Director, Regulatory & Quality Compliance

JOB TYPE: Permanent

TYPE: Office & Field Based

HOURS: 40 hours per week

Neighborly began over 40 years ago in the United States as a small family-run business. Today, it has grown into a global leader in home services. Since arriving in the UK in 2010 as Neighbourly, the business has focused on acquiring and developing premium franchise brands across the home services sector.

Over the past 15 years, Neighbourly UK has demonstrated strong and consistent growth, now representing more than 330 locations across six brands and supporting over 4,000 frontline operatives. We are recognised for our commitment to investment, franchisee development, and long-term success.

The Compliance Manager is responsible for developing, implementing, and overseeing the organisation’s compliance framework to ensure all operations meet applicable legal, regulatory, and industry standards. This role safeguards the business and guides the franchise network by proactively managing risks, promoting a strong compliance culture, and ensuring robust health and safety practices that protect employees, customers, and stakeholders.

Through effective monitoring, guidance, and continuous improvement, the Compliance Manager ensures the organisation and franchise network operates ethically, safely, and in full alignment with statutory and internal requirements.

Benefits include:

• Company car
• Company pension
• Enhanced maternity leave
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme

Policy, Process & Compliance Management

• Lead the development, implementation, and ongoing management of all compliance-related policies and procedures.
• Develop, maintain, and manage compliance frameworks across the business and franchise network to ensure consistent adherence to standards.
• Provide expert guidance and direction on quality, compliance, and Health & Safety requirements.

Audits, Reviews & Quality Assurance

• Lead and manage internal audits and quality reviews across the business and franchise network.
• Analyse inspection and audit outcomes and support the implementation of corrective and preventive actions.
• Assist with any Health, Safety, and environmental audits or compliance activities within Head Office.
• Review, update, and maintain risk assessments and method statements (RAMS).
• Deliver Health, Safety, and environmental compliance training to associates and franchisees.
• Conduct routine visits to sites and depots, promoting safe working practices and ensuring compliance with policies.
• Liaise with external bodies and regulatory authorities to ensure ongoing compliance with relevant legislation.
• Provide clear compliance and Health & Safety guidance across the network.
• Work collaboratively with cross-functional teams to embed a strong compliance and safety culture, providing guidance and recommendations accordingly.

Qualifications and Experience

• Proven experience in compliance management, Health & Safety, or quality assurance.
• Strong understanding of relevant legislation, regulatory requirements, and industry standards.
• NEBOSH or ISOH Certification.
• CHAS, Safe Contractor, Constructionline.
• Experience managing audits, inspections, and certification processes.
• Ability to create, implement, and monitor compliance policies and systems.
• Willingness to travel to sites and depots – anticipated to be 3 days per week or as required.
• Diploma in NEBOSH.
• Training delivery experience.
• A proven track record in managing Health, Safety and Environmental compliance in a service-related business.
• Experience of Microsoft packages.

Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation.