At a Glance
- Tasks: Engage with customers and convert enquiries into bookings while coordinating top-tier engineers.
- Company: Join the world's largest home service company with a family business vibe.
- Benefits: 31 days holiday, birthday off, on-site gym, and life assurance.
- Other info: Flexible shifts with opportunities for career growth in a dynamic environment.
- Why this job: Be at the forefront of customer service and sales in a vibrant call centre.
- Qualifications: Strong sales skills, exceptional communication, and attention to detail required.
The predicted salary is between 30000 - 42000 £ per year.
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world's largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010, Neighborly entered the UK market with the focus of acquiring and developing premium brands within the home service industry. In the 14 years that Neighborly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands and over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year.
At Pimlico, we are not just London’s largest independent servicing and maintenance company—we are also leaders in driving sales through top-tier customer service. Since 1979, our growth has been fuelled by our commitment to excellence, both in the quality of our services and the effectiveness of our sales strategies. As part of the Neighborly family, we now have even more resources and broader opportunities for career growth in the service industry.
Purpose of Role: The Booking Coordinator role is a crucial part of our vibrant call centre in Lambeth. The position is at the forefront of converting customer enquiries into job bookings, utilising effective sales techniques. The role also coordinates our top tier engineers to attend clients' properties and is key to excellent service management.
Key Responsibilities:
- Proactively engage with customers to understand their needs and convert these interactions into booked services.
- Schedule and organise service calls, utilising sales skills to upsell or cross-sell services that meet the customers' requirements.
- Communicate effectively with field engineers (franchisees), ensuring they are briefed in readiness for customer visits.
- Record bookings accurately on our bespoke CRM to ensure field engineers (franchisees) have clear guidance in relation to the customer's issue.
- Handle customer interactions via phone, email, and chat, ensuring interactions are managed professionally and empathetically to maximise the customer experience.
Shifts Available: 8-hour shifts - flexible rotational shift patterns, including mandatory alternate weekend work.
What You Will Bring:
- Strong sales acumen with a willingness to learn our sales formula to maximise conversion into bookings.
- The ideal candidate will have a proven track record of converting enquiries into tangible sales.
- Exceptional communication skills, essential for building rapport with our client base.
- Ability to multitask and navigate various communication channels in a high-energy setting.
- Technological proficiency to efficiently manage customer data and track prior bookings with Pimlico.
- Clear understanding of first-class service and the importance of customer engagement.
- Great attention to detail – ensuring information is collated and recorded accurately.
This role is a mix between the following:
- Sales: Ensuring we are converting at a high level, looking for opportunities to assist customers.
- Customer Service: Delivering a seamless booking experience, demonstrating empathy and professionalism throughout the customer journey.
- Administration: Excellent attention to detail to make sure information gathered is accurately recorded.
Job Types: Full-time, Permanent
Benefits:
- 31 days annual holiday
- Birthday day off – after 12 months service
- Canteen
- On-site gym
- Employee Assistance Programme
- Life assurance
Brand: PIM UK Pimlico
Booking Coordinator in London employer: Neighborly
Join Neighborly, a market-leading home service company with over 40 years of experience and a strong presence in the UK. As an Internal Recruiter, you'll thrive in a supportive and collaborative HR team, where your contributions will directly influence recruitment processes and enhance employee experiences. With a commitment to growth and innovation, Neighborly offers excellent benefits, including a company pension, life insurance, and access to an on-site gym, making it an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Coordinator in London
✨Tip Number 1
Get to know the company! Research Neighborly and its brands like Pimlico Plumbers. Understanding their values and services will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your sales pitch! Since the Booking Coordinator role is all about converting enquiries into bookings, rehearse how you'd engage with customers. Use role-play with friends or family to build confidence.
✨Tip Number 3
Show off your communication skills! Whether it's through phone calls, emails, or chats, make sure you demonstrate empathy and professionalism. This is key to maximising customer experience and landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Pimlico.
We think you need these skills to ace Booking Coordinator in London
Some tips for your application 🫡
Show Off Your Sales Skills:When you're writing your application, make sure to highlight any sales experience you have. We want to see how you've successfully converted enquiries into bookings in the past. Use specific examples to show us your sales acumen!
Communicate Clearly:Since communication is key in this role, ensure your application is clear and professional. Use straightforward language and structure your thoughts well. This will give us a taste of how you’ll communicate with customers and team members.
Attention to Detail is Key:We love candidates who pay attention to detail! Make sure your application is free from typos and errors. This reflects your ability to accurately record information, which is crucial for the Booking Coordinator role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Pimlico!
How to prepare for a job interview at Neighborly
✨Know Your Sales Techniques
Brush up on effective sales techniques before your interview. Since the role requires converting enquiries into bookings, be ready to discuss how you've successfully upsold or cross-sold services in the past. Prepare specific examples that highlight your sales acumen.
✨Understand Customer Engagement
Familiarise yourself with the importance of customer engagement and service management. Think about how you can demonstrate empathy and professionalism in customer interactions. Be prepared to share experiences where you’ve gone above and beyond for a customer.
✨Master the Tech
Since the role involves using a bespoke CRM, make sure you’re comfortable with technology. If you have experience with similar systems, mention it! If not, show your willingness to learn and adapt quickly to new tools.
✨Showcase Your Multitasking Skills
The Booking Coordinator role is fast-paced, so be ready to discuss how you manage multiple tasks simultaneously. Share examples from previous jobs where you successfully juggled various responsibilities while maintaining attention to detail.
