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For Companies At a Glance
- Tasks: Diagnose and resolve drainage issues for homes and businesses using the latest tech.
- Company: Join Drain Doctor, a leading provider in plumbing and drainage services.
- Benefits: Competitive pay, overtime opportunities, company vehicle, and full training provided.
- Other info: Dynamic role with opportunities for growth and development in a supportive team.
- Why this job: Make a real difference by solving urgent drainage problems for customers.
- Qualifications: Previous drainage experience and a full UK driving licence required.
Brand Info: Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 locations, and forms a key brand within Neighbourly, a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer’s homes and businesses.
PURPOSE OF THE ROLE
As a drainage engineer, you’ll be responsible for diagnosing and resolving drainage issues for residential and commercial clients. You’ll work with the latest equipment and technology to deliver high-quality service and ensure customer satisfaction.
KEY RESPONSIBILITIES
- Emergency call-outs and planned maintenance for drainage investigations and repairs
- Investigate, diagnose and resolve issues using CCTV surveys, high-pressure water jetting, rods etc.
- Carry out drain clearance, descaling, root cutting, patch lining and minor excavations
- Liaise directly with customers to explain issues and solutions
EXPERIENCE/SKILLS/KNOWLEDGE
EXPERIENCE:
- Previous drainage experience
- Full UK Driving Licence
- Customer-Facing Experience
- Drainage tanker experience (desirable)
SKILLS / KNOWLEDGE:
- Excellent customer service and communication
- Comfortable using mobile apps and technology on-site
- Problem-solving attitude with attention to detail
- Plumbing knowledge (desirable)
WHAT WE OFFER:
- Competitive OTE - overtime opportunities and performance bonuses
- Company Vehicle and Fuel Card
- Full Uniform and PPE provided incl tools and equipment
- Training and development opportunities
Drainage Engineer in Bournemouth employer: Neighbourly Head Office
Contact Detail:
Neighbourly Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drainage Engineer in Bournemouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Drain Doctor and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be diagnosing drainage issues, think of examples from your past experience where you've tackled similar challenges. Be ready to share these during your chat with the hiring team.
✨Tip Number 3
Show off your customer service skills! As a drainage engineer, you'll be liaising with clients directly. Prepare to discuss how you've handled customer interactions in the past and how you ensure satisfaction.
✨Tip Number 4
Apply through our website! We love seeing applications come in directly from candidates who are excited about joining us. It shows initiative and makes it easier for us to get back to you quickly!
We think you need these skills to ace Drainage Engineer in Bournemouth
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight any previous drainage experience you have. We want to see how your skills match up with what we need, so don’t hold back on the details!
Be Customer-Focused: Since this role involves liaising directly with customers, it’s super important to showcase your customer service skills. Share examples of how you've successfully communicated and resolved issues in the past.
Tech Savvy is Key: We love tech! If you're comfortable using mobile apps and technology on-site, let us know. Mention any relevant tools or equipment you've used before to show that you're ready to hit the ground running.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Neighbourly Head Office
✨Know Your Drainage Basics
Brush up on your drainage knowledge before the interview. Be ready to discuss common issues like blockages and how to resolve them using techniques like CCTV surveys and high-pressure water jetting. This shows you’re not just familiar with the tools, but also understand the problems they solve.
✨Show Off Your Customer Service Skills
Since this role involves liaising directly with customers, prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve had to explain complex issues simply or handle difficult situations with a positive attitude.
✨Familiarise Yourself with Technology
As a drainage engineer, you'll be using mobile apps and technology on-site. Make sure you’re comfortable discussing any relevant tech experience you have, whether it’s using diagnostic tools or managing schedules through apps. This will demonstrate your adaptability and readiness for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or specific technologies they use. This not only shows your interest in the role but also helps you determine if it's the right fit for you.