a highly recognised, established market leader in the kitchen make‑over / refurbishment industry with a network of c.100 franchisees across the UK. The company is multi‑award winning, highly respected within the franchisee industry and is part of Neighbourly UK’s group of brands. Neighbourly is a values‑guided world‑leader of franchise brands focused on repairing, maintaining and enhancing customers’ homes and businesses.
PURPOSE OF THE ROLE
As Driver & Operations Assistant, you will have responsibility for receiving, inspecting and delivering goods to customers’ homes. You will support the installation teams handling materials and providing hands‑on assistance where required. You will also carry out other general duties to support the showroom operation.
Key Responsibilities
- Checking in goods against purchase orders, inspecting materials for damage and reporting if found to enable re‑order if required in a timely fashion.
- Ensuring each individual item and ancillary products are picked in accordance with the individual customers survey list & fitters pack.
- Loading & unloading the van of the materials for order/into the customers’ home on the day of the installation.
- Collecting and disposing of waste from completed installations.
- Putting out A‑board signs and assisting with leafleting in and around the vicinity of the customers premises.
- Collecting materials and sundries from wholesalers as required.
- Assisting fitter with fits e.g., lifting worktops, preparing doors with hinges and handles etc.
- Liaising with customers in their homes, supporting the installation process and ensuring a seamless and positive customer journey.
- Cleaning customer kitchens post fit (dust, waste removal etc.)
- Carrying out general duties around the showroom as required e.g. stock take, ensuring stock room and showroom are tidy.
- Working as a part of a small team, helping in all departments as business dictates.
- Manual handling, in line with manual handling guidelines.
Experience
- Previous similar experience advantageous.
- DIY understanding (using basic tools i.e., screwdriver, drills etc.).
Skills / Knowledge
- IT literate (Microsoft Office/CRM)
- Full UK Driving Licence (clean)
- Driving experience (ideally utilising a long wheelbase van)
- Excellent communication skills and customer service knowledge
- Ability to work independently, identify challenges and be solution focused.
BEHAVIOURS
- Resilient
- Customer and Sales focused
- Open & Clear communicator
- Organised
- Self‑Motivated & Hardworking
- Problem Solver
- Proactive & hands‑on
- Willingness to learn
What We Can Offer
- Competitive salary
- Comprehensive training and support from us
- A collaborative and supportive team environment
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Driver & Operations Assistant - Lichfield in Brackley employer: Neighbourly
Dream Doors Ltd is an exceptional employer, offering a competitive salary and comprehensive training within a collaborative and supportive team environment in Lichfield. As a market leader in the kitchen refurbishment industry, employees benefit from opportunities for personal growth and development while contributing to a values-driven mission that enhances customers' homes. Join us to be part of a respected brand that prioritises inclusivity and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Driver & Operations Assistant - Lichfield in Brackley
✨Tip Number 1
Get to know the company! Research Dream Doors and their values. When you walk in for an interview, show us that you understand what we do and how you can contribute to our mission of enhancing customers' homes.
✨Tip Number 2
Practice your communication skills. As a Driver & Operations Assistant, you'll be liaising with customers and supporting installation teams. We want to see that you can communicate clearly and effectively, so practice makes perfect!
✨Tip Number 3
Show off your DIY skills! If you've got experience using tools or handling materials, let us know. Bring examples of your past work or talk about projects you've completed to demonstrate your hands-on abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining our team at Dream Doors.
We think you need these skills to ace Driver & Operations Assistant - Lichfield in Brackley
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our team and contributing to our mission.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the Driver & Operations Assistant role. We want to see how your background aligns with what we do at Dream Doors!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Neighbourly
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Driver & Operations Assistant. Familiarise yourself with tasks like checking in goods, assisting installation teams, and liaising with customers. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your DIY Skills
Since the role requires some hands-on assistance, be ready to discuss any DIY experience you have. Mention specific tools you've used and how comfortable you are with tasks like lifting worktops or preparing doors. This will show that you're not just a driver but also someone who can contribute practically.
✨Highlight Your Customer Service Experience
As you'll be liaising with customers in their homes, it's crucial to showcase your communication skills and customer service knowledge. Prepare examples of how you've handled customer interactions in the past, especially in challenging situations, to illustrate your problem-solving abilities.
✨Be Proactive and Solution-Focused
During the interview, demonstrate your proactive nature by discussing how you've identified challenges in previous roles and the solutions you implemented. This aligns perfectly with the company's values and shows that you're a self-motivated individual who can think on their feet.
