At a Glance
- Tasks: Manage tenancy and anti-social behaviour cases, ensuring timely resolutions and customer support.
- Company: Join Hyde, a leading housing provider dedicated to building safe communities.
- Benefits: Enjoy a competitive salary, generous holidays, and career development opportunities.
- Other info: Diversity and inclusion are at the heart of our workplace culture.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in managing ASB cases and strong knowledge of housing legislation required.
The predicted salary is between 30592 - 37390 £ per year.
Hyde is looking for a Tenancy Management Officer to join our Neighbourhoods & Tenancy Services team. You’ll deliver a proactive, customer-focused tenancy and anti-social behaviour (ASB) service, managing complex cases, supporting customers and helping to create safe and sustainable communities.
Key Duties
- Manage ASB and tenancy breach cases from investigation through to resolution, ensuring timely and effective action.
- Investigate cases, gather evidence, maintain accurate records and prepare documentation for legal action, including representing Hyde in court where required.
- Manage sensitive and complex cases involving issues such as illegal subletting, abandonment, hoarding, domestic abuse, safeguarding and customer vulnerability.
- Work closely with colleagues and external partners, including local authorities, police, social services and community organisations, to achieve positive outcomes.
- Keep customers informed throughout their case, ensure actions comply with housing legislation and safeguarding requirements, and contribute to continuous service improvement.
Why Join Hyde?
Hyde is part of the Hyde group, one of the UK’s leading housing providers, managing and owning around 130,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long‑term investment plans and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.
As a Tenancy Management Officer, you’ll work directly within our communities, building relationships with customers and partners while tackling issues that can have a significant impact on people’s homes and wellbeing. You’ll have the opportunity to use your housing knowledge and case management experience to deliver fair, proportionate and effective outcomes.
We’re seeking someone who can bring:
- Experience managing ASB and tenancy enforcement cases, including preparing legal documentation and representing cases in court.
- Strong knowledge of housing legislation, tenancy law, court processes and safeguarding requirements within social housing.
- Strong investigative and case management skills, with the ability to assess risk, gather evidence and maintain accurate records.
- Experience working effectively with external agencies such as the police, social services and local authorities.
- Excellent communication and interpersonal skills, with the confidence and sensitivity to manage complex situations and work with customers from a wide range of backgrounds.
- Full and Clean UK Driving License.
The Benefits of Joining Hyde
- Excellent pension scheme
- Generous holiday allowance
- Life assurance
- Award-winning flexible benefits platform
- Support for learning and career development
Diversity, Inclusion & Accessibility
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision‑making, service delivery and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
Tenancy Management Officer in Rochester employer: Neighbourhood &Tenancy Services (Kent)
Neighbourhood &Tenancy Services (Kent) offers a supportive work culture that emphasizes community safety and employee development. With competitive salaries and mobile positions, employees have the opportunity to make a meaningful impact in their communities. The organization fosters collaboration and provides resources for managing complex tenancy issues.
Contact Details:
Neighbourhood &Tenancy Services (Kent) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Management Officer in Rochester
✨Dive into Local Community Groups
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We think you need these skills to ace Tenancy Management Officer in Rochester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Neighbourhood &Tenancy Services (Kent):Before hitting send, make sure to tailor your application specifically to Neighbourhood &Tenancy Services (Kent)! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Neighbourhood &Tenancy Services (Kent)
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
