At a Glance
- Tasks: Drive growth and support Franchisees to achieve operational excellence.
- Company: Join a leading franchise network with a focus on collaboration and success.
- Benefits: Competitive salary, career development, and the chance to make a real impact.
- Other info: Dynamic role with opportunities for coaching and continuous improvement.
- Why this job: Be the key link between Franchisees and Head Office, shaping their success.
- Qualifications: Experience in Business Development and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
As Lead Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network while helping to coach and support the other Business Development Managers, as required.
You will partner closely with Franchisees from onboarding through launch and ongoing development, ensuring they operate in line with the business model, achieve financial targets, and continuously improve performance.
KEY OUTCOMES- Profitable, high‑performing Franchisees aligned to the business model
- Strong, trusted relationships between Franchisees and Head Office
- Early identification and turnaround of underperforming businesses
- Consistent use of data, KPIs, and insight to drive decision‑making
- A capable, engaged Business Development team sharing best practice
- Franchise Performance & Growth
- Analyse Franchisee businesses with a strong focus on profit, margin, and efficiency
- Partner with Franchisees to develop and deliver robust business plans
- Monitor KPIs, sales pipelines, and operational performance to drive growth
- Proactively manage underperformance with early intervention and turnaround planning
- Set, review, and support sales, growth, and customer service standards
- Financial & Commercial Insight
- Build and review financial models, P&Ls, and performance dashboards
- Identify opportunities to improve profitability and operational efficiency
- Provide meaningful insight and analysis to support Franchisee decision‑making
- Prepare reports for Senior Management highlighting trends, risks, and opportunities
- Franchise Development & Onboarding
- Support new Franchisees through training, launch, and early development
- Oversee setup activities including vehicles, uniforms, stationery, and systems
- Support transitions of cluster areas into successful Franchisee operations
- Accompany Franchisees on customer appointments where appropriate
- Leadership & Coaching
- Coach, mentor, and motivate Franchise Business Owners to maximise performance
- Provide best practice guidance to Franchisees and the wider BDM team
- Collaborate closely with colleagues across Marketing, Finance, and Operations
- Support and contribute to continuous improvement initiatives across the network
- Systems, Standards & Governance
- Ensure Franchisees operate in line with company standards and brand expectations
- Deliver training on in‑house systems to improve productivity and efficiency
- Maintain accurate, timely performance data and reporting
- Positively promote company policies and ways of working
- Strategic Projects & Brand Partnership
- Partner closely with the Brand Leader to support the development and delivery of strategic initiatives across the franchise network
- Translate brand and strategic objectives into practical, scalable actions for Franchisees and where appropriate the wider Business Development team
- Provide operational insight and commercial challenge to strategic projects, identifying risks, opportunities, and implementation considerations
- Act as a key conduit between strategy and execution, ensuring initiatives are effectively embedded within region and as appropriate across the network
- Support the rollout of new processes, systems, and ways of working, ensuring consistency with the Brand and Franchise model
- Best Practice & Continuous Improvement
- Champion a continuous improvement mindset across the franchise network and Business Development team
- Identify, develop, and share best practice to drive performance, efficiency, and customer outcomes
- Regularly review Franchisee performance to identify trends, capability gaps, and improvement opportunities
- Lead by example in adopting and promoting data‑led decision making and performance insight
- Encourage innovation while ensuring alignment with company standards, brand values, and governance requirements
- Proven experience in Business Development, Sales, or Commercial Leadership
- Strong background in business planning, data analysis, and performance management
- Demonstrable P&L and commercial acumen
- Experience working cross‑functionally (Marketing, Finance, Operations)
- Confident using CRM systems, Excel, Teams, and PowerPoint
- Right to work in the UK with full UK driving licence
- Experience working within a franchise environment
- Experience within the drainage or related service industry
- Strategic thinker with strong commercial judgement
- Highly analytical with the ability to turn data into action
- Excellent relationship builder and influencer
- Confident negotiator with the ability to close and drive outcomes
- Strong problem‑solver who acts quickly and decisively
- Able to manage multiple priorities in a fast‑paced environment
- Collaborative, supportive and driven style with the ability to have challenging conversations
- Passionate about coaching, mentoring, and developing others and their businesses
- Self‑motivated and comfortable working with autonomy
- Solutions‑focused, resilient, and adaptable
- Committed to helping Franchisees succeed while protecting the brand
Business Development Manager - Drain Doctor (South East) in Brackley employer: Neighbourly
At Drain Doctor, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work culture. As a Business Development Manager in the South East, you will have the opportunity to drive meaningful growth while coaching Franchisees, ensuring their success and operational excellence. With a strong focus on employee development, data-driven decision-making, and a commitment to continuous improvement, we offer a rewarding environment where your contributions directly impact the franchise network's performance.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Manager - Drain Doctor (South East) in Brackley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to Franchise Business Owners. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for business development shine through. Share your ideas on how you can help drive growth and profitability – it’ll make you stand out from the crowd.
✨Tip Number 3
Be prepared to discuss data! Since this role is all about analysing performance and making data-driven decisions, brush up on your analytical skills. Be ready to talk about how you've used data in past roles to improve outcomes.
✨Tip Number 4
Apply through our website! We want to see your application, but even more, we want to meet you. Use our platform to showcase your skills and experience, and don’t forget to follow up after applying to keep your name fresh in our minds.
We think you need these skills to ace Business Development Manager - Drain Doctor (South East) in Brackley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in business development and franchise management. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Analytical Skills:Since this role involves a lot of data analysis and performance management, be sure to include examples of how you've used data to drive decisions in your previous roles. We love a good story about turning numbers into action!
Highlight Your Coaching Experience:As a Lead Business Development Manager, you'll be mentoring others. Share any relevant experiences where you've coached or supported team members or franchisees. We’re all about collaboration and growth here at StudySmarter!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Neighbourly
✨Know Your Numbers
As a Business Development Manager, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators (KPIs), profit margins, and P&L statements. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Build Rapport with Franchisees
Since you'll be the primary link between Franchise Business Owners and Head Office, showcasing your relationship-building skills is crucial. Prepare examples of how you've successfully partnered with stakeholders in the past, and think about how you can support Franchisees in their growth.
✨Showcase Your Coaching Skills
This role involves mentoring and coaching other Business Development Managers. Be prepared to share specific instances where you've guided others to success. Highlight your approach to leadership and how you foster a culture of continuous improvement.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding underperforming businesses. Think through potential scenarios you might face in this role and how you would address them. This will show your strategic thinking and readiness to tackle challenges head-on.
