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For Companies At a Glance
- Tasks: Support and manage our franchisee network, ensuring top-notch service and brand representation.
- Company: Join a leading home services company with a strong reputation for growth and support.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact by helping franchisees succeed and deliver exceptional service.
- Qualifications: Experience in franchise support, onboarding skills, and excellent communication abilities.
- Other info: Be part of a growing team with over 330 locations and a commitment to excellence.
The predicted salary is between 30000 - 40000 £ per year.
As Franchisee Support, you will play a key role in supporting and managing our franchisee network, ensuring they maintain the highest standards of service and represent the Pimlico brand with excellence. This role owns the full franchisee lifecycle from working with our external recruitment partner and onboarding to day‑to‑day support and proactive management. You will focus on ensuring franchisee availability meets operational demand, delivering engaging and effective onboarding, providing hands‑on Simpro support, and maintaining all associated administration. By working closely with our franchisees, you will ensure they remain fully equipped, compliant, and supported to deliver outstanding service to our customers.
Key Responsibilities
- Provide day‑to‑day operational and support to franchisees, ensuring they have the information, guidance, and tools needed to deliver high‑quality service.
- Proactively manage franchisee availability, ensuring coverage meets business demand and addressing gaps before they impact service levels, by actively calling franchisees to get ahead of service delays.
- Lead the end‑to‑end onboarding process for new franchisees, ensuring all paperwork, admin, system access, and compliance steps are completed accurately and on time.
- Deliver engaging and effective induction sessions, clearly setting expectations around service standards, systems, compliance, and Pimlico’s standards.
- Provide proactive and hands‑on Simpro support, helping franchisees navigate workflows, job management, documentation, and operational processes.
- Maintain full oversight of onboarding administration, ensuring records, compliance documents, system profiles, and training completions are up to date.
- Build strong relationships with franchisees, maintaining regular communication, offering guidance, and proactively addressing performance issues.
- Escalate performance issues to the Head of Service Delivery when required.
- Ensure franchisees understand and adhere to Pimlico’s standards, reinforcing quality, professionalism, and service excellence.
- Proactively monitor the network to identify issues early, taking preventative action, providing fortnightly updates to the Head of Service Delivery, and escalating urgent matters as needed.
- Contribute to continuous improvement, providing feedback on onboarding, system use, and franchisee support processes.
What We’re Looking For
- Experience supporting a franchise, field, or contractor network
- Strong onboarding and training delivery skills
- Hands‑on experience with operational systems
- Excellent relationship‑building and communication abilities
- High level of organisation and administrative accuracy
Franchisee Support employer: Neighbourly®
Contact Detail:
Neighbourly® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchisee Support
✨Tip Number 1
Get to know the franchisee network! Reach out to current franchisees and ask about their experiences. This will not only give you insights into the role but also help you build connections that could be beneficial during your application process.
✨Tip Number 2
Show off your onboarding skills! Prepare a mini-presentation or a mock training session that highlights how you would engage new franchisees. This hands-on approach can really set you apart during interviews.
✨Tip Number 3
Be proactive in your communication! When you apply, follow up with a friendly email or call to express your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Don’t forget to leverage our website! Apply directly through StudySmarter’s platform to ensure your application gets the attention it deserves. Plus, it’s a great way to showcase your tech-savvy side!
We think you need these skills to ace Franchisee Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Franchisee Support role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since this role involves building strong relationships with franchisees, it's crucial to demonstrate your communication abilities. Share examples of how you've effectively communicated in past roles, especially in support or training contexts.
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! Make sure your application is free from errors and clearly structured. Highlight any experience you have with administration or managing multiple tasks, as this will be key in the role.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures it gets to the right people quickly and helps us keep track of all applications efficiently. We can't wait to see what you've got!
How to prepare for a job interview at Neighbourly®
✨Know the Franchisee Lifecycle
Familiarise yourself with the full franchisee lifecycle, from recruitment to ongoing support. Understand how each stage impacts the franchisee's success and be ready to discuss how you can enhance these processes.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships in previous roles. Highlight your communication style and how it has helped you support others effectively, especially in a franchise or contractor network.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to proactively manage issues or improve service levels, and be prepared to explain your thought process and actions.
✨Demonstrate Your Organisational Skills
Bring examples of how you've maintained accuracy in administration and compliance. Discuss tools or methods you use to stay organised, as this role requires a high level of attention to detail.