Neighborly is seeking a dedicated complaints handler to safeguard reputation and ensure positive customer experiences. You will log, investigate, and resolve complaints while coordinating with internal teams to gather necessary information and provide timely updates.
Role requires logging accurately, maintaining professionalism, and following escalation procedures. You will engage with customers post-resolution and promote constructive feedback to improve service quality.
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Customer Complaints Specialist: Calm, Timely Resolutions in London employer: Neighborly®
At Neighborly, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our employees can thrive. With a strong focus on employee development and a commitment to delivering outstanding customer service, our team members enjoy opportunities for growth within a supportive culture that values collaboration and innovation. Located in East Herts, you will be part of a well-respected brand in the home services industry, contributing to meaningful transformations in customers' homes while enjoying the benefits of a family-oriented company.
