About the Role
We’re looking for someone naturally curious, highly organised, and persistent. Someone who enjoys chasing opportunities, solving problems, and turning engineer recommendations into completed work. This role sits at the center of how technical recommendations turn into customer outcomes and revenue. You’ll be trusted to take ownership of opportunities, work closely with engineers, and ensure no job is lost through lack of follow-up or clarity. You’ll play a key role in connecting engineers, customers, and commercial outcomes, making sure work is clearly understood, confidently communicated, and successfully delivered.
Who Is This Role For
This role is particularly well suited to:
- Professionals currently working in construction, building services, property maintenance, or technical sales environments
- Technical or construction-related graduates looking to build commercial experience
- Former apprentices or engineers who want to move into a commercial, co-ordination, or office-based role
If you currently work in construction, maintenance, or a trade environment, you’ll already understand how important clear communication, timely follow-up, and practical decision-making are in getting work over the line. Applicants with a technical apprenticeship or trade background are strongly encouraged to apply.
Key Responsibilities
- Develop relationships with a defined list of engineers to help build and foster a collaborative partnership
- Own and drive engineer-generated opportunities from recommendation through to booking and completion
- Proactively follow up on recommended works (typically up to £1000), converting estimates into confirmed jobs
- Manage a high volume of customer interactions, delivering clear, professional, and confident communication
- Negotiate with customers to secure bookings while managing expectations and maintaining trust
- Work closely with engineers to understand the scope, urgency, and context of recommended works
- Interpret technical recommendations and explain them clearly to customers
- Use sound commercial judgement to balance customer needs, job value, urgency, and engineer availability
- Maintain accurate and up-to-date records across CRM systems and Excel, including forecasts, pipelines, and outcomes
- Monitor and progress all “on hold” jobs, including those awaiting payment, materials, or further confirmation
- Achieve individual and team sales targets and performance metrics
- Handle all associated administration accurately and efficiently
Key Skills & Experience
- Minimum 2 years’ experience in a technical, sales, or service-based role (ideally within construction, trades, or property maintenance)
- Proven track record of achieving targets and delivering strong commercial or sales outcomes
- Strong organisational skills with the ability to prioritise effectively in a fast-paced environment
- A naturally curious mindset, with the ability to understand customer needs and technical recommendations
- Persistence and resilience when following up on opportunities and overcoming objections
- Confident communicator with strong negotiation and influencing skills (written and verbal)
- Comfortable using CRM systems and Microsoft Excel
- Ability to collaborate effectively with engineers, project managers, and internal teams
- Customer-focused approach, with the ability to build rapport and deliver a positive experience
- Hands-on understanding of trade work or site environments is highly valued
Career Development
This role offers early exposure to real commercial decision-making, customer negotiation, and the financial impact of engineering work. You’ll develop the ability to interpret technical information, communicate it clearly, and influence outcomes, building a strong foundation for future roles across commercial operations, project coordination, account management, or broader business leadership. This role provides a strong pathway into a range of career opportunities, including:
- Commercial operations and revenue management
- Project coordination and delivery
- Broader operational or leadership roles
You’ll gain practical experience in managing pipelines, working with technical teams, and driving revenue, skills that are highly transferable across the business.
Critical Success Factors
- Consistent achievement or exceeding of revenue targets and KPIs
- High conversion of engineer recommendations into booked and completed work
- Timely, consistent follow-up across all opportunities
- Accurate and well-managed pipeline and forecasting data
- Strong collaboration with engineers and internal teams
- Customer interactions that reflect professionalism and build long-term trust
About Us
Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the construction and technical sales world. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about a role, make sure you can clearly explain how your experience aligns with what they’re looking for. Be ready to share specific examples of how you've turned recommendations into successful outcomes in past roles.
✨Tip Number 3
Follow up like a champ! After any meeting or conversation, send a quick thank-you note and reiterate your interest in the role. This shows you're proactive and serious about landing the job. Plus, it keeps you fresh in their minds when they're making decisions.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills. Don’t just rely on job boards; take the initiative to apply directly and stand out from the crowd. We’re excited to see what you bring to the table!
Some tips for your application 🫡
Show Your Curiosity:In your application, let us see that natural curiosity shining through! Share examples of how you've chased opportunities or solved problems in your previous roles. This will show us you're the kind of person who thrives on challenges.
Be Organised and Clear:We love a well-structured application! Make sure your CV and cover letter are organised and easy to read. Highlight your relevant experience and skills clearly, so we can quickly see how you fit the role.
Communicate Confidently:Your written communication is key! Use confident language and ensure your application reflects your ability to communicate effectively. Remember, this role is all about connecting with customers and engineers, so show us you can do that from the get-go.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Neighborly
✨Know Your Stuff
Make sure you understand the technical aspects of the role. Brush up on any relevant construction or engineering knowledge, as you'll need to communicate these recommendations clearly to customers. Being able to explain technical details in simple terms will show your confidence and understanding.
✨Showcase Your Organisational Skills
Since this role requires managing a high volume of customer interactions, demonstrate your organisational skills during the interview. Bring examples of how you've successfully managed multiple tasks or projects in the past, and be ready to discuss how you prioritise effectively in a fast-paced environment.
✨Be Persistent and Proactive
Highlight your persistence when following up on opportunities. Share specific examples of how you've turned leads into confirmed jobs in previous roles. This will show that you’re not just waiting for things to happen but are actively driving results.
✨Build Rapport with Engineers
Since collaboration with engineers is key, be prepared to discuss how you've built relationships in past roles. Talk about your experience working closely with technical teams and how you ensure clear communication between all parties involved. This will demonstrate your ability to foster a collaborative partnership.
