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- Tasks: Investigate and resolve drainage issues for customers in a hands-on role.
- Company: Join Drain Doctor, a leading provider in emergency and planned drainage services.
- Benefits: Competitive salary, company pension, and opportunities for professional growth.
- Why this job: Make a real difference by helping customers with essential drainage solutions.
- Qualifications: Experience in drainage or plumbing and a full UK driving licence required.
- Other info: Work independently in a dynamic environment with a focus on customer satisfaction.
The predicted salary is between 30000 - 32000 £ per year.
Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 locations, and forms a key brand within Neighbourly, a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customers' homes and businesses.
Reports to: Regional Development Manager
Key Relationships: Customers, Head office team
Purpose of the Role: The Drainage Engineer is responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.
Key Responsibilities:
- Liaising with commercial and domestic customers on site.
- Customer service – engaging with customers in a professional manner.
- Investigating and diagnosing issues via site surveys.
- Advising customers as to solutions and implementing accordingly, this may include:
- Drain clearance
- De-scaling and root cutting
- Performing minor excavations and patch lining
- Preventative maintenance
This role profile provides an indication of the role's key accountabilities and is not intended to cover the whole scope of the role.
Experience/Skills/Knowledge:
Experience:
- Ideally 1 year's previous experience of working within the drainage sector
- Ideally 1 year's experience of plumbing
- Full clean UK driving license with flexibility to travel
- Able to use a mobile telephone (calls, photos, email and CRM Application etc.)
Skills / Knowledge:
- Ideally a background in drainage engineering.
- Ideally High-pressure water jetting (HPWJ) certification
- Excellent verbal and written communication skills
- A DBS check will be part of the on-boarding process
- To be able to work to an on-call rota providing a 24 hr service
Behaviours:
- Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results.
- Positive, can-do attitude and ability to problem solve
- Organised, goal orientated and willing to learn
- Able to work on their own and enjoy working outside.
- Motivated
- Customer centric
Inclusivity Statement: Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Job Type: Full-time
Pay: £30,000.00-£32,000.00 per year
Benefits: Company pension
Experience: Drainage: 2 years (required)
Licence/Certification: Driving Licence (required)
Work Location: On the road
Drainage Engineer - Stockport employer: Neighbourly Brands
Contact Detail:
Neighbourly Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drainage Engineer - Stockport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Drain Doctor and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to drainage engineering and customer service. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or experience, be sure to highlight them during your chat. Whether it's high-pressure water jetting or problem-solving, let them know what you bring to the table.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Drainage Engineer - Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in drainage engineering and plumbing. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Drainage Engineer role. Share your passion for customer service and problem-solving, and let us know how you can contribute to our team.
Show Off Your Communication Skills: Since you'll be liaising with customers and colleagues, it's important to demonstrate your excellent verbal and written communication skills. Make sure your application is clear, concise, and free of errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Drain Doctor!
How to prepare for a job interview at Neighbourly Brands
✨Know Your Drainage Stuff
Make sure you brush up on your drainage engineering knowledge before the interview. Familiarise yourself with common issues, solutions, and the equipment you'll be using, like high-pressure water jetters and CCTV cameras. This will show that you're not just interested in the role but also have a solid understanding of what it entails.
✨Customer Service is Key
Since this role involves liaising with customers, think about how you can demonstrate your customer service skills. Prepare examples of how you've successfully engaged with clients in the past, especially in challenging situations. This will highlight your ability to maintain professionalism and solve problems on-site.
✨Safety First!
Be ready to discuss health and safety regulations relevant to the drainage sector. Familiarise yourself with risk assessments and method statements (RAMS) as they are crucial for this role. Showing that you prioritise safety will impress your interviewers and demonstrate your commitment to compliance.
✨Show Your Problem-Solving Skills
Think of specific instances where you've had to diagnose and resolve issues quickly. Whether it's a plumbing problem or a drainage emergency, being able to articulate your thought process and the steps you took to find a solution will showcase your analytical skills and proactive attitude.
