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- Tasks: Lead a showroom, manage operations, and guide customers through kitchen transformations.
- Company: Join Neighborly, a leading home services company with a family-oriented culture.
- Benefits: Earn a competitive salary with bonuses and enjoy comprehensive training.
- Other info: Be part of a supportive team with clear growth opportunities.
- Why this job: This role is your launchpad to future business ownership in a thriving industry.
- Qualifications: Management experience and strong people skills are a plus.
The predicted salary is between 50000 - 50000 £ per year.
LOCATION: Taunton
TYPE: Showroom based
SALARY: £50,000 OTE with uncapped bonus
HOURS: 40 hours per week
ABOUT US
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly, the company has focused on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives.
Our Brands:
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Pimlico Plumbers London
- Greensleeves Lawn Care
Dream Doors is the UK’s Number One showroom-based kitchen makeover company, specialising in transforming existing kitchens into stunning, functional spaces, without the cost and disruption of a full renovation. Our innovative approach, high-quality products, and exceptional customer service have made us a trusted name in the home improvement industry.
REPORTING STRUCTURE
REPORTS TO: Managing Director
DIRECT REPORTS: Sales Consultants, Driver & Operations Assistant
KEY RELATIONSHIPS: Brand Leader, Business Development Manager, Finance & Sales Admin team, Shared functions (marketing, IT, HR)
PURPOSE OF THE ROLE
This is more than a management role; it’s a launchpad for future business ownership. As the Retail Sales & Operations Manager, you’ll be the face of our brand, guiding customers through the kitchen makeover journey, managing showroom operations, and driving local growth. After a successful employment period, you’ll have the opportunity to purchase and operate the business as a business owner.
KEY RESPONSIBILITIES
- Drive growth and profitable turnover for the business.
- Showroom Management: Oversee daily operations, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
- Customer Consultations: Provide expert advice and design consultations to help clients reimagine their kitchens using our makeover solutions.
- Sales & Quoting: Creating an in-home quotation and presenting features and benefits with passion and enthusiasm; closing sales in the home, resolving customer concerns and taking payments.
- Project management: Liaise with installers, suppliers and customers to ensure smooth project delivery from consultation to completion.
- Visual Merchandising: Keep displays fresh, clean and inspiring, showcasing the latest trends and product innovations.
- Local Marketing: Build brand awareness through community engagement, local partnerships and promotional events.
- Franchise Readiness: Work closely with the franchisor to understand business operations, financials, and systems in preparation for future ownership.
- Recruit, train, coach and guide the in-house team, including all aspects of HR management.
EXPERIENCE/SKILLS/KNOWLEDGE
EXPERIENCE: Previous management experience advantageous.
SKILLS / KNOWLEDGE: IT literate (Microsoft Office/CRM), Excellent commercial attributes, Strong leadership and organisational skills, Excellent communication and customer service abilities, Financial acumen and understanding of business principles, Awareness of previous execution of the sales process, Background and understanding of the customer journey/experience, UK driving licence.
BEHAVIOURS: Resilient, Customer and Sales focused, Open & Clear communicator, Organised, Self-Motivated & Hardworking, Problem Solver, Proactive & hands-on, Able to work independently and as part of a team.
WHAT WE CAN OFFER
- Competitive salary with performance bonuses
- Comprehensive training and support from us (the franchisor)
- A clear and supported pathway to franchise ownership
- Access to a proven business model with strong brand recognition
- A collaborative and supportive team environment
- The opportunity to purchase and operate as a business owner
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation.
Retail & Operations Manager - Taunton employer: Neighborly
Contact Detail:
Neighborly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail & Operations Manager - Taunton
✨Tip Number 1
Get to know the company inside out! Research Neighborly and its brands like Dream Doors. Understanding their values and services will help you connect during interviews and show you're genuinely interested.
✨Tip Number 2
Network, network, network! Reach out to current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for your interview by practising common questions related to retail management and customer service. Think about how your past experiences align with the role of Retail Sales & Operations Manager.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Retail & Operations Manager - Taunton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about transforming kitchens and leading a team. Share your personal experiences that relate to our mission at Dream Doors.
Tailor Your CV: Make sure your CV is tailored to the Retail Sales & Operations Manager position. Highlight relevant management experience and any customer service roles you've had. We love seeing how your skills align with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us your organisational skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is a quality we value!
How to prepare for a job interview at Neighborly
✨Know the Brand Inside Out
Before your interview, dive deep into understanding Dream Doors and its unique selling points. Familiarise yourself with their kitchen makeover process, products, and customer service ethos. This knowledge will not only impress but also help you articulate how you can contribute to their growth.
✨Showcase Your Leadership Skills
As a Retail & Operations Manager, you'll be leading a team. Prepare examples of your past leadership experiences, focusing on how you've motivated teams, resolved conflicts, and driven sales. Be ready to discuss your management style and how it aligns with the company's values.
✨Prepare for Customer Scenarios
Expect questions about handling customer consultations and sales processes. Think of specific instances where you've successfully guided customers through a buying journey or resolved issues. Demonstrating your customer-centric approach will highlight your fit for the role.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's future plans, local marketing strategies, and support for franchisees. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.