PURPOSE OF THE ROLE
As a Sales Consultant, you will be the welcoming face of our showroom and the first point of contact for customers beginning their kitchen makeover journey. You’ll guide clients from initial enquiry through to design consultation, helping them transform their kitchens with confidence and creativity.
KEY RESPONSIBILITIES
- Maintain daily showroom and administrative duties, ensuring the space is welcoming, organised, and aligned with our brand standards.
- Manage customer enquiries across telephone, email, social media, and in-person interactions, gathering all relevant information before arranging home or showroom appointments.
- Deliver engaging customer consultations, offering expert advice on our full range of makeover solutions—including kitchen doors, worktops, storage, appliances, lighting, flooring, and handles—while helping customers choose colours, styles, and finishes.
- Schedule and coordinate home visits for the Retail & Operations Manager, clearly outlining expectations and creating a positive first impression.
- Follow up on enquiries and unsold appointments to maximise sales opportunities.
- Support smooth project delivery by liaising with installers, suppliers, and customers under the guidance of the Retail & Operations Manager.
- Maintain high visual merchandising standards, ensuring displays are clean, inspiring, and reflective of current trends and brand guidelines.
- Carry out general showroom duties such as stock checks and maintaining tidy stockroom and showroom areas.
- Work collaboratively as part of a small, hands-on team, supporting other departments as needed.
- Perform key-holder responsibilities, including opening and closing the showroom.
EXPERIENCE:
- Previous customer service experience (essential)
- Understanding of home improvement, design or kitchen transformations
- Retail sales experience
- Experience in a retail kitchen or interior design environment (desirable)
SKILLS / KNOWLEDGE:
- Confident using IT systems, including Microsoft Office and CRM platforms
- Strong communication and customer service skills
- Excellent organisational ability and attention to detail
- Able to work independently, identify challenges, and take a solution-focused approach
ATTRIBUTES
- Resilient and adaptable
- Customer-focused with a strong sales mindset
- Clear and open communicator
- Organised and self-motivated
- Proactive, practical, and hands on
- Positive, confident, and approachable
- Willing to learn and follow a proven franchise model
WHAT WE CAN OFFER
- Competitive salary
- Comprehensive training and ongoing support
- A collaborative and supportive team environment
- Flexible working hours throughout the week, with a commitment to working Saturdays.
Showroom Hours: Monday-Friday 9:00am-5:00pm, Saturday 10:00am-4:00pm
Shifts: Monday-Wednesday week 1, Thursday-Saturday week 2 (alternating)
Brand:
DDR UK Dream Doors
Sales Consultant - East Herts, Ware employer: Neighborly®
At Neighborly, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our employees can thrive. With a strong focus on employee development and a commitment to delivering outstanding customer service, our team members enjoy opportunities for growth within a supportive culture that values collaboration and innovation. Located in East Herts, you will be part of a well-respected brand in the home services industry, contributing to meaningful transformations in customers' homes while enjoying the benefits of a family-oriented company.
