At a Glance
- Tasks: Drive growth and support Franchisees to achieve their business goals.
- Company: Join a leading home service brand with a focus on community and quality.
- Benefits: Competitive salary, career development, and the chance to make a real impact.
- Other info: Dynamic role with opportunities for coaching and continuous improvement.
- Why this job: Be a key player in transforming businesses and building strong relationships.
- Qualifications: Experience in Business Development and a knack for data analysis.
The predicted salary is between 40000 - 50000 £ per year.
PURPOSE OF THE ROLE
As Lead Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network while helping to coach and support the other Business Development Managers, as required. You will partner closely with Franchisees from onboarding through launch and ongoing development, ensuring they operate in line with the business model, achieve financial targets, and continuously improve performance.
KEY OUTCOMES
- Profitable, high‑performing Franchisees aligned to the business model
- Strong, trusted relationships between Franchisees and Head Office
- Early identification and turnaround of underperforming businesses
- Consistent use of data, KPIs, and insight to drive decision‑making
- A capable, engaged Business Development team sharing best practice
KEY RESPONSIBILITIES
FRANCHISE PERFORMANCE & GROWTH
- Analyse Franchisee businesses with a strong focus on profit, margin, and efficiency
- Partner with Franchisees to develop and deliver robust business plans
- Monitor KPIs, sales pipelines, and operational performance to drive growth
- Proactively manage underperformance with early intervention and turnaround planning
- Set, review, and support sales, growth, and customer service standards
FINANCIAL & COMMERCIAL INSIGHT
- Build and review financial models, P&L, and performance dashboards
- Identify opportunities to improve profitability and operational efficiency
- Provide meaningful insight and analysis to support Franchisee decision‑making
- Prepare reports for Senior Management highlighting trends, risks, and opportunities
FRANCHISE DEVELOPMENT & ONBOARDING
- Support new Franchisees through training, launch, and early development
- Oversee setup activities including vehicles, uniforms, stationery, and systems
- Support transitions of cluster areas into successful Franchisee operations
- Accompany Franchisees on customer appointments where appropriate
LEADERSHIP & COACHING
- Coach, mentor, and motivate Franchise Business Owners to maximise performance
- Provide best practice guidance to Franchisees and the wider BDM team
- Collaborate closely with colleagues across Marketing, Finance, and Operations
- Support and contribute to continuous improvement initiatives across the network
SYSTEMS, STANDARDS & GOVERNANCE
- Ensure Franchisees operate in line with company standards and brand expectations
- Deliver training on in‑house systems to improve productivity and efficiency
- Maintain accurate, timely performance data and reporting
- Positively promote company policies and ways of working
STRATEGIC PROJECTS & BRAND PARTNERSHIP
- Partner closely with the Brand Leader to support the development and delivery of strategic initiatives across the franchise network
- Translate brand and strategic objectives into practical, scalable actions for Franchisees and, where appropriate, the wider Business Development team
- Provide operational insight and commercial challenge to strategic projects, identifying risks, opportunities, and implementation considerations
- Act as a key conduit between strategy and execution, ensuring initiatives are effectively embedded within region and as appropriate across the network
- Support the rollout of new processes, systems, and ways of working, ensuring consistency with the Brand and Franchise model
BEST PRACTICE & CONTINUOUS IMPROVEMENT
- Champion a continuous improvement mindset across the franchise network and Business Development team
- Identify, develop, and share best practice to drive performance, efficiency, and customer outcomes
- Regularly review Franchisee performance to identify trends, capability gaps, and improvement opportunities
- Lead by example in adopting and promoting data‑led decision making and performance insight
- Encourage innovation while ensuring alignment with company standards, brand values, and governance requirements
EXPERIENCE – ESSENTIAL
- Proven experience in Business Development, Sales, or Commercial Leadership
- Strong background in business planning, data analysis, and performance management
- Demonstrable P&L and commercial acumen
- Experience working cross‑functionally (Marketing, Finance, Operations)
- Confident using CRM systems, Excel, Teams, and PowerPoint
- Right to work in the UK with full UK driving licence
EXPERIENCE – DESIRABLE
- Experience working within a franchise environment
- Experience within the drainage or related service industry
SKILLS / COMPETENCIES
- Strategic thinker with strong commercial judgement
- Highly analytical with the ability to turn data into action
- Excellent relationship builder and influencer
- Confident negotiator with the ability to close and drive outcomes
- Strong problem‑solver who acts quickly and decisively
- Able to manage multiple priorities in a fast‑paced environment
ATTRIBUTES
- Collaborative, supportive and driven style with the ability to have challenging conversations
- Passionate about coaching, mentoring, and developing others and their businesses
- Self‑motivated and comfortable working with autonomy
- Solutions‑focused, resilient, and adaptable
- Committed to helping Franchisees succeed while protecting the brand
BRAND
DMD UK Drain Doctor Neighbourly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighbourly’s Family of Home Service Brands: Dream Doors, Countrywide Grounds Maintenance, Bright & Beautiful Drain Doctor, Pimlico Greensleeves.
Business Development Manager - Drain Doctor (South East) in Brackley employer: Neighbourly Brands Limited
As a Business Development Manager at Drain Doctor in the South East, you will join a dynamic and supportive work culture that prioritises collaboration and continuous improvement. The company offers robust training and development opportunities, ensuring you can grow alongside the franchise network while making a meaningful impact on local businesses. With a focus on operational excellence and strong relationships, you'll find a rewarding environment that values your contributions and fosters professional growth.
Contact Details:
Neighbourly Brands Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Manager - Drain Doctor (South East) in Brackley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to Franchise Business Owners. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion for the role! When you get the chance to chat with potential employers, let your enthusiasm shine through. Talk about how you can help drive growth and support Franchisees. They want to see that you’re genuinely excited about making a difference.
✨Tip Number 3
Prepare for interviews by knowing your stuff! Research the company, understand their business model, and think about how your skills can help them achieve their goals. Being well-prepared shows you’re serious about the role and ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up! After an interview or networking event, drop a quick thank-you email. It keeps you on their radar and shows your professionalism. Plus, it’s a great opportunity to reiterate your interest in the role and how you can contribute to their success.
We think you need these skills to ace Business Development Manager - Drain Doctor (South East) in Brackley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Development Manager role. Highlight your experience in business planning, data analysis, and performance management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping Franchisees succeed and how your background makes you a perfect fit for the role. Keep it engaging and relevant to the job description.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven growth or improved performance in previous roles. We love seeing quantifiable results that demonstrate your impact.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Neighbourly Brands Limited
✨Know Your Numbers
As a Business Development Manager, you'll need to demonstrate your analytical skills. Brush up on key financial metrics and KPIs relevant to franchise performance. Be ready to discuss how you've used data to drive decisions in past roles.
✨Build Rapport with Franchisees
Since this role involves working closely with Franchise Business Owners, practice building rapport. Think of examples where you've successfully built relationships in previous positions. Show that you can be a trusted partner who supports their growth.
✨Showcase Your Coaching Skills
Highlight your experience in coaching and mentoring others. Prepare specific examples of how you've helped teams or individuals improve their performance. This will show that you're not just a manager but a leader who invests in others' success.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges Franchisees might face and how you would approach them. This will demonstrate your strategic thinking and readiness to tackle real-world issues.
