At a Glance
- Tasks: Engage with customers and convert enquiries into bookings while coordinating top-tier engineers.
- Company: Join the world's largest home service company with a family business vibe.
- Benefits: 31 days holiday, birthday off, on-site gym, and life assurance.
- Other info: Flexible shifts with opportunities for career growth in a dynamic environment.
- Why this job: Be at the forefront of customer service and sales in a vibrant call centre.
- Qualifications: Strong sales skills, exceptional communication, and attention to detail required.
The predicted salary is between 30000 - 42000 £ per year.
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world's largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010, Neighborly entered the UK market with the focus of acquiring and developing premium brands within the home service industry. In the 14 years that Neighborly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands and over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year.
At Pimlico, we are not just London’s largest independent servicing and maintenance company—we are also leaders in driving sales through top-tier customer service. Since 1979, our growth has been fuelled by our commitment to excellence, both in the quality of our services and the effectiveness of our sales strategies. As part of the Neighborly family, we now have even more resources and broader opportunities for career growth in the service industry.
Purpose of Role: The Booking Coordinator role is a crucial part of our vibrant call centre in Lambeth. The position is at the forefront of converting customer enquiries into job bookings, utilising effective sales techniques. The role also coordinates our top tier engineers to attend clients' properties and is key to excellent service management.
Key Responsibilities:
- Proactively engage with customers to understand their needs and convert these interactions into booked services.
- Schedule and organise service calls, utilising sales skills to upsell or cross-sell services that meet the customers' requirements.
- Communicate effectively with field engineers (franchisees), ensuring they are briefed in readiness for customer visits.
- Record bookings accurately on our bespoke CRM to ensure field engineers (franchisees) have clear guidance in relation to the customer's issue.
- Handle customer interactions via phone, email, and chat, ensuring interactions are managed professionally and empathetically to maximise the customer experience.
Shifts Available: 8-hour shifts - flexible rotational shift patterns, including mandatory alternate weekend work.
What You Will Bring:
- Strong sales acumen with a willingness to learn our sales formula to maximise conversion into bookings.
- The ideal candidate will have a proven track record of converting enquiries into tangible sales.
- Exceptional communication skills, essential for building rapport with our client base.
- Ability to multitask and navigate various communication channels in a high-energy setting.
- Technological proficiency to efficiently manage customer data and track prior bookings with Pimlico.
- Clear understanding of first-class service and the importance of customer engagement.
- Great attention to detail – ensuring information is collated and recorded accurately.
This role is a mix between the following:
- Sales: Ensuring we are converting at a high level, looking for opportunities to assist customers.
- Customer Service: Delivering a seamless booking experience, demonstrating empathy and professionalism throughout the customer journey.
- Administration: Excellent attention to detail to make sure information gathered is accurately recorded.
Job Types: Full-time, Permanent
Benefits:
- 31 days annual holiday
- Birthday day off – after 12 months service
- Canteen
- On-site gym
- Employee Assistance Programme
- Life assurance
Brand: PIM UK Pimlico
Booking Coordinator in London employer: Neighborly®
Join Neighborly, a market-leading home service company with over 40 years of experience and a strong presence in the UK. As an Internal Recruiter, you'll thrive in a supportive and collaborative HR team, where your contributions will directly influence recruitment processes and enhance employee experiences. With a commitment to growth and innovation, Neighborly offers excellent benefits, including a company pension, life insurance, and access to an on-site gym, making it an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Neighborly®. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Neighborly® before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Booking Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Neighborly®:Your cover letter is your chance to shine! Tell us why you want to work at Neighborly® specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Neighborly®!
How to prepare for a job interview at Neighborly®
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
